retail financial services - Publications - Faculty & Research

13 Nov 2017
Research & Ideas

Want to Be Happier? Spend Some Money on Avoiding Household Chores

well-being by offering time-saving services—perhaps even in place of financial rewards. The Stanford School of Medicine did just that with a pilot program that rewarded faculty members with vouchers for meal deliveries, laundry services,... View Details

Keywords: by Dina Gerdeman

24 May 2017
News

David G. Bradley, MBA 1977

Counsel while earning a law degree at Georgetown, “so I was comfortable with research.” As he pitched his services to companies in need of legal advice, he refined and expanded his business plan to focus on research in the View Details

Keywords: Susan Young

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John H. McArthur | About

Springs Industries, Inc., Telsat Canada, Bell Canada, and Teradyne Inc. He was a founding board member of the Canada Development Investment Corporation and a member of the Task Force on the Future of the Canadian Financial View Details

December 2022 (Revised August 2023)
Case

Ribbit Capital and the Gauntlet Investment Opportunity

By: Shai Bernstein and Allison M. Ciechanover

Ten-year-old, Palo Alto-based Ribbit Capital is best-known for its global investments in fintech. The firm was also an early advocate of crypto and blockchain, having invested in more than two dozen startups in the space in the past decade. In the Spring of 2022,... View Details

Keywords: Alternative Assets; Cryptocurrency; Business Startups; Investment Portfolio; Decision Choices and Conditions; Negotiation Deal; Governing Rules, Regulations, and Reforms; Venture Capital; Financial Services Industry; California

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Frequently Asked Questions | HBS Online

Technical Requirements Enrollment Academics Learning Tracks Costs, Grants & Financial Aid HBS Online for Organizations Certificates Pathways to Business Overview How are HBS Online courses delivered? We offer self-paced programs (with... View Details

01 May 2013
News

Thomas S. Volpe, MBA 1976

early stages of numerous successful start-ups, including Genentech’s dramatic public launch in 1980. Currently, Volpe continues to invest in entrepreneurial ventures, serves on numerous boards, and travels frequently to the Middle East on business for the Dubai Group,... View Details

17 Sep 2013
First Look

First Look: September 17

In some cases, people can spare themselves the trouble of deliberation and instead "decide by mind wandering" yet experience no decrease in satisfaction. September 2013 Review of Financial Studies Expectations of Returns and... View Details

Keywords: Sean Silverthorne

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Awards | Social Enterprise | Harvard Business School

apply your full LRAP award toward your loan balance. If you accept a refund from your loan servicer of payments made while your loan payments were paused, it will be considered taxable income and could impair your eligibility for LRAP in... View Details

Profile

Sebastian Velasco

Durango is a small town in Mexico, but that didn't stop Sebastian Velasco's mother from starting a paper and packaging manufacturing business there with her brothers. "She was one of the few women there who studied in college and worked—she was the company's CFO,... View Details

Keywords: Financial Services

30 Jul 2001
What Do You Think?

What’s the Future of Corporate Governance?

historic financial measures. In a book that I wrote with Earl Sasser and Len Schlesinger, The Service Profit Chain, we discussed the mounting evidence that customer and employee satisfaction and loyalty are... View Details

Keywords: by James Heskett

17 Dec 2013
First Look

First Look: December 17

increasingly tied to the sway of private financial interests, and how postwar administrations finally extricated the U.S. from economic interventionism, even though the government had the will and power to continue. Maurer examines the... View Details

Keywords: Carmen Nobel

20 Mar 2012
Working Paper Summaries

The Stock Selection and Performance of Buy-Side Analysts

Keywords: by Boris Groysberg, Paul Healy, George Serafeim, Devin Shanthikumar & Gui Yang; Financial Services

12 Jan 2023
News

‘Debiasing’ Debt with Data

around it,” he says. The new company, Beta Financial Services, filed an application with the FDIC in 2021 to create BetaBank, a “digitally native” institution created to provide fair, accessible, and cost-effective deposit and lending... View Details

Keywords: Ralph Ranalli

May 2022
Case

Rawbank's Illico Cash: Can 'Fast Money' Overcome Cash Dependency in the DRC?

By: Lauren Cohen and Grace Headinger

Thomas de Dreux-Brézé, the Head of Strategy and Project Management at Rawbank Congo in the Democratic Republic of the Congo (DRC), was perplexed as he reviewed annual adoption rates for the bank’s launch of Illico Cash 2.0. As the bank’s mobile money app, Illico Cash... View Details

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31 Jan 2018
Research & Ideas

American Idle: Workers Spend Too Much Time Waiting for Something to Do

Reading: Why Productivity Suffers When Employees Are Allowed to Schedule Their Own Tasks Hiding From Managers Can Increase Your Productivity The Task and Temporal Microstructure of Productivity: Evidence from Japanese Financial View Details

Keywords: by Michael Blanding

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Wilder House | About

House is also home to the Global Experience Office, which administers the global immersion portion of the required first-year Field Immersion Experiences for Leadership Development (FIELD) course, where students travel abroad to work with selected organizations on a... View Details

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Faculty - Race, Gender & Equity

(HMC).... Frances X. Frei UPS Foundation Professor of Service Management Frances Frei is a Professor of Technology and Operations Management at Harvard Business School. Her research investigates how leaders accelerate performance and... View Details

01 Mar 2023
News

Toward a Life Well Lived

learning with and supporting each other in the pursuit of a life well lived,” says Perlow. “We’ve come to understand that you can’t teach crafting your life in a semester; it’s a lifelong journey.” What Matters Most? “We know money matters. We keep View Details

Keywords: Jennifer Gillespie; Educational Support Services; Educational Support Services

21 Feb 2012
First Look

First Look: Feb. 21

managed. Firms in developing countries, such as Brazil, China, and India tend to be poorly managed. American retail firms and hospitals are also well managed by international standards, although American schools are more poorly managed... View Details