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  • 4 Jul 2014 - 7 Jul 2014
  • Talk

I'm Just Passionate!: Attributing Emotional Displays to Passion versus Emotionality

By: Elizabeth Baily Wolf and Alison Wood Brooks
People often express emotions at work that violate workplace display rules. In particular, expressing self-focused sadness is often viewed as inappropriate. Across three experimental studies, we find that the attributions that people make for their inappropriate... View Details
Keywords: Passion; Emotion; Display Rules; Emotions
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  • March 2018 (Revised July 2018)
  • Case

Whole Foods Under Amazon

By: Dennis Campbell, Tatiana Sandino, James Barnett and Christine Snively
In August 2017, Amazon acquired Whole Foods Market for $13.7 billion. Whole Foods was struggling with high costs and faced growing competition from traditional supermarkets offering more organic products. Prior to the acquisition, Whole Foods began rolling out a new... View Details
Keywords: Performance Efficiency; Performance Improvement; Employee Relationship Management; Acquisition; Change Management; Food and Beverage Industry; Retail Industry
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  • May 2000
  • Article

Maxmin Expected Utility over Savage Acts with a Set of Priors

By: Ramon Casadesus-Masanell, Peter Klibanoff and Emre Ozdenoren
This paper provides an axiomatic foundation for a maxmin expected utility over a set of priors (MMEU) decision rule in an environment where the elements of choice are Savage acts. This characterization complements the original axiomatizations of MMEU developed in a... View Details
Keywords: Uncertainty Aversion; Ambiguity; Expected Utility; Set Of Priors; Knightian Uncertainty; Decision Making; Game Theory; Risk and Uncertainty; Mathematical Methods
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  • September–October 2018
  • Article

The Paradox of Responsive Authoritarianism: How Civic Activism Spurs Environmental Penalties in China

By: Christopher Marquis and Yanhua Bird
Recognizing the need to better understand institutional change processes in authoritarian states, which play an increasingly prominent role in the world economy, we examine the efficacy of civic activism aimed at spurring governmental action concerning the... View Details
Keywords: Civic Activism; Authoritarianism; Regulation; Corporate Sustainability; Environmental Sustainability; Government and Politics; Business and Government Relations; Social Issues; Change; China
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  • 01 Nov 2016
  • First Look

First Look - November 1, 2016

“display set” of visible but unavailable options can exert these same types of influences on whether or not to choose a single (target) item. Across a series of experiments, purchase intent is increased when the display set and target are... View Details
Keywords: Sean Silverthorne
  • 27 Aug 2009
  • Working Paper Summaries

Measuring and Understanding Hierarchy as an Architectural Element in Industry Sectors

Keywords: by Jianxi Luo, Daniel E. Whitney, Carliss Y. Baldwin & Christopher L. Magee; Auto
  • 01 Sep 2015
  • First Look

First Look -- September 1, 2015

across firms. Using information disclosed in proxy statements of publicly traded companies, I predict and find that firms connected through board interlocks or common compensation consultants display a higher degree of isomorphism in the... View Details
Keywords: Sean Silverthorne
  • 26 Apr 2023
  • In Practice

Is AI Coming for Your Job?

as ChatGPT) were not meant to reveal the truth or to display correct knowledge (though we have seen attempts to use them for this purpose). Instead, they were built to generate content (in this example, text) that View Details
Keywords: by Kristen Senz; Technology
  • Web

Students on the Job Market - Doctoral

Experiment There are concerns that managers repurchase shares myopically to benefit themselves at the costs of shareholders and society. Due to these concerns, the SEC adopted its 2023 Share Repurchase Disclosure Modernization Rules (the... View Details
  • Web

Help - Alumni

against the limit. Can I see some Alumni Directory sample searches? Search by location: Try searching for alumni located in Hawaii. In the Directory type Hawaii in the location search box and click SEARCH. The default results display will... View Details
  • 10 Oct 2023
  • Research & Ideas

In Empowering Black Voters, Did a Landmark Law Stir White Angst?

the Voting Rights Act, we see that areas where the effects of the law were stronger displayed more negative racial attitudes.” The 1965 passage of the Voting Rights Act, a federal law that cracked down on discriminatory voting practices... View Details
Keywords: by Rachel Layne
  • 24 Oct 2016
  • Research & Ideas

Bernie Madoff Explains Himself

remorseful in the recording, but he displays some self-recognition. “It wasn’t like I was being blackmailed into doing something, or that I was afraid of getting caught doing it,” he continues. “I, sort of, you know, I sort of... View Details
Keywords: by Carmen Nobel; Financial Services
  • 22 May 2024
  • HBS Case

Banned or Not, TikTok Is a Force Companies Can’t Afford to Ignore

government exerts on TikTok, concerns the app could compromise US national security and user data, and stark differences between the content and rules mandated in China versus abroad. "You must ask yourself, ‘What is the power of this... View Details
Keywords: by Rachel Layne; Technology
  • 21 Aug 2018
  • First Look

New Research and Ideas, August 21, 2018

needs, but the OTS system, and an increasing number of strict rules for purchasing and displaying goods, upset many employees. Should Amazon push Whole Foods to improve performance by emphasizing efficiency... View Details
Keywords: Dina Gerdeman
  • Web

2023 Reunion Presentations - Alumni

and alumni committed to thoughtfully crafting their lives. BAKER LIBRARY Celebrating Your History: The HBS Archives | Archival Display for MBA Classes of 1948 and 1953 de Gaspé Beaubien Reading Room | Baker Library | First Floor + More... View Details
  • Fast Answer

Factiva: downloading articles

class="MsoNormal" style="line-height: 10.5pt; margin: 0in 0in 0pt; background: white;">Captcha control will only be displayed when the user is trying to download or view articles. The control is not shown if the user selects headline... View Details
  • 08 Oct 2020
  • Research & Ideas

Keep Your Weary Workers Engaged and Motivated

employees, the only face of the company that they interact with. This greatly increases the importance of managers. A big question remains. What can organizations and team leaders do to increase fulfillment of each of the four drives? The graphic below View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • 24 Jul 2017
  • Research & Ideas

People Have an Irrational Need to Complete 'Sets' of Things

all participants won the first three gambles, such that they’d all be facing the final risk having accrued 20 of the possible 25 cents. Everyone saw their successive winnings displayed both numerically and graphically on screen. However:... View Details
Keywords: by Carmen Nobel
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

is what business is about. Much to my surprise, I found that this was the exception rather than the rule for most businesses. “As I delved deeper into companies seeking to become more customer-centric, the biggest gap I discovered was the... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • Blog

Is AI Coming for Your Job?

ChatGPT) were not meant to reveal the truth or to display correct knowledge (though we have seen attempts to use them for this purpose). Instead, they were built to generate content (in this example, text) that View Details