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Show Results For
- All HBS Web
(2,555)
- People (3)
- News (462)
- Research (1,773)
- Events (11)
- Multimedia (47)
- Faculty Publications (1,297)
- 18 Jun 2001
- Research & Ideas
Tech Investment the Wise Way
the offering, given the value proposition and value chain structure chosen; describe the position of the firm within the value network linking suppliers and customers, including identification of potential complementors and competitors;... View Details
- 09 Apr 2021
- Blog Post
Reflections on Student Conferences in 2020
Building a Sustainable, Resilient, and Nourishing Global Food System "Building a Sustainable, Resilient, and Nourishing Global Food System" was the 2nd annual conference hosted by the Food, Agriculture, and Water Club. The Club invited 22 industry experts from firms... View Details
- 01 Jun 2022
- News
Case Study: Glass Half Full
and customer acquisition. If you are building a brand, my advice is to keep Amazon while you build out your Shopify ecosystem, and then make the move. It may not be relevant in your business but buying inventory can keep the supply chain... View Details
- 01 Dec 2017
- News
Global Perspectives
members across disciplines, noting the dynamic discussions that took place on topics ranging from supply chain management to social enterprises. Opportunities for faculty members to take a deep dive into the cultural, economic, political,... View Details
- 01 Jun 2015
- News
Alumni Take Action to Improve US Competitiveness
middle skills jobs,” Worrell says. “We focused our research on that gap and the failure in the talent supply chain that’s leading to that gap.” HBS alumnus Matt Sigelman (MBA 1999) also stepped up to help understand the talent gap. As CEO... View Details
- 20 Dec 2004
- Research & Ideas
How an Order Views Your Company
in optimization of supply chains and logistics. I think that for all of us, the order cycle provided a wonderful window through which to observe the intricate details of revenue management, cross-functional coordination, and profitability... View Details
Keywords: by Sarah Jane Johnston
- 23 Jan 2020
- Research & Ideas
Businesses Need a 'Catalyst' to Make CSR Practices Stick
Many companies follow a tried-and-true approach to pursuing corporate social responsibility practices. They set aside a certain amount per year to fund a CSR office, which then tries to help clean up the environment or improve the quality of life of people in the areas... View Details
Keywords: by Michael Blanding
- 02 Mar 2017
- What Do You Think?
Is China About to Overtake the US for World Trade Leadership?
currency, triggering a chain reaction that some believe contributed to the Great Recession of 2008. Here’s their thinking: Although the depressed value of the yuan increased the cost of raw materials imported by China, it produced a huge... View Details
Keywords: by James Heskett
- 25 May 2016
- Research & Ideas
How Consumers and Businesses are Reshaping Public Health
disaster that killed over 1,000 factory workers in Bangladesh in 2013 highlighted to Western consumers the challenging conditions faced by the workers who made their clothes. Consumer pressure on Western retailers worked its way back up the supply View Details
- 03 Jun 2014
- First Look
First Look: June 3
practices, and outcomes-reporting efforts of Cancer Treatment Centers of America (CTCA), a private, for-profit hospital chain focused on cancer care. Purchase this case:... View Details
Keywords: Sean Silverthorne
- 28 Apr 2021
- Blog Post
Alumni Spotlight: Cissy Chen (MBA 2019)
similar companies in their industry and recommended areas of expense adjustments that would be of help. I also quantified the environmental impact on the company’s supply chain with a proposal that they make certain adjustments that would... View Details
- 22 Dec 2022
- News
LGBTQ+ Alumni Forums Expand; 2023 Alumni New Venture Competition Is Underway
Everlywell, a digital health care company founded by Julia Cheek (MBA 2011); Foodology, a virtual restaurant and ghost kitchen chain cofounded by Daniela Izquierdo (MBA 2019) and Juan Azuero (MBA 2019); and Bone Health Technologies, the... View Details
Keywords: Margie Kelley
- 27 Oct 2016
- News
Paying It Forward
chains as well as small retailers on four continents. “People find us—despite very little marketing outside the United States—because everyone has the same problem,” says Kundu. “I see that we’re having an impact. What we are doing is... View Details
Keywords: Margie Kelley
- 01 Mar 2004
- News
Ron Shaich’s Café Society
Ron Shaich (MBA 1978) is cofounder, chairman, and CEO of Panera Bread, the fast-growing bakery-café chain with over six hundred locations in mostly suburban markets across the United States. Panera’s ability to deliver high-quality food... View Details
- July 2010
- Supplement
Marketing Analysis Toolkit: Customer Lifetime Value Analysis (CW)
By: Thomas J. Steenburgh and Jill Avery
Customers are increasingly being viewed as assets that bring value to the firm. Customer lifetime value is a metric which allows managers to understand the overall value of their customer base and relate it to three customer strategies firms employ: asset acquisition -... View Details
- October 2007
- Article
Grist: A Strategic Approach to Climate
By: Michael E. Porter and Forest Reinhardt
Climate change will affect everything businesses do, as government efforts to mitigate carbon emissions cause their prices to rise steeply. This special edition of Forethought takes a hard-nosed look at the risks and opportunities of climate change. Michael E. Porter... View Details
Keywords: Customer Value and Value Chain; Governing Rules, Regulations, and Reforms; Leadership; Logistics; Corporate Social Responsibility and Impact; Performance Improvement; Climate Change; Competitive Advantage; Corporate Strategy
Porter, Michael E., and Forest Reinhardt. "Grist: A Strategic Approach to Climate." Forethought. Harvard Business Review 85, no. 10 (October 2007): 22–26.
- November 2007
- Article
A Model of Consumer Learning for Service Quality and Usage
By: Raghuram Iyengar, Asim Ansari and Sunil Gupta
In many services, e.g., the wireless service industry, consumers choose a service plan based on their expected consumption. In such situations, consumers experience two forms of uncertainty. First, consumers may be uncertain about the quality of their service provider... View Details
Keywords: Experience and Expertise; Customer Value and Value Chain; Learning; Price; Knowledge Use and Leverage; Marketing Strategy; Consumer Behavior; Service Delivery; Quality; Risk and Uncertainty; Service Industry
Iyengar, Raghuram, Asim Ansari, and Sunil Gupta. "A Model of Consumer Learning for Service Quality and Usage." Journal of Marketing Research (JMR) 44, no. 4 (November 2007): 529–544.
- August 2019 (Revised February 2020)
- Case
New Hope Liuhe: Building an Integrated Agri-Food Business
By: Forest L. Reinhardt, Shu Lin, Natalie Kindred and Nancy Hua Dai
In October 2018, LIU Chang (Angela), chairman of Beijing-based New Hope Liuhe (NHL), was considering the strategy of the firm. With $9 billion in sales and a presence in nearly 20 countries, NHL was China’s largest animal feed producer and a major pork and poultry... View Details
Keywords: Strategy; Corporate Strategy; Food; Agribusiness; Expansion; Diversification; Growth Management; Consumer Behavior; Change Management; Entrepreneurship; Organizational Structure; Organizational Change and Adaptation; Government and Politics; Animal-Based Agribusiness; Transformation; Volatility; Business Cycles; Goods and Commodities; Supply Chain; Product; Agriculture and Agribusiness Industry; Food and Beverage Industry; China; Asia
Reinhardt, Forest L., Shu Lin, Natalie Kindred, and Nancy Hua Dai. "New Hope Liuhe: Building an Integrated Agri-Food Business." Harvard Business School Case 720-009, August 2019. (Revised February 2020.)
- 11 Nov 2014
- First Look
First Look: November 11
efficiency of the response be characterized? He wondered if they could overcome some of the hurdles to applying concepts from commercial supply chains. The case explores some of the lessons learned from the Haiti disaster and offers an opportunity to test well-known... View Details
Keywords: Sean Silverthorne
- Web
Online Transforming Customer Experiences Course | HBS Online
innovation Earn by: completing any three courses within either subject area to earn a Certificate of Specialization Learn More about what you earn Syllabus 4 Modules, 20-25 Hours Download full syllabus 5-6 hrs Module 1 Design Understand the service-profit View Details