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  • All HBS Web  (3,475)
    • News  (793)
    • Research  (2,357)
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    • Multimedia  (29)
  • Faculty Publications  (1,178)

Show Results For

  • All HBS Web  (3,475)
    • News  (793)
    • Research  (2,357)
    • Events  (2)
    • Multimedia  (29)
  • Faculty Publications  (1,178)
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  • 29 Jun 2007
  • First Look

First Look: June 29, 2007

Spain, was expanding and wanted to exploit customer information to increase commercial effectiveness. At the same time, it was pushing for innovation in the nascent Spanish credit card market. To avoid the considerable investments of time and money that a large-scale... View Details
Keywords: Martha Lagace
  • 05 Aug 2014
  • First Look

First Look: August 5

universities and private companies to develop technologies important to Danish industry. We assess the effect of a unique mediated funding scheme that combines project grants with active facilitation and conflict management on firm... View Details
Keywords: Sean Silverthorne
  • 19 Jan 2011
  • First Look

First Look: Jan. 18

behavior. We propose that envy and empathy lead employees to discriminate in illicitly helping customers based on customer wealth. We test for this hypothesis in the vehicle emissions testing market, where View Details
Keywords: Sean Silverthorne
  • Web

Research & Development, Project Code SX-70 - Edwin H. Land & Polaroid | Harvard Business School

< Home Site map Map / Directions Search: General Information HBS Home About Annual Report Campus Commencement Dean Nohria Employment Fifty Years of Women Give News New Construction Academic Programs Doctoral Programs Executive Education MBA Summer Venture in View Details
  • 07 Apr 2020
  • Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

as Miller Lite’s virtual tip jar for bartenders or Yum Brands $1,000 bonuses to its Taco Bell, Pizza Hut, and KFC general managers during mandated restaurant closures and emergency medical relief fund for View Details
Keywords: by Jill Avery and Richard Edelman
  • 05 Nov 2021
  • Op-Ed

Is the Business World Finally Ready for the Wisdom of Shibusawa?

Eiichi Shibusawa continues to gain influence in Japan—even though he died almost a century ago. Japan’s government announced earlier this year that the 19th century business leader would be the face on 10,000 yen ($90) bank notes—the highest value denomination in... View Details
Keywords: by Geoffrey Jones and Rei Morimoto; Financial Services; Retail
  • Web

Harvard Business School

corporate philanthropy, and social marketing. His books include: Developing the Afro-American Economy ; Moving Ahead: Black Managers in American Business ; The Wealth of Races (Editor); and Soul in Management: How African-American View Details
  • 12 Nov 2008
  • First Look

First Look: November 12, 2008

Development (TvT) of Amsterdam, Holland, was deeply worried about the status of his largest ongoing project: the Amsterdam World Trade Center (WTC). As the discretionary developer, van Tartwijk needed to present his firm's recommendations to WTC owners and municipal... View Details
Keywords: Martha Lagace
  • March 2022
  • Case

Skills-First Hiring at IBM

By: Boris Groysberg and Sarah Mehta
This case reviews IBM’s efforts to widen its hiring funnel and broaden its talent pool. View Details
Keywords: Competency and Skills; Experience and Expertise; Talent and Talent Management; Human Resources; Employees; Recruitment; Retention; Selection and Staffing; Jobs and Positions; Job Design and Levels; Job Interviews; Society; Social Issues; Technology Industry; United States; New York (city, NY)
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Groysberg, Boris, and Sarah Mehta. "Skills-First Hiring at IBM." Harvard Business School Case 422-013, March 2022.
  • July 2005 (Revised September 2016)
  • Case

24 Hour Fitness (A): The Rise, 1983–2004

By: John R. Wells, Elizabeth A. Raabe and Gabriel Ellsworth
In October 2004, Mark S. Mastrov, CEO of 24 Hour Fitness, reflected on how far his company had come in just over 20 years. From humble beginnings in 1983 in San Leandro, California, 24 Hour Fitness had grown to become the largest privately-owned health-club chain in... View Details
Keywords: 24 Hour Fitness; Mark Mastrov; Health Clubs; Fitness; Gyms; Chain; Weight Loss; Exercise; Personal Training; Retention; Sales Force Compensation; Incentive Systems; Buildings and Facilities; Business Growth and Maturation; Business Model; For-Profit Firms; Customers; Customer Focus and Relationships; Customer Satisfaction; Private Equity; Revenue; Geographic Scope; Multinational Firms and Management; Nutrition; Business History; Employees; Recruitment; Selection and Staffing; Human Capital; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Marketing; Operations; Service Operations; Private Ownership; Problems and Challenges; Sales; Salesforce Management; Sports; Strategy; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Segmentation; Information Technology; Internet; Technology Platform; Web; Web Sites; Capital Structure; Performance; Organizational Structure; Organizational Culture; Health Industry; United States; California; San Francisco
Citation
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Wells, John R., Elizabeth A. Raabe, and Gabriel Ellsworth. "24 Hour Fitness (A): The Rise, 1983–2004." Harvard Business School Case 706-404, July 2005. (Revised September 2016.)
  • 01 Oct 2000
  • News

Edward D. Bullard: The Personal Touch

airy plant; all employees are on salary and receive excellent benefits. Training programs -- for both new and current employees -- are extensive, and employee suggestions, with... View Details
Keywords: Susan Young
  • 08 Feb 2010
  • HBS Case

Looking Behind Google’s Stand in China

downside consequences are more certain. Google has some 700 employees in China, the best of whom are already finding alternative employment. So de facto, Google is going to be a much smaller entity in China. It seems unlikely to me that... View Details
Keywords: by Sean Silverthorne; Technology
  • Blog

What Black Executives Really Want

be in the C-suite someday, and I don't see examples of people who have done that, I will have fears about pursuing that goal. Keep in mind that Black executives make up 3% of management positions in finance and insurance, and 2% of View Details
  • 16 Jan 2006
  • Research & Ideas

Adam Smith, Behavioral Economist?

Within organizations, the issue of trust and trustworthiness—of employees to their bosses, of managers to each other and to shareholders—becomes even more important, and even more difficult to replace by... View Details
Keywords: by Ann Cullen
  • 16 Nov 2010
  • Lessons from the Classroom

Data.gov: Matching Government Data with Rapid Innovation

organizations in private industry could learn from the example of Data.gov to the extent of unlocking data from individual silos in their firm even though data remain protected within firewalls. HBS assistant professor Karim R. Lakhani, who specializes in the View Details
Keywords: by Martha Lagace; Technology
  • 03 May 2016
  • First Look

First Look, May 3, 2016

Zou Abstract—There is relatively little prior evidence on the potential impact of rank and file employees on financial reporting choices outside union negotiations. We contribute to the literature by providing new evidence that firms... View Details
Keywords: Sean Silverthorne
  • 24 Aug 2010
  • First Look

First Look: August 24

The Role of Employee Proactivity Authors:A. M. Grant, F. Gino, and D. Hofmann Publication:Academy of Management Journal (forthcoming) Abstract Extraversion predicts leadership emergence and effectiveness,... View Details
Keywords: Sean Silverthorne
  • Web

The Intersection of Public Relations and Photography | Baker Library | Bloomberg Center | Harvard Business School

program, reporting directly to Myron C. Taylor, chairman of the board and chief executive officer. Public relations thus assumed a commanding presence at the company’s top management tier. Over the next two decades, U.S. Steel created a... View Details
  • 06 Feb 2013
  • What Do You Think?

Is ‘Conscious Capitalism’ an Antidote to Income Inequality?

customer satisfaction and product excellence at least as important as profitability), a collaborative spirit between employers and employees , a long-term view , and a close relationship with suppliers." Several respondents voiced serious... View Details
Keywords: by James Heskett
  • 03 Jan 2017
  • First Look

January 3, 2017

Performance Goals and Incentives This module explains how managers use performance goals and incentives to ensure that employee actions align with the strategy of the organization. We demonstrate how to use... View Details
Keywords: Carmen Nobel
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