Publications

Keywords: Quality; Production

March 30, 2020
Article

Why Is the U.S. Behind on Coronavirus Testing?

Coronavirus testing is needed to address the uncertainty in making decisions about patient treatment, resource allocation, policy, and so much more. Answers to questions such as “When should we relax social distancing measures—and for whom?” or “How many ventilators... View Details

Keywords: Testing; Coronavirus; Culture; Trump; Data; Experiments; Health Pandemics; Health Testing and Trials; Government and Politics; United States

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January 2020
Teaching Note

Booking.com

Teaching Note for HBS No. 619-015. View Details

Article

How to (Inadvertently) Sabotage Your Organization

Some of the biggest threats to organizational performance can and do come from within. In an age when companies are told to be agile, to learn from experiments, and to be entrepreneurial, we are still vulnerable to actions — deliberate or unintentional — that stem from... View Details

Keywords: Management Practices; Effective Managers; Self-awareness; CIA,; Organizational Behavior; Management Practices and Processes; Organizations; Behavior; Performance

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November 2012
Article

Mumbai's Models of Service Excellence

August 2001 (Revised November 2017)
Teaching Note

IDEO

Teaching Note for (600-143). View Details

2006
Casebook

Managing Product and Service Development: Text and Cases

Keywords: Management; Product; Growth and Development; Information; Cases

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April 2003
Article

R&D Comes to Services: Bank of America's Pathbreaking Experiments

Keywords: Research and Development; Service Delivery; Banking Industry

Keywords: Garry Emmons;Julia Hanna;Roger Thompson; Colleges, Universities, and Professional Schools; Educational Services; Management of Companies and Enterprises; Management; Management, Scientific, and Technical Consulting Services; Professional Services

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09 Dec 2014
News

The Discipline of Business Experimentation

01 Mar 2012
News

Get Creative

Issue Focus: Innovation In a hypercompetitive global economy, creativity has never been more important for success . But how do you create a company that unleashes and capitalizes on innovation? For answers, we turned to five HBS faculty experts in culture, customers,... View Details

18 Feb 2020
News

A Harvard Business School Professor on How Companies like Google and Amazon Use Experimentation to Innovate, Grow, and Improve

13 Jul 2010
First Look

First Look: July 13

matching candidates are attractive by reducing the competition among agents on the same side of the market. An agent who sees fewer candidates knows that these candidates also see fewer potential matches, and so are more likely to accept... View Details

Keywords: Martha Lagace

13 Nov 2012
First Look

First Look: November 13

paid forward in kind, greed was paid forward more than generosity. This asymmetry was driven by negative affect, such that a positive affect intervention disrupted the tendency to pay greed forward. Implications for models of generalized... View Details

Keywords: Sean Silverthorne

02 May 2017
First Look

First Look at New Research: May 2, 2017

Louis T. Abstract—No abstract available. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52575 The Cross Section of Bank Value By: Egan, Mark, Stefan Lewellen, and Adi Sunderam Abstract—We study the determinants of value... View Details

Keywords: Carmen Nobel

Web

HBS Live Online Classrooms | Information Technology

that every session is a success. Impact & Testimonials More Testimonials The Live Online Classroom fundamentally changed my expectations about what’s possible. Stefan H. Thomke William Barclay Harding... View Details

July 2020
Teaching Note

Ferrari

By: Stefan H. Thomke

Teaching Note for HBS Case No. 618-047. View Details