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Publications

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  • 2006
  • Book

Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis

By: H. David Sherman and Joe Zhu
Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance—Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific... View Details
Keywords: Data Envelopment Analysis; Economics; Operations; Mathematical Methods
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  • Article

DEA Model with Shared Resources and Efficiency Decomposition

By: Yao Chen, Juan Du, H. David Sherman and Joe Zhu
Data envelopment analysis (DEA) has proved to be an excellent approach for measuring performance of decision making units (DMUs) that use multiple inputs to generate multiple outputs. In many real world scenarios, DMUs have a two-stage network process with shared input... View Details
Keywords: Data Envelopment Analysis (DEA); Efficiency; Intermediate Measure; Performance Efficiency
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  • Article

Evaluating and Managing Tramp Shipping Lines Performances: A New Methodology Combining Balanced Scorecard and Network DEA

By: Ying-Chen Hsu, Cheng-Chi Chung, Hsuan-Shih Lee and H. David Sherman
The shipping industry is essential for the economic development of nations like Taiwan as a means delivering and receiving cargo. Shipping has been depressed since 2008 as a result of the financial crisis increasing pressure for the shipping lines to operate more... View Details
Keywords: Network Data Envelopment Analysis; Shipping Line; Centralized Approach; Cross-efficiency; Balanced Scorecard; Performance Evaluation
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  • Article

Measurement of Multiple Sites in Service Firms with Data Envelopment Analysis

By: R. Metters, F. Frei and V. Vargas
Keywords: Measurement and Metrics; Data and Data Sets; Service Industry
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  • 2011
  • Chapter

Health Care Applications: From Hospitals to Physicians, from Productive Efficiency to Quality Frontiers

By: Jon Chilingerian and H. David Sherman
This chapter focuses on health-care applications of DEA. The paper begins with a brief history of health applications and discusses some of the models and the motivation behind the applications. Using DEA to develop quality frontiers in health services is offered as a... View Details
Keywords: Data Envelopment Analysis; Physicians; Hospitals; HMOs; Frontier Analysis; Efficiency; Health Care and Treatment; Performance; Quality
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  • October 1, 2021
  • Article

An Evaluation of Cross-efficiency Methods: With an Application to Warehouse Performance.

By: B.M. Balk, M.R. De Koster, Christian Kaps and J.L. Zofio
Cross-efficiency measurement is an extension of Data Envelopment Analysis that allows for tie-breaking ranking of the Decision Making Units (DMUs) using all the peer evaluations. In this article we examine the theory of cross-efficiency measurement by comparing a... View Details
Keywords: Efficiency Analysis; Performance Benchmarking; Warehousing; Analytics and Data Science; Performance Evaluation; Measurement and Metrics; Mathematical Methods
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    Service Productivity Management

    Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates... View Details
    • March 1998
    • Article

    An Assessment of the Performance of Indian State-Owned Enterprises

    By: Gautam Ahuja and Sumit K. Majumdar
    We examine the determinants of performance of 68 Indian state-owned enterprises in the manufacturing sector for a five-year period: 1987 to 1991. Relative performance is determined using data envelopment analysis, with variations in performance patterns subsequently... View Details
    Keywords: State-owned Enterprises; Economic Reform; Efficiency Analysis; Performance Efficiency; Privatization; Microeconomics; State Ownership; Manufacturing Industry; India
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    • May 2004
    • Article

    The Case for International Coordination of Electricity Regulation: Evidence from the Measurement of Efficiency in South America

    A decade of experience has shown that monitoring the performance of public and private monopolies is the hardest part of electricity sector reform in South America—because operators control most of the information needed for effective regulation. South American... View Details
    Keywords: Information; Mathematical Methods; Monopoly; Globalization; Energy Sources; Energy Industry; South America
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    • Research Summary

    Overview

    Professor Sherman's research has long focused on financial reporting, performance measurement/management, and financial literacy issues facing corporate management and Boards of Directors in global businesses. He also actively studies methods to improve productivity in... View Details
    • 17 Jul 2007
    • First Look

    First Look: July 17, 2007

    productivity. Drawing on establishment-level data from the Annual Survey of Manufacturers and the Longitudinal Business Database, our estimates suggest that wrongful-discharge protections reduce employment flows and firm entry rates.... View Details
    Keywords: Martha Lagace
    • 28 Sep 2010
    • First Look

    First Look: September 28, 2010

    Verlag, 2010 Abstract From small start-ups to global corporations, family-owned businesses were the main pillar of West Germany's economic growth after World War II. They continue to shape the corporate landscape to this day. This book offers a path-breaking historical... View Details
    Keywords: Sean Silverthorne
    • 17 Aug 2010
    • First Look

    First Look: August 17

    data with firm-level financial data, we find evidence that differs from prior literature. Instead of reducing expenditures to boost earnings, soup manufacturers roughly double the frequency and change the mix of marketing promotions... View Details
    Keywords: Martha Lagace
    • 16 Sep 2008
    • First Look

    First Look: September 16, 2008

    Platform Envelopment Authors:Thomas R. Eisenmann, Geoffrey Parker, and Marshall Van Alstyne Abstract Due to network effects and switching costs, platform providers often become entrenched. To dislodge them, entrants generally must offer... View Details
    • 28 Oct 2008
    • First Look

    First Look: October 28, 2008

    that captures all users and earns more than under compatibility. Our model allows a detailed analysis of social efficiency, and we show that entry by developers is socially excessive (insufficient) if competing platforms are compatible... View Details
    Keywords: Martha Lagace
    • Web

    Print View - Course Catalog

    enable employees to share best practices and achieve coordination, while preserving employees’ empowerment and ability to continue learning (e.g., through a Structured Empowerment Framework). You will also uncover how data View Details