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Show Results For
- All HBS Web
(3,701)
- People (17)
- News (1,434)
- Research (1,455)
- Events (4)
- Multimedia (5)
- Faculty Publications (546)
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- 04 Jan 2016
- Video
HBS Operations Administrative Services
- August 2000 (Revised June 2001)
- Case
Fsas: Fujitsu Support and Service Inc.
Fsas was created as a spinoff subsidiary of Fujitsu to service PC networks. As the company succeeded, it became listed on Japan's stock exchange--second tier. Now the Internet is causing Fsas to decide how to structure itself again. Should it spinoff a new company? View Details
Keywords: Business Subsidiaries; Internet; Business Growth and Maturation; Innovation and Invention; Information Technology Industry; Japan
Chesbrough, Henry W., and Yoshinori Fujikawa. "Fsas: Fujitsu Support and Service Inc." Harvard Business School Case 601-003, August 2000. (Revised June 2001.)
- 25 Mar 2021
- Blog Post
Meet the Student Academic Services Support Team at HBS!
the SAS Support Services staff is available to speak with students about personal and academic concerns, as well as topic-specific concerns as described below. Suzy Conway,... View Details
- Web
Services & Support | Baker Library
Services & Support We provide unparalleled support to Harvard Business School and the greater Harvard University community. We assist faculty,... View Details
- 24 Apr 2014
- News
Supporting social entrepreneurs with tools and services to grow
Rob Panoff (AB 1969, MBA 1973) talks about his work with the Social Enterprise Greenhouse to support social entrepreneurs with tools and services they need to grow. (Published... View Details
- 01 Jun 2009
- News
Career Services Steps Up Alumni Support
existing counseling services have been expanded, Sullivan says. “We’ve increased the number of career coaches available, both in person and on the phone.” Alumni are eligible for three free counseling... View Details
- 14 Oct 2014
- News
Financial Services Support Mexico’s Most Underserved Communities
Alvaro Rodriguez-Arregui (MBA 1995), cofounder and managing partner of Ignia, explains how his organization’s impact investing has brought personal finance services to residents of the largest slum in Mexico... View Details
- 01 Jul 2018
- News
Celebrating and Supporting Leadership
and business in the world; to engage with the University in mutually beneficial ways; and to increase flexible funding to support innovation at the School. We made real... View Details
- 01 May 2015
- News
Celebrating and Supporting Leadership
Engage with and support the University in new and mutually beneficial ways Raise funds for current priorities and future flexibility "Let us take... View Details
Keywords: Educational Services
- December 2016 (Revised October 2018)
- Case
U.S. Digital Service
By: Mitchell Weiss, Nick Sinai and Michael Norris
Mikey Dickerson and Haley Van Dyck found themselves far from home and far from certain about where to take the U.S. Digital Service (USDS) next. In the summer of 2015, they had landed in London to meet with Mike Bracken, director of the United Kingdom’s Government... View Details
Keywords: Public Entrepreneurship; Haley Van Dyck; Mikey Dickerson; United States Digital Service; Digital Services; Innovation Teams; Scaling Innovation; 18F; Presidential Innovation Fellows; Government Digital Service; Mike Bracken; Innovation Fellowships; Entrepreneurship; Government Administration; Innovation and Management; United States; United Kingdom
Weiss, Mitchell, Nick Sinai, and Michael Norris. "U.S. Digital Service." Harvard Business School Case 817-032, December 2016. (Revised October 2018.)
- Web
IT Strategy: Improving Service to Support Innovation | Information Technology
in feedback to ensure our offerings are aligned to our customers’ evolving needs. Over the past several years, a few areas for improvement emerged for Technology Support Services (TSS) in particular,... View Details
- 2015
- Book
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Based on decades of collective field experiences, the authors present anecdotal evidence in support of eight things that great service leaders know and do. Great service leaders know that (1) leading a breakthrough service is different, and they take steps to ensure... View Details
Heskett, James L., W. Earl Sasser, and Leonard A. Schlesinger. What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms. Oakland, CA: Berrett-Koehler Publishers, 2015.
- Web
Apostille and Certification Support - MBA
Apostille/Certification . In support of this process, diplomas, transcripts, and certificates of attendance can be notarized by MBA Registrar Services before you send them to... View Details
- 2023
- Working Paper
Geographies of Discontent: Public Service Deprivation and the Rise of the Far Right in Italy
By: Simone Cremaschi, Paula Rettl, Marco Cappelluti and Catherine E. De Vries
Electoral support for far-right parties is often linked to geographies of discontent.
We argue that public service deprivation, defined as reduced access to public services
at the local level, plays an important role in explaining these patterns. By exploiting
an... View Details
Keywords: Election Outcomes; Electoral Behavior; Political Affiliation; Political Culture; Public Service; Political Elections; Policy; Government and Politics; Surveys; Geographic Location; Immigration; Europe; Italy
Cremaschi, Simone, Paula Rettl, Marco Cappelluti, and Catherine E. De Vries. "Geographies of Discontent: Public Service Deprivation and the Rise of the Far Right in Italy." Harvard Business School Working Paper, No. 24-024, November 2023.
- 17 Apr 2020
- News
Q&A with former SBA Administrator Karen Mills
- December 2012
- Case
Delwarca Software Remote Support Unit
By: Roy D. Shapiro and Paul E. Morrison
Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions using a combination of software programs from various suppliers rather than implementing a single enterprise... View Details
Keywords: Service Operations; Service Delivery; Mathematical Methods; Applications and Software; Problems and Challenges; Customer Satisfaction; Information Technology Industry
Shapiro, Roy D., and Paul E. Morrison. "Delwarca Software Remote Support Unit." Harvard Business School Brief Case 913-541, December 2012.
- 01 Oct 2000
- News
Lumry Chair Supports IT and Entrepreneurship
A generous gift from Rufus W. Lumry III (MBA 1974) will establish a new chair at HBS and support teaching and learning in the field of information technology as it relates to... View Details
Keywords: Educational Services
- 18 Jan 2012
- News
Charter Supporter
those opportunities.” An excellent tennis player, Burke volunteered to teach the sport as a teenager in Milwaukee’s inner city. “It taught me a lot,” she said. “You see kids with a passion for life and talents View Details
- 2024
- Working Paper
You've Got Mail! The Late 19th Century U.S. Postal Service Expansion, Entrepreneurship, and Firm Performance
By: Astrid Marinoni and Maria P. Roche
This paper examines the impact of the expansion of the US Postal Service in the late 19th century
on firm creation and performance. Utilizing newly digitized archival data on historic business establishments,
post office locations, and road networks in California,... View Details
Keywords: Institutional Innovation; Knowledge Exchange; US Postal Service; Firm Performance; Infrastructure; Expansion; Government Administration; Communication; Business History; Entrepreneurship; Public Administration Industry; California
Marinoni, Astrid, and Maria P. Roche. "You've Got Mail! The Late 19th-Century U.S. Postal Service Expansion, Firm Creation, and Firm Performance." Harvard Business School Working Paper, No. 23-022, October 2022. (Revised July 2024.)
- January 2001 (Revised June 2001)
- Case
Local Initiatives Support Corporation
By: James E. Austin and Kim Slack
Local Initiatives Support Corp. (LISC) is a $74 million nonprofit social enterprise that combats poverty by helping community development organizations build affordable housing and create economic development opportunities through public-private partnerships. Poses a... View Details
Keywords: Business Model; Development Economics; Education; Capital; Investment Funds; Taxation; Growth and Development; Partners and Partnerships; Nonprofit Organizations; Segmentation; Service Industry
Austin, James E., and Kim Slack. "Local Initiatives Support Corporation." Harvard Business School Case 301-124, January 2001. (Revised June 2001.)