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28 Feb 2022
Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

cues. While standardized scripts, automation, and training that emphasizes cultural awareness can go a long way in preventing bias, managers must set the right tone and hold their teams accountable. Managers must also realize, the... View Details

Keywords: by Pamela Reynolds

25 Jul 2023
Research & Ideas

Could a Business Model Help Big Pharma Save Lives and Profit?

low-income countries, instead of zealously guarding it, cutting it off from patients and profits. The licensees then work with local governments and markets while paying the pharmaceutical company for the right to sell generic versions of... View Details

Keywords: by Esther Schrader; Pharmaceutical; Health

March 2022
Case

Abu Issa Holding: Navigating the Qatar Blockade

By: Mark Egan and Youssef Abdel Aal

The case follows Ashraf Abu Issa, CEO and chairman of Abu Issa Holding (AIH), as he contemplated the fate of his company’s regional expansion. AIH was a Qatari diversified holding company, whose primary business was luxury retailing and distribution. Abu Issa had set... View Details

Keywords: Luxury Retail; Expansion; Equity; Business Divisions; Growth and Development; Market Entry and Exit; Cross-Cultural and Cross-Border Issues; Consumer Products Industry; Saudi Arabia; United Arab Emirates

October 2019 (Revised February 2020)
Case

Relevent and LaLiga: Bringing Spanish Soccer to America

By: Anita Elberse and David Moreno Vicente

“Barcelona backs out of proposed LaLiga match in Miami.” It is December 2018, and Daniel Sillman, chief executive officer of sports and entertainment company Relevent, is tasked with finding a way forward after a significant setback. Relevent had found success by... View Details

Keywords: Soccer; Football; Superstars; Talent; Talent Development; General Management; Marketing; Entertainment; Sports; Media; Talent and Talent Management; Globalization; Strategy; Sports Industry

August 2019
Case

Bark Gift Shop Ltd.

By: Susanna Gallani, Jan Bouwens and Peter Kroos

This case describes a setting in which the CFO of Bark Gift Shop Ltd., a gift items retailer, discovers an undesired pattern in the performance data suggesting that her shop managers that perform well during the first part of the year, purposely reduce their effort in... View Details

Keywords: Data Analytics; Employees; Behavior; Performance; Management; Goals and Objectives; Motivation and Incentives; Analysis

August 2017
Case

Hacking Heroin

By: Mitchell Weiss and Sarah Mehta

"Hacking Heroin" was the first hackathon that Annie Rittgers, founder of Cincinnati-based 17a, had organized or even attended. "There will continue to be a lot of preventable overdose deaths and wasted potential if the opioid crisis continues unabated," she said.... View Details

Keywords: Public Entrepreneurship; Hackathon; Heroin; Opioids; Crowdsourcing; Public Sector; Entrepreneurship; Innovation and Invention; Collaborative Innovation and Invention; Health Pandemics; Public Administration Industry; Health Industry; Ohio; Cincinnati

September 2008 (Revised June 2013)
Case

Odyssey Healthcare

By: Robert F. Higgins, Virginia Fuller and Umer Raffat

In January 2001, Dick Burnham, CEO of Odyssey Healthcare, and Odyssey's Board of Directors were considering selling the hospice care company to a larger provider or making an initial public offering (IPO). With 38 hospice locations in 21 states, Odyssey had been... View Details

Keywords: Liquidity; Venture Creation/development; Hospice; Venture Capital; Financial Liquidity; Business Exit or Shutdown; Business Growth and Maturation; Business Plan; Entrepreneurship; Health Industry; United States

July 2008 (Revised January 2010)
Case

Affinity Labs, Inc.

By: Joseph B. Lassiter III and Elizabeth Kind

In November 2006, Chris Michel left Military.com, which he founded in 1999, to start Affinity Labs, a global network of online communities. That month, Michel raised a Series A round of venture funding and established a partnership with Monster, which he had sold... View Details

Keywords: Mergers and Acquisitions; Business Startups; Entrepreneurship; Demand and Consumers; Partners and Partnerships; Social and Collaborative Networks; Online Technology

Meeting the Challenge of Corporate Entrepreneurship

To be competitive, companies must grow innovative new businesses. Corporate entrepreneurship, however, isn't easy. New ventures face innumerable barriers and seldom mesh smoothly with well-established systems, processes, and cultures. Nonetheless, success requires a... View Details

04 Nov 2014
First Look

First Look: November 4

http://hbr.org/product/Teaming-at-Disney-Animati/an/615023-PDF-ENG Harvard Business School Case 515-003 MRC's House of Cards In March 2011, Asif Satchu and Modi Wiczyk, co-chairmen and co-chief executive officers at independent production company Media View Details

Keywords: Sean Silverthorne

26 Jul 2016
First Look

July 26, 2016

its rivals) chooses not to enlist the help of financing partners. Is Disney Studios pursuing the right number of tentpoles, as well as the right mix of new versus existing properties, under the View Details

Keywords: Sean Silverthorne

28 Mar 2016
Research & Ideas

What's a Boss Worth?

multiplicative,” says Stanton. “If you have a better boss on a team, you get more out of each individual worker.” “These results suggest the most important peer is your supervisor” As a consequence, it may be tempting to assign more subordinates to better bosses. But... View Details

Keywords: by Michael Blanding; Service

Web

Data - Advancing Racial Equity

of 2023 & 2024 to ~1000 each. The Department of the Interior via the Office of Civil Rights provides federal guidelines for maintaining, collecting, and presenting data on race and ethnicity. HBS is required to follow these standards... View Details

11 Apr 2023
Research & Ideas

Is Amazon a Retailer, a Tech Firm, or a Media Company? How AI Can Help Investors Decide

managers wanted to hedge that risk. Well, how can I hedge my risk against a portfolio that has retail stocks and technology stocks? If you have put Amazon into the retail, you're not putting the right notional risk allocation towards that... View Details

Keywords: by Danielle Kost; Consumer Products; Real Estate; Financial Services; Retail

Web

Knowing Your Students - Christensen Center for Teaching & Learning

C. Roland Christensen once noted that the art of case method teaching is the ability to ask the right question of the right student at the right time in the View Details

30 May 2018
Research & Ideas

Should Retailers Match Their Own Prices Online and in Stores?

store with the highest price you can. People have to pay for the fact that they’re getting what they want right now while in the store.” Ofek, whose research focuses on new-product strategies in technology-driven business environments as... View Details

Keywords: by Dina Gerdeman; Retail

26 May 2022
HBS Case

Apple vs. Feds: Is iPhone Privacy a Basic Human Right?

would embroil the company in an ugly fight—one that risked alienating some shareholders—but he felt strongly that Apple should champion its customers’ basic human right to privacy. “We believe that a company that has values and acts on... View Details

Keywords: by Avery Forman

01 Dec 2023
News

Leadership Transition for External Relations

Fellow Alumni, As you would expect, I have given this decision much thought and reflection. That said, as I shared with the School leadership earlier this year, from both a professional and personal perspective, I am confident that it is the View Details

Web

The Caring Company

employees are juggling work along with caregiving responsibilities—but management tends to lack a strategic response. This is because few employers calculate or track the economics of providing support to caregiving employees. Our research shows that employers who make... View Details

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

want to go to a restaurant? Until people get comfortable with that, nothing’s going to happen.” And reopening won’t be easy, particularly for independent operators like Cohen. “My biggest goal right now is to get people back into... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

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