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Show Results For
- All HBS Web
(12,242)
- People (45)
- News (4,247)
- Research (5,163)
- Events (59)
- Multimedia (243)
- Faculty Publications (2,409)
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- September 2017
- Article
It Doesn't Hurt to Ask: Question-asking Increases Liking
By: K. Huang, M. Yeomans, A.W. Brooks, J. Minson and F. Gino
Conversation is a fundamental human experience, one that is necessary to pursue intrapersonal and interpersonal goals across myriad contexts, relationships, and modes of communication. In the current research, we isolate the role of an understudied conversational... View Details
Keywords: Question-asking; Liking; Responsiveness; Conversation; Natural Language Processing; Interpersonal Communication; Behavior
Huang, K., M. Yeomans, A.W. Brooks, J. Minson, and F. Gino. "It Doesn't Hurt to Ask: Question-asking Increases Liking." Journal of Personality and Social Psychology 113, no. 3 (September 2017): 430–452.
- Research Summary
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
By: W. Earl Sasser
W. Earl Sasser, Jr., Leonard A. Schlesinger, and James L. Heskett complted a multi-firm study that provides further empirical verification of relationships established in their earlier examinations of 'breakthrough' service and the service profit chain.... View Details
- 2003
- Book
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Heskett, James L., W. Earl Sasser Jr., and Leonard A. Schlesinger. The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees. New York: Free Press, 2003.
- 22 Dec 2003
- Research & Ideas
Why Negotiation is Like Jazz
hours of hard work flow into a piece that none of them has ever heard before and will never hear again. Like jazz, communication is improvisational. Each time you communicate with another person, you're playing it by ear. You may have... View Details
Keywords: by Kathleen L. McGinn
- 5 Apr 2019
- Talk
What Leadership in Crisis Looks Like
By: Hise O. Gibson
Gibson, Hise O. "What Leadership in Crisis Looks Like." Future Assembly, Harvard Business School Digital Initiative, Boston, MA, April 5, 2019.
- January 2020
- Case
Just Like Mom's Contemplates Plant-based Meat
By: Lena G. Goldberg, Michael S. Kaufman and Joseph A. Paul
Goldberg, Lena G., Michael S. Kaufman, and Joseph A. Paul. "Just Like Mom's Contemplates Plant-based Meat." Harvard Business School Case 320-062, January 2020.
- Article
Are CEOs Really Paid Like Bureaucrats?
By: Brian J. Hall and Jeffrey B. Liebman
Hall, Brian J., and Jeffrey B. Liebman. "Are CEOs Really Paid Like Bureaucrats?" Quarterly Journal of Economics 113, no. 3 (August 1998): 653–691.
- October 2004
- Article
Are Politicians Really Paid Like Bureaucrats?
By: Rafael Di Tella and Raymond Fisman
We provide the first empirical analysis of gubernatorial pay. Using U.S. data for 1950-90, we document substantial variation in the wages of politicians, both across states and overtime. Gubernatorial wages respond to changes in state income per capita and taxes. We... View Details
Di Tella, Rafael, and Raymond Fisman. "Are Politicians Really Paid Like Bureaucrats?" Journal of Law & Economics 47, no. 2 (October 2004): 477–514.
- 29 Sep 2003
- Research & Ideas
Why Managing Innovation is Like Theater
If you don't know where you're going, any map will do.1 This conventional wisdom sounds right to many managers. It highlights the safety of having a clear objective for your management actions. It implies that all management actions are View Details
Keywords: by Rob Austin & Lee Devin
- Article
Believe in Vaccine Bets Like Bill Gates's
Commitment of public or private funds upfront speeds development, production, and distribution. View Details
Keywords: Coronavirus; Vaccine; Financing; Health Pandemics; Health Care and Treatment; Product Development; Production; Distribution
Kominers, Scott Duke. "Believe in Vaccine Bets Like Bill Gates's." Bloomberg Opinion (April 28, 2020).
- February 14, 2019
- Other Article
We Should Treat Algorithms like Prescription Drugs
By: Andy Coravos, Irene Chen, Ankit Gordhandas and Ariel Dora Stern
Coravos, Andy, Irene Chen, Ankit Gordhandas, and Ariel Dora Stern. "We Should Treat Algorithms like Prescription Drugs." Quartz (February 14, 2019).
- July 14, 2014
- Blog Post
Act Like an Entrepreneur Inside Your Organization
By: Charlie Kiefer and Leonard A. Schlesinger
Kiefer, Charlie, and Leonard A. Schlesinger. "Act Like an Entrepreneur Inside Your Organization." Harvard Business Review Blogs (July 14, 2014). https://hbr.org/2014/07/act-like-an-entrepreneur-inside-your-organization.
- 16 Jul 2001
- Research & Ideas
How to Compete Like a Judo Strategist
frontal assaults against armies that are ten times your size. Those are suicide missions," echoes David Peterschmidt, Inktomi's CEO. Rule Three: Plan And Be Prepared To Pivot It is a common fallacy that fast-moving companies like the... View Details
Keywords: by David B. Yoffie & Mary Kwak
- Aug 2017
- Conference Presentation
Phd Life Lab—Treat It Like a Job
By: Hise O. Gibson, T. Johnson and T. Hewlin
- 27 Jun 2016
- Research & Ideas
These Management Practices, Like Certain Technologies, Boost Company Performance
Administration in the Strategy unit. “Originally it was like a bet—can we quantify management?” Conventional management strategy would say no, emphasizing that practices a company puts in place are contingent on any number of factors that... View Details
Keywords: by Michael Blanding
- 20 Apr 2017
- Cold Call Podcast
Making Health Insurance That Consumers Actually Like
- 21 Nov 2023
- Research & Ideas
Employee Negativity Is Like Wildfire. Manage It Before It Spreads.
a function of the wind, and whether its overall intensity is increasing or decreasing.” Thinking about managing collective emotions is like thinking about controlling a fire. You care less about the individual trees and more about whether... View Details
Keywords: by Kristen Senz
- April 2016 (Revised December 2019)
- Case
Dan Gilbert: Crazy or Crazy Like a Fox?
Keywords: Detroit; Rock Ventures; Dan Gilbert; Real Estate; Buildings and Facilities; Demographics; Financial Crisis; Government and Politics; Housing; Risk and Uncertainty; Real Estate Industry; United States
Lietz, Nori Gerardo. "Dan Gilbert: Crazy or Crazy Like a Fox?" Harvard Business School Case 216-066, April 2016. (Revised December 2019.)
- Article
Experience Theory, or How Desserts Are Like Losses
By: Jolie M. Martin, Martin Reimann and Michael I. Norton
While many experiments have explored risk preferences for money, few have systematically assessed risk preferences for everyday experiences. We propose a conceptual model and provide convergent evidence from seven experiments that, in contrast to a typical “zero”... View Details
Keywords: Experiences; Monetary Gambles; Risk Preferences; Experience Theory; Risk and Uncertainty; Behavior; Decision Choices and Conditions
Martin, Jolie M., Martin Reimann, and Michael I. Norton. "Experience Theory, or How Desserts Are Like Losses." Journal of Experimental Psychology: General 145, no. 11 (November 2016): 1460–1472.