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Publications

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  • All HBS Web  (69)
    • Faculty Publications  (18)

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    • All HBS Web  (69)
      • Faculty Publications  (18)

      by Chia-Jung Tsay Remove by Chia-Jung Tsay →

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      • 2025
      • Working Paper

      The Hidden Costs of Working Multiple Jobs: Implications for Spending Behavior and Wellbeing

      By: Paige Tsai and Ryan W. Buell
      Problem definition: Amidst inflation, rising costs of living, an explosion in remote and gig working opportunities, and an increase in the part-time labor mix in economies around the world, it is becoming evermore commonplace for people to earn labor income... View Details
      Keywords: Behavioral Operations; Employee Behavior; Job Design and Levels; Personal Finance; Well-being; Happiness; Satisfaction; Wages
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      Tsai, Paige, and Ryan W. Buell. "The Hidden Costs of Working Multiple Jobs: Implications for Spending Behavior and Wellbeing." Harvard Business School Working Paper, No. 25-036, January 2025. (Revised March 2025.)
      • 2024
      • Chapter

      The Private Economy Under Party-State Capitalism

      By: Margaret M. Pearson, Meg Rithmire and Kellee S. Tsai
      This chapter addresses the evolution of China’s approach to the private sector from the early reform era until the beginning of Xi Jinping’s third term. It argues that China has evolved from a familiar form of state capitalism, in which economic growth is the primary... View Details
      Keywords: Government Administration; International Relations; Economic Growth; Economic Sectors; Economic Systems; China
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      Pearson, Margaret M., Meg Rithmire, and Kellee S. Tsai. "The Private Economy Under Party-State Capitalism." Chap. 3 in Chinese Politics: The Xi Jinping Difference. 2nd edition edited by Stanley Rosen and Daniel C. Lynch, 67–82. Routledge, 2024.
      • Fall 2022
      • Article

      China's Political Economy and International Backlash: From Interdependence to Security Dilemma Dynamics

      By: Margaret Pearson, Meg Rithmire and Kellee Tsai
      Contrary to expectations that economic interdependence might lessen security conflict between China and the U.S. and its allies, much of the contestation between China and several OECD countries has focused on firms and economic links. This paper explains the... View Details
      Keywords: Globalized Markets and Industries; Government and Politics; Information Technology; China
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      Pearson, Margaret, Meg Rithmire, and Kellee Tsai. "China's Political Economy and International Backlash: From Interdependence to Security Dilemma Dynamics." International Security 47, no. 2 (Fall 2022): 135–176.
      • Article

      Party-State Capitalism in China

      By: Margaret Pearson, Meg Rithmire and Kellee Tsai
      The “state capitalism” model, in which the state retains a dominant role as owner or investor-shareholder amidst the presence of markets and private firms, has received increasing attention, with China cited as the main exemplar. Yet as models evolve, so has China’s... View Details
      Keywords: Economic Policy; Communism; Capitalism; State Capitalism; Economic Systems; Economics; Policy; China
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      Pearson, Margaret, Meg Rithmire, and Kellee Tsai. "Party-State Capitalism in China." Current History 120, no. 827 (September 2021).
      • 2020
      • Working Paper

      Party-State Capitalism in China

      By: Margaret Pearson, Meg Rithmire and Kellee Tsai
      The “state capitalism” model, in which the state retains a dominant role as owner or investor-shareholder amidst the presence of markets and private firms, has received increasing attention, with China cited as the main exemplar. Yet as models evolve, so has China’s... View Details
      Keywords: Capitalism; State Capitalism; Economic Systems; China
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      Pearson, Margaret, Meg Rithmire, and Kellee Tsai. "Party-State Capitalism in China." Harvard Business School Working Paper, No. 21-065, November 2020.
      • Article

      If You're Going to Do Wrong, at Least Do It Right: Considering Two Moral Dilemmas at the Same Time Promotes Moral Consistency

      By: Netta Barak-Corren, Chia-Jung Tsay, Fiery Cushman and Max Bazerman
      We study how people reconcile conflicting moral intuitions by juxtaposing two versions of classic moral problems: the trolley problem and the footbridge problem. When viewed separately, most people favor action in the former and disapprove of action in the latter,... View Details
      Keywords: Moral Sensibility; Judgments; Problems and Challenges; Conflict and Resolution
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      Barak-Corren, Netta, Chia-Jung Tsay, Fiery Cushman, and Max Bazerman. "If You're Going to Do Wrong, at Least Do It Right: Considering Two Moral Dilemmas at the Same Time Promotes Moral Consistency." Management Science 64, no. 4 (April 2018): 1528–1540.
      • June 2017
      • Article

      Creating Reciprocal Value Through Operational Transparency

      By: Ryan W. Buell, Tami Kim and Chia-Jung Tsay
      We investigate whether organizations can create value by introducing visual transparency between consumers and producers. Although operational transparency has been shown to improve consumer perceptions of service value, existing theory posits that increased contact... View Details
      Keywords: Operational Transparency; Service Management; Production Management; Organizational Performance; Behavioral Operations; Service Operations; Service Delivery; Consumer Behavior; Labor; Organizational Design; Operations; Service Industry; United States; Kenya
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      Buell, Ryan W., Tami Kim, and Chia-Jung Tsay. "Creating Reciprocal Value Through Operational Transparency." Management Science 63, no. 6 (June 2017): 1673–1695.
      • Article

      Cooks Make Tastier Food When They Can See Their Customers

      By: Ryan W. Buell, Tami Kim and Chia-Jung Tsay
      While existing theory suggests that increased contact between customers and employees diminishes efficiency, recent research demonstrates that when employees can see their customers, the beneficiaries of their efforts, the quality and efficiency of the service they... View Details
      Keywords: Operational Transparency; Service Delivery; Service Operations; Service Management; Service Industry
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      Buell, Ryan W., Tami Kim, and Chia-Jung Tsay. "Cooks Make Tastier Food When They Can See Their Customers." Harvard Business Review 92, no. 11 (November 2014): 34–35.
      • January 2014
      • Response

      The Power of the Cognition/Emotion Distinction for Morality

      By: Max H. Bazerman, Francesca Gino, Lisa L. Shu and Chia-Jung Tsay
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      Bazerman, Max H., Francesca Gino, Lisa L. Shu, and Chia-Jung Tsay. "The Power of the Cognition/Emotion Distinction for Morality." Emotion Review 6, no. 1 (January 2014): 87–88.
      • 2012
      • Chapter

      Commentary and Future Directions for Negotiations

      By: Chia-Jung Tsay and Max Bazerman
      Keywords: Negotiation
      Citation
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      Tsay, Chia-Jung, and Max Bazerman. "Commentary and Future Directions for Negotiations." In The Psychology of Negotiations in the 21st Century Workplace, edited by Barry M. Goldman and Debra L. Shapiro. Organizational Frontiers Series. Routledge, 2012.
      • Article

      Policy Bundling to Overcome Loss Aversion: A Method for Improving Legislative Outcomes

      By: Katherine L Milkman, Mary Carol Mazza, Lisa L. Shu, Chia-Jung Tsay and Max H. Bazerman
      Keywords: Policy; Government Legislation; Outcome or Result
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      Milkman, Katherine L., Mary Carol Mazza, Lisa L. Shu, Chia-Jung Tsay, and Max H. Bazerman. "Policy Bundling to Overcome Loss Aversion: A Method for Improving Legislative Outcomes." Organizational Behavior and Human Decision Processes 117, no. 1 (January 2012): 158–167.
      • 2011
      • Chapter

      Cognitive, Affective, and Special-interest Barriers to Policy Making

      By: Lisa L. Shu, Chia-Jung Tsay and Max Bazerman
      Keywords: Policy; Cognition and Thinking; Emotions; Conflict of Interests
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      Shu, Lisa L., Chia-Jung Tsay, and Max Bazerman. "Cognitive, Affective, and Special-interest Barriers to Policy Making." In Social Judgment and Decision Making, edited by Joachim Krueger.Frontiers of Social Psychology. Psychology Press, 2011.
      • Article

      Joint Evaluation as a Real World Tool for Managing Emotional Assessment of Morality

      By: M. H. Bazerman, F. Gino, Lisa L. Shu and Chia-Jung Tsay
      Keywords: Moral Sensibility; Management; Management Analysis, Tools, and Techniques
      Citation
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      Bazerman, M. H., F. Gino, Lisa L. Shu, and Chia-Jung Tsay. "Joint Evaluation as a Real World Tool for Managing Emotional Assessment of Morality." Emotion Review 3, no. 3 (July 2011): 290–292.
      • April 2010 (Revised December 2010)
      • Case

      Shanzhai! MediaTek and the "White Box" Handset Market

      By: Willy C. Shih, Chen-Fu Chien and Jyun-Cheng Wang
      The term "white box" is often used to describe products without a brand name. Such products are assembled from standardized parts, and they became a very popular category of desktop PCs. Hsinchu, Taiwan based MediaTek is a fabless semiconductor company that unleashed a... View Details
      Keywords: Disruptive Innovation; Growth and Development Strategy; Emerging Markets; Competitive Advantage; Wireless Technology; Semiconductor Industry; Taiwan
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      Shih, Willy C., Chen-Fu Chien, and Jyun-Cheng Wang. Shanzhai! MediaTek and the "White Box" Handset Market. Harvard Business School Case 610-081, April 2010. (Revised December 2010.)
      • October 2009
      • Article

      A Decision-making Perspective to Negotiation: A Review of the Past and a Look into the Future

      By: Chia-Jung Tsay and Max Bazerman
      Through the decision-analytic approach to negotiations, the past quarter century has seen the development of a better dialog between the descriptive and the prescriptive, as well as a burgeoning interest in the field for both academics and practitioners. Researchers... View Details
      Keywords: Decision Making; Negotiation; Perspective; Ethics; Emotions; Perception; Relationships; Management Practices and Processes; Training; Behavior
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      Tsay, Chia-Jung, and Max Bazerman. "A Decision-making Perspective to Negotiation: A Review of the Past and a Look into the Future." Negotiation Journal 25, no. 4 (October 2009): 467–480.
      • 2009
      • Working Paper

      A Decision-making Perspective to Negotiation: A Review of the Past and a Look into the Future

      By: Chia-Jung Tsay and Max H. Bazerman
      Through the decision-analytic approach to negotiations, the past quarter century has seen the development of a better dialog between the descriptive and the prescriptive, as well as a burgeoning interest in the field for both academics and practitioners. Researchers... View Details
      Keywords: Decision Making; Ethics; Negotiation; Behavior; Cognition and Thinking; Emotions
      Citation
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      Tsay, Chia-Jung, and Max H. Bazerman. "A Decision-making Perspective to Negotiation: A Review of the Past and a Look into the Future." Harvard Business School Working Paper, No. 10-002, July 2009.
      • 2009
      • Working Paper

      Policy Bundling to Overcome Loss Aversion: A Method for Improving Legislative Outcomes

      By: Katherine L Milkman, Mary Carol Mazza, Lisa L. Shu, Chia-Jung Tsay and Max H. Bazerman
      Policies that would create net benefits for society but would also involve costs frequently lack the necessary support to be enacted because losses loom larger than gains psychologically. To reduce this harmful consequence of loss aversion, we propose a new type of... View Details
      Keywords: Decision Making; Cost vs Benefits; Policy; Government Legislation; Outcome or Result; Welfare
      Citation
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      Milkman, Katherine L., Mary Carol Mazza, Lisa L. Shu, Chia-Jung Tsay, and Max H. Bazerman. "Policy Bundling to Overcome Loss Aversion: A Method for Improving Legislative Outcomes." Harvard Business School Working Paper, No. 09-147, June 2009. (Revised September 2009, December 2009.)
      • November 1997 (Revised October 2001)
      • Background Note

      Note on Strategic Alliances, A

      By: Paul A. Gompers and Alexander Tsai
      Presents an overview of strategic alliance. Discusses the academic literature and its implications for the structure of strategic alliances. Also details the types of strategic alliances utilized by small, growing firms. View Details
      Keywords: Alliances; Strategy
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      Gompers, Paul A., and Alexander Tsai. "Note on Strategic Alliances, A." Harvard Business School Background Note 298-047, November 1997. (Revised October 2001.)
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