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Show Results For
- All HBS Web
(7,997)
- People (15)
- News (2,435)
- Research (3,537)
- Events (15)
- Multimedia (146)
- Faculty Publications (2,343)
- October 2021 (Revised December 2021)
- Case
Customer-Centric Design with Artificial Intelligence: Commonwealth Bank
By: Karim R. Lakhani, Yael Grushka-Cockayne, Jin Hyun Paik and Steven Randazzo
As Commonwealth Bank (CommBank) CEO Matt Comyn delivered the full financial year results in August 2021 over videoconference, it took less than two minutes for him to make his first mention of the organization's Customer Engagement Engine (CEE), the AI-driven customer... View Details
Keywords: Artificial Intelligence; Customer-centricity; Banks and Banking; Customer Focus and Relationships; Technological Innovation; Transformation; Organizational Change and Adaptation; Performance; AI and Machine Learning; Financial Services Industry; Australia
Lakhani, Karim R., Yael Grushka-Cockayne, Jin Hyun Paik, and Steven Randazzo. "Customer-Centric Design with Artificial Intelligence: Commonwealth Bank." Harvard Business School Case 622-065, October 2021. (Revised December 2021.)
- Program
Managing Innovation
Summary What differentiates the world's most innovative companies? How do you design an innovation strategy? And how do you execute a cutting-edge innovation initiative? This program takes a deep dive into the latest innovation tools,... View Details
- 09 Nov 2023
- HBS Case
What Will It Take to Confront the Invisible Mental Health Crisis in Business?
health research fund after his son experienced a psychotic break. In the following interview, Cohen, the L.E. Simmons Professor of Business Administration at HBS, discusses why it’s important for organizations to address mental health and how View Details
- February 2011 (Revised December 2012)
- Case
The Ford Fiesta
By: John Deighton and Leora Kornfeld
Executives at Ford wondered if social media could be the marketing solution for the launch of the youth-oriented 2010 Fiesta. But with social media came a ceding of control. Some at the company believed that if Ford was going to move beyond its conservative brand image... View Details
Keywords: Advertising Campaigns; Digital Marketing; Leadership; Goals and Objectives; Brands and Branding; Marketing Strategy; Product Launch; Market Entry and Exit; Standards; Auto Industry
Deighton, John, and Leora Kornfeld. "The Ford Fiesta." Harvard Business School Case 511-117, February 2011. (Revised December 2012.) (request a courtesy copy.)
- 10 Jun 2019
- Working Paper Summaries
Going Digital: Implications for Firm Value and Performance
Keywords: by Wilbur Chen and Suraj Srinivasan
- December 2012 (Revised October 2022)
- Case
Plastiq
By: Jeffrey J. Bussgang, Gaurav Jain, Liroy Haddad, Luke Langford and Matt Noble
The young CEO of a venture-backed startup needs to figure out his go to market strategy and the right profile for his first key sales hires. Should he develop partnerships with channels that would provide leverage or build out a direct sales force? And should the sales... View Details
Keywords: Payments; Sales; Channels; Credit Cards; Digital Platforms; Selection and Staffing; Cost vs Benefits; Salesforce Management; Marketing Channels; Business Startups; Business Strategy; Marketing Strategy; Partners and Partnerships; Management Systems
Bussgang, Jeffrey J., Gaurav Jain, Liroy Haddad, Luke Langford, and Matt Noble. "Plastiq." Harvard Business School Case 813-125, December 2012. (Revised October 2022.)
- November – December 2009
- Article
Learning by Design: Developing an Engine for Transforming Your Company
By: Michael Beer and Magnus Finnstrom
Traditional leadership development programs often fail to achieve the desired results because they don't focus on learning linked to the company's business strategy and the real day-to-day challenges facing managers. The experience of Sweden-based industrial... View Details
Keywords: Leadership Development; Programs; Learning; Failure; Business Strategy; Organizations; Transformation; Problems and Challenges; Design; Sweden
Beer, Michael, and Magnus Finnstrom. "Learning by Design: Developing an Engine for Transforming Your Company." Leadership in Action (November–December 2009).
- January 2005 (Revised August 2005)
- Background Note
A Note on Managing the Growing Venture
By: Richard G. Hamermesh, James L. Heskett and Michael J. Roberts
Focuses on the strategic and organizational challenges that confront growing enterprises and the entrepreneurs who lead them. Provides an overview of how a new venture needs to change as it passes from the initial start-up to the growth phase. Explores how a venture's... View Details
Hamermesh, Richard G., James L. Heskett, and Michael J. Roberts. "A Note on Managing the Growing Venture." Harvard Business School Background Note 805-092, January 2005. (Revised August 2005.)
- March 2003 (Revised November 2005)
- Case
Trend Micro (A)
By: Lynn S. Paine and Kim Bettcher
The founder and CEO of Trend Micro is seeking to develop an effective decision-making process for the company's multicultural executive team as part of his effort to develop a more cohesive and focused global organization. This case describes the company's growth and... View Details
Paine, Lynn S., and Kim Bettcher. "Trend Micro (A)." Harvard Business School Case 303-065, March 2003. (Revised November 2005.)
- 04 Nov 2015
- News
Q. & A. Why Are More Companies Passing on Going Public?
- 09 Jan 2015
- News
Report: Don't let integration cause physician micromanagement
- 08 Jan 2008
- News
Why so many companies fail at succession
- 14 Feb 2013
- News
HBS Class Explores Lack of Women on Corporate Boards
- 01 Oct 2017
- News
A republic at risk
- 17 Nov 2020
- Video
New Founder Series: Customer Discovery
- 02 Sep 2022
- Video
Welcome MBA Class of 2024
Deborah M. Winshel
Deborah Winshel is a member of the Faculty of the Harvard Business School where she teaches Leadership and Corporate Accountability to first year MBAs and executives.
Most recently, Deborah was a Managing Director and Global Head of Social Impact at... View Details
- Web
Value-Based Health Care - Institute For Strategy And Competitiveness
University of Texas, Austin The Value Institute for Health and Care is a joint endeavor of Dell Medical School and McCombs School for Business at University of Texas, Austin. Executive Director, Elizabeth Teisberg, PhD and Managing... View Details
- Program
Building a Legacy
professional network Extend your network by living and working with accomplished executives from various backgrounds, industries, and countries around the globe Build relationships with a diverse group of peers who can provide... View Details