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  • 2017
  • Working Paper

Inequality in Knowledge Repository Use in Scaling Service Operations

By: Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats and Amy C. Edmondson
To scale service operations requires sharing knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge sharing networks may struggle to access useful knowledge at work. A knowledge repository (KR)... View Details
Keywords: Knowledge Repository; Scaling Service Operations; Fluid Teams; Groups and Teams; Knowledge Management; Performance
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  • Spring 2019
  • Article

Fluid Teams and Knowledge Retrieval: Scaling Service Operations

By: Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats and Amy C. Edmondson
To scale service operations requires retrieving knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge networks may struggle to access useful knowledge at work. A knowledge repository has the... View Details
Keywords: Teaming; Teams; Groups and Teams; Knowledge Management; Service Delivery; Knowledge Use and Leverage
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  • 02 Aug 2012
  • Working Paper Summaries

The Rich Get Richer: Enabling Conditions for Knowledge Use in Organizational Work Teams

Keywords: by Melissa A. Valentine, Bradley R. Staats & Amy C. Edmondson
  • 13 Nov 2000
  • Research & Ideas

Managing to Learn: How Companies Can Turn Knowledge into Action

create organizations that keep learning. Firms that come up short in this regard, Garvin asserts, may be condemned to repeat mistakes endlessly, fail to adapt to changing conditions, lose employees who are repositories of important View Details
Keywords: by Laurie Joan Aron
  • 29 Aug 2017
  • First Look

First Look at New Research and Ideas, August 29

Repository Use in Scaling Service Operations By: Valentine, Melissa A., Tom Fangyun Tan, Bradley R. Staats, and Amy C. Edmondson Abstract—To scale service operations requires sharing knowledge across the... View Details
Keywords: Sean Silverthorne
  • 2020
  • Working Paper

Digitization and the Demand for Physical Works: Evidence from the Google Books Project

By: Abhishek Nagaraj and Imke Reimers
The digital era promised to deliver a centralized repository of all pre-existing knowledge through mass digitization. However, concerns about cannibalizing demand for physical works have led publishers and authors to block the realization of this vision. We investigate... View Details
Keywords: Digitization; Copyright; Books
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  • 24 Jul 2012
  • First Look

First Look: July 24

Amy C. Edmondson Abstract Individuals on the periphery of organizational knowledge sharing networks, due to inexperience, location, or lack of social capital, may struggle to access useful knowledge at work.... View Details
Keywords: Sean Silverthorne
  • 23 Nov 1999
  • Research & Ideas

What’s Your Strategy for Managing Knowledge?

removing client-sensitive information, we develop 'knowledge objects' by pulling key pieces of knowledge such as interview guides, work schedules, benchmark data, and market segmentation analyses out of documents and storing them in the... View Details
Keywords: by Morten T. Hansen, Nitin Nohria & Thomas Tierney; Consulting
  • 07 Jun 2017
  • Research & Ideas

How an African History Scholar Became a Modern Righter of Wrongs

Harvard MBA students visit the Bo-Kaap area of Cape Town, May 1, 2017 (Photo credit: Caroline Elkins) Recently, a first-year MBA student at Harvard Business School was overheard gushing to a friend about a professor’s deep knowledge of... View Details
Keywords: by Carmen Nobel
  • Web

Admissions & Financial Aid | MBA

experience. If you are unsure whether your background has prepared you sufficiently, consider your familiarity with the topics covered in Molecular Biology of the Cell by Alberts et al. Students are expected to be knowledgeable with that... View Details
  • 01 Sep 2023
  • News

Money Does Grow on (Family) Trees

For 17 years, Andre Kearns (MBA 1999) has been tracing his family tree. One by one, he has added branches, grounding himself in a long and sometimes complicated lineage. Through family stories, forgotten heirlooms, and vital records, Kearns has traveled back through... View Details
Keywords: April White; Illustrations by Fabio Consoli; News, Library, Internet, and Other Services; Information
  • 18 Apr 2000
  • Research & Ideas

Learning in Action

those that do not, and share their findings throughout the organization. The learning that CALL collects forms a vast repository of knowledge — the Army's institutional memory — which can be drawn on as... View Details
Keywords: by David A. Garvin
  • 02 Dec 2002
  • Research & Ideas

The Secret of How Microsoft Stays on Top

was strengthened through the deployment of products that were complementary to its own. This made it tough for competitors. They were not just going head-to-head with Microsoft's products—they were also competing against the repository of... View Details
Keywords: by Sean Silverthorne
  • Web

Industry Information - Alumni

care, justice, the environment, international affairs, and national security; non-partisan, global scope. Data.gov Portal for US-focused data and statistics from hundreds of organizations including federal agencies. World Bank DataBank DataBank is a central View Details
  • Web

Finding & Using | Baker Library

Finding & Using Our manuscript, archival, and print collections make up one of the largest repositories of business-related special collections in the world. Students, scholars, and researchers from around the globe use our resources to... View Details
  • 24 May 2011
  • First Look

First Look: May 24

this paper we theorize effects of using the knowledge stored in an organizational repository on performance for teams working in dynamic and challenging conditions. We first examine performance effects of... View Details
Keywords: Sean Silverthorne
  • 11 Jan 2011
  • First Look

First Look: Jan. 11

examines how teams draw on knowledge resources in the firm in the production of novel output. We theorize positive effects of team use of an organizational knowledge repository... View Details
Keywords: Sean Silverthorne
  • 21 Aug 2018
  • First Look

New Research and Ideas, August 21, 2018

work. A knowledge repository has the potential to help peripheral individuals gain access to valuable knowledge because it is universally available and can be used without... View Details
Keywords: Dina Gerdeman
  • 01 Jun 2020
  • News

Post-Office

online code repositories or knowledge repositories like the kind we offer. That was very powerful to see. But we obviously did not have a premonition that we were going to... View Details
Keywords: Dan Morrell; Remote work; COVID-19; Management of Companies and Enterprises; Management
  • 01 Mar 2018
  • News

Democratizing Data to Favor Farmers

as much for the same seeds. That knowledge would help farmers haggle with dealers, but the real insight would come from analytics that go beyond consolidating seed prices to measuring a seed variety’s potential success. The most important... View Details
Keywords: Sasha Issenberg