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  • All HBS Web  (20)
    • News  (7)
    • Research  (10)
  • Faculty Publications  (8)

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  • All HBS Web  (20)
    • News  (7)
    • Research  (10)
  • Faculty Publications  (8)
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  • Fall 2008
  • Article

Do Report Cards Tell Consumers Anything They Don’t Already Know? The Case of Medicare HMOs

By: Leemore S. Dafny and David Dranove
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Dafny, Leemore S., and David Dranove. "Do Report Cards Tell Consumers Anything They Don’t Already Know? The Case of Medicare HMOs." RAND Journal of Economics 39, no. 3 (Fall 2008): 790–821.
  • 2011
  • Chapter

Health Care Applications: From Hospitals to Physicians, from Productive Efficiency to Quality Frontiers

By: Jon Chilingerian and H. David Sherman
This chapter focuses on health-care applications of DEA. The paper begins with a brief history of health applications and discusses some of the models and the motivation behind the applications. Using DEA to develop quality frontiers in health services is offered as a... View Details
Keywords: Data Envelopment Analysis; Physicians; Hospitals; HMOs; Frontier Analysis; Efficiency; Health Care and Treatment; Performance; Quality
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Chilingerian, Jon, and H. David Sherman. "Health Care Applications: From Hospitals to Physicians, from Productive Efficiency to Quality Frontiers." Chap. 16 in Handbook on Data Envelopment Analysis. 2nd edition Vol. 164, edited by William W. Cooper, Lawrence M. Seiford, and Joe Zhu, 445–493. International Series in Operations Research & Management Science. New York, NY: Springer, 2011.
  • September 1997
  • Case

Radiology Management Sciences

Radiology Management Sciences (RMS) analyzes diagnostic imaging claims to help HMOs and insurers control utilization. As industry changes threaten RMS's profitability, the company's founders contemplate two alternative business models. View Details
Keywords: Business Model; Industry Growth; Service Industry; Health Industry
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Corts, Kenneth S., and Grady M. Clouse. "Radiology Management Sciences." Harvard Business School Case 798-009, September 1997.
  • September 1995 (Revised February 1996)
  • Case

Apollo Hospitals of India (A)

Dr. Prathap Reddy has created India's first corporate hospital, Apollo Hospitals of Madras. The hospital is managed according to an integrated philosophy of customer service and support to employees. A new hospital, in the city of Hyderabad, has not performed as well,... View Details
Keywords: Employee Relationship Management; Franchise Ownership; Health Care and Treatment; Customer Focus and Relationships; Business Strategy; Health Industry; India
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Loveman, Gary W., and Jamie O'Connell. "Apollo Hospitals of India (A)." Harvard Business School Case 396-027, September 1995. (Revised February 1996.)
  • Teaching Interest

Overview

By: Regina E. Herzlinger
Course Requirements

Students are required to prepare a business plan, which employs the framework of this course, to explore an entrepreneurial opportunity in health care, and to evaluate their classmates' plans.

Career Focus

For... View Details
Keywords: Healthcare; Healthcare Industry; Healthcare Innovation; Healthcare Costs; Healthcare Operations; Healthcare Organizations; Healthcare Startups; Healthcare Technology; Healthcare Ventures
  • 07 Aug 2000
  • Research & Ideas

The Business of Biotech

as supermarkets and health clubs, could offer products alongside the more established sources like HMOs and pharmacies. Genzyme: Mara Aspinall (photo: courtesy Genzyme) A Healthy Controversy All this "cross-pollination"—whether... View Details
Keywords: by Julia Hanna; Biotechnology; Health; Technology
  • 05 Aug 2002
  • Research & Ideas

Are Consumers the Cure for Broken Health Insurance?

to be like this. About twenty years ago, managed care was widely viewed as the silver bullet that would curb cost increases while ensuring patients good and convenient treatment. But managed care has been a bust. The original HMO... View Details
Keywords: by Regina E. Herzlinger
  • 07 Mar 2000
  • Research & Ideas

Putting Health Care Consumers in the Driver’s Seat

the quality of the resulting information. Later in the afternoon, Herzlinger led a session in which participants analyzed government's role in a consumer-driven system. In a far-reaching discussion, those on the front lines of patient care, government, and View Details
Keywords: by Staff; Health
  • 31 Oct 2004
  • Research & Ideas

Bypass Marketing: Are Docs Influenced?

was available. Physicians in primary care and those practicing in HMOs were twice as likely as others to cite this reason. About one-fifth of the time the physician did not prescribe the drug because of the patient's choice, after the... View Details
Keywords: by Manda Salls
  • 22 Aug 2005
  • Research & Ideas

Balancing the Future Against Today’s Needs

ventures aimed to grow the company from its core HMO business into the consumer health organization market, Phanstiel threw out a system in which managers' variable compensation was largely based on overall company performance and tied... View Details
Keywords: by Paul Michelman
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