Professional Service Firms - Publications - Faculty & Research

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

on intangible capabilities, such as the ability to assess the value of the knowledge and skills that are already present within the firm and in some instances within its broader ecosystem; to rapidly understand how to redeploy them in new... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

2012
Working Paper

How Short-Termism Invites Corruption—And What to Do About It

By: Malcolm S. Salter

Researchers and business leaders have long decried short-termism: the excessive focus of executives of publicly traded companies-along with fund managers and other investors-on short-term results. The central concern is that short-termism discourages long-term... View Details

Keywords: Business and Shareholder Relations; Public Ownership; Performance Expectations; Economy; Crime and Corruption; Ethics; Trust; Financial Services Industry; United States

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01 Sep 2013
News

Dynamic Duo

Steve Pagliuca and Judy Pagliuca New HBS Fund Chairs Steve Pagliuca (MBA 1982) and Judy Pagliuca (MBA 1983) know the importance of giving back. Steve, a managing director of Bain Capital and co-owner of the Boston Celtics, serves as a trustee for the Bain Capital... View Details

Keywords: Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools

22 Feb 2022
News

New Urban Order

says Frank Yang (MBA 2006), a partner at ADL Ventures, a firm that supports innovation in infrastructure companies through business development consulting, funding, and mentorship. Yang is ADL’s point person in the Advanced Building... View Details

Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services

05 Mar 2013
First Look

First Look: March 5

attractive to businesses, especially to e-commerce firms that thrive on global and scalable business models. Yet, most global e-commerce players, with a few exceptions, have failed to achieve significant success in Asia. This article... View Details

Keywords: Sean Silverthorne

04 Apr 2016
Blog Post

Meet the Middle East & North Africa Club

1300 attendees and various panels and events throughout the weekend. How does the MENA Club assist students as they search for summer and full time employment? We have a career rep that fields all career inquiries from firms looking to... View Details

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Sexual Harassment - Race, Gender & Equity

looking / acting feminine enough 31% 32% 27% 22% 31% *Regions with too few alumnae residents to analyze (Africa, Oceania) are not highlighted. “[I’ve] clearly been discriminated against for my gender. I’ve been sexually harassed at work by my boss. Working in a US... View Details

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HBS - The year in Review

overcoming every obstacle that the pandemic presented, to ensure the continuity of the School's work. Every team leaned in--from food service workers to security to technology and administrative support--whether on campus or remote. Their... View Details

18 Aug 2003
Research & Ideas

How New Managers Become Great Managers

chapters and a more prescriptive style to reflect today's world of expanding globalization, accelerated change, and increased complexity. This excerpt discusses the importance for young managers to continue to develop as professionals via... View Details

Keywords: by Linda Hill

12 Jan 2023
News

‘Debiasing’ Debt with Data

a matter of pragmatism, cannot expect to sustain social and political advances that aren’t built on a firm economic footing,” Ballard says. “He believed this was the unfinished business of Martin Luther King Jr., and that it remains... View Details

Keywords: Ralph Ranalli

July 2005 (Revised September 2016)
Case

24 Hour Fitness (A): The Rise, 1983–2004

By: John R. Wells, Elizabeth A. Raabe and Gabriel Ellsworth

In October 2004, Mark S. Mastrov, CEO of 24 Hour Fitness, reflected on how far his company had come in just over 20 years. From humble beginnings in 1983 in San Leandro, California, 24 Hour Fitness had grown to become the largest privately-owned health-club chain in... View Details

Keywords: 24 Hour Fitness; Mark Mastrov; Health Clubs; Fitness; Gyms; Chain; Weight Loss; Exercise; Personal Training; Retention; Sales Force Compensation; Incentive Systems; Buildings and Facilities; Business Growth and Maturation; Business Model; For-Profit Firms; Customers; Customer Focus and Relationships; Customer Satisfaction; Private Equity; Revenue; Geographic Scope; Multinational Firms and Management; Nutrition; Business History; Employees; Recruitment; Selection and Staffing; Human Capital; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Marketing; Operations; Service Operations; Private Ownership; Problems and Challenges; Sales; Salesforce Management; Sports; Strategy; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Segmentation; Information Technology; Internet; Technology Platform; Web; Web Sites; Capital Structure; Performance; Organizational Structure; Organizational Culture; Health Industry; United States; California; San Francisco

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Business Economics Online Course | HBS Online

and firms compete to craft successful business strategies. 8 weeks 6-8 hours per week 5 modules Self-Paced with regular deadlines This course earns you a Certificate of Completion from HBS Online. What you earn . Overview Syllabus... View Details

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Connell House | About

Connell Limited Partnership, he built one of the largest privately owned companies in the United States. Connell Family In the 1980s, Connell was working for the Ogden Corporation, a New York-based conglomerate with operations ranging from food View Details

17 Apr 2012
First Look

First Look: April 17

Janisse Publication:Best Paper Proceedings of the Academy of Management (2012). Abstract We examine the internal supply chains at two service organizations to discover the source of disruptions that erode employees' efficiency. Through... View Details

Keywords: Carmen Nobel

12 Mar 2013
First Look

First Look: March 12

as new players enter these markets and change the ecosystem of the industry. Although no single model has been successfully imported from one country to another due to significant country-specific differences in the regulatory financial infrastructure and customer... View Details

Keywords: Sean Silverthorne

18 Jul 2019
Lessons from the Classroom

The Internet of Things Needs a Business Model. Here It Is

a subscription-based service may require more hands-on participation on behalf of the company to ensure customer success. “You have to deliver customer success all the time,” Lal says. “If the customer does not realize the promised... View Details

Keywords: by Michael Blanding; Computer

13 Apr 2016
Research & Ideas

Why Your Company Wants to be a 'Cognitive Referent' (Hint: SpaceX)

bigger than just creating the market. They need to epitomize the market. “If they become the cognitive referent, they gain an unequal share of the gains from doing so” “The goal is not only to make sure that the product category takes off, but to become the View Details

Keywords: by Roberta Holland; Aerospace; Food & Beverage; Retail

14 Feb 2022
Blog Post

Celebrating Love @ HBS in 2022

home-made steak dinner. As nervous as I was about searing the meat just right, I was far more fascinated by Weston’s tales of service and dreams for the future. Here was a man of charisma and compassion; of commitment and creativity. One... View Details

12 Oct 1999
Research & Ideas

Porter’s Perspective: Competing in the Global Economy

interconnected companies, specialized suppliers, service providers, firms in related industries, and associated institutions in particular fields that compete but also cooperate") in your 1990 book The... View Details

Keywords: Re: Michael E. Porter

15 Jun 2007
Research & Ideas

Remembering Alfred Chandler

hagiographies. Alfred Chandler Jr. Chandler developed for business history a coherent theoretical framework built around his "3-pronged investment" in manufacturing, marketing, and management, and the notion of "organizational capabilities." The... View Details

Keywords: by Sean Silverthorne

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