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  • April 2025
  • Teaching Note

Allbirds: Decarbonizing Fashion (A) and (B)

By: Michael W. Toffel, Ken Pucker and Stacy Straaberg
Teaching Note for HBS Case Nos. 622-024, 625-004, 625-005, and 625-702. The Allbirds: Decarbonizing Fashion (A) case introduces Allbirds as a footwear startup not only focused on simple design, comfort, and sustainable natural materials but on decarbonizing the wider... View Details
Keywords: Decarbonization; Climate Impact; Environmental Strategy; Innovation; Product Design; Supply Chain Management; Innovation Strategy; Innovation and Management; Product Development; Climate Change; Environmental Management; Environmental Sustainability; Business Startups; Initial Public Offering; Knowledge Sharing; Competitive Advantage; Apparel and Accessories Industry; Fashion Industry; United States; California
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  • 01 Mar 2008
  • News

Negotiating with Wal-Mart

negotiations to supply Wal-Mart with her family farm’s pumpkins and watermelons. Like Muccio, Talley confronted some of the same hardball price challenges, and like Muccio, she acquired a deep understanding of the Wal-Mart culture while... View Details
Keywords: Julia Hanna; General Merchandise Stores; Retail Trade
  • 16 Sep 2014
  • First Look

First Look: September 16

Monitors: How Social Factors Influence Supply Chain Auditors By: Short, Jodi L., Michael W. Toffel, and Andrea Hugill Abstract—Outsourcing firms increasingly rely on social auditors to provide strategic... View Details
Keywords: Sean Silverthorne
  • October 1994 (Revised March 1999)
  • Case

Ritz-Carlton: Using Information Systems to Better Serve the Customer

By: W. Earl Sasser, Thomas O. Jones and Norman Klein
Explores the interface of an information system that keeps track of guests and their preferences, and the people systems that deliver multiple services at Ritz-Carlton hotels. The luxury hotel chain's unique service credo and commitment to quality principles are... View Details
Keywords: Competency and Skills; Customer Satisfaction; Training; Recruitment; Service Delivery; Supply Chain Management; Luxury; Balance and Stability; Information Technology
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  • 01 Jun 2011
  • News

Walking the TalkTalk

challenges.” She embraced a formidable task in 2010 when, with years of experience at supermarket chains Sainsbury’s and Tesco but none in telecom, she became CEO of TalkTalk, which supplies telephone and... View Details
Keywords: Telecommunications; Information; Food and Beverage Stores; Retail Trade
  • 06 Dec 2021
  • News

Elevator Pitch: Power Sourced

Illustration by Drue Wagner Illustration by Drue Wagner Chaku Foods Nikki Okrah (MBA 2021), CEO and Founder Concept: A snack-food company in Okrah’s native Ghana that is building farming supply chain... View Details
Keywords: agriculture; Africa; food manufacturing; entrepreneurship; startup; Agriculture; Food Manufacturing; Manufacturing
  • 05 Dec 2023
  • Blog Post

Taking Learning Beyond the Classroom

Grasso of Urban Mining Industries, protagonists of the case, "Harvard University and Urban Mining Industries: Decarbonizing the Supply Chain", facilitated by Professors Shirley Lu and Robert Kaplan. The case describes Harvard University's... View Details
  • December 2008 (Revised February 2017)
  • Case

Olam International

By: David E. Bell and Mary Shelman
In 20 years, Sunny Verghese had built Singapore-based Olam International from a small Nigerian export company into a $5 billion global leader in agricultural commodities with a core competence in Africa. Olam's growth had come by pursuing product and geographic... View Details
Keywords: Financial Crisis; Trade; Growth and Development Strategy; Supply Chain; Expansion; Agriculture and Agribusiness Industry; Africa; Singapore
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  • 01 Jun 2009
  • News

Cynthia Carroll

applied value-based management throughout the company and are inviting people to think out of the box, take much more responsibility for themselves and others, and really drive for value. Mining operations can directly affect communities,... View Details
Keywords: Garry Emmons; Management; Management
  • September 2010 (Revised December 2011)
  • Case

WildChina: Taking the Road Less Traveled

By: Mukti Khaire, Daniel Isenberg, Victoria Song and Shirley Spence
This case deals with supplier difficulties faced by WildChina—a travel service provider in China. WildChina is a classic case of a company that is trying to bring a local, within-country product to a market outside the country (in this case, travelers to China from... View Details
Keywords: Business Model; Business Startups; Customer Focus and Relationships; Local Range; Globalized Markets and Industries; Supply Chain Management; Conflict Management; Travel Industry; China
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  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

examine the most up-to-date best practices and explain how companies can put a smile on customers’ faces and keep them coming back for more. In a recent interview, they explained some of their findings. Aisner: Why is it so important to look closely at leadership and... View Details
Keywords: by Jim Aisner; Retail
  • Web

Tools & Resources | Institute for Business in Global Society

examines the global shift toward green industrial strategies, analyzing how governments and businesses are collaborating to create competitive advantages in clean technology markets while navigating the complexities of decarbonization, View Details
  • Fast Answer

FIELD Global Immersion Resources: Taiwan

including indicators relating to consumer consumption, income, demographics, etc. Taiwan EIU Country Report (One-click report) Capital IQ Pro Useful for: looking at country-specific transactions (such as recent M&A activity) and View Details
  • 01 Jun 2022
  • News

'Rooted' In Innovation

and iron out supply chain and regulatory issues at the United States Embassy in Cameroon. “Establishing a stable supply chain is a huge challenge... View Details
Keywords: Deborah Blagg
  • 27 Jul 2020
  • Blog Post

HBS Summer Fellows Respond to COVID-19

world. Peter Le: Understand how global supply chain works and what are the potential drivers and hurdles for efficient global supply chain... View Details
  • November 2011 (Revised January 2014)
  • Teaching Note

FIJI Water: Carbon Negative?

By: Michael W. Toffel and Francesca Gino
Keywords: Energy; Pollutants
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  • December 2002 (Revised October 2006)
  • Case

Tesco Plc.

By: David E. Bell
Tesco, a supermarket chain, has been transformed from a third-rate retailer to a global leader in the past ten years. This case describes how that was accomplished. Interviews with Tesco employees explain the company's approach to understanding customers, motivating... View Details
Keywords: History; Motivation and Incentives; Leadership; Internet and the Web; Supply Chain Management; Global Strategy; Globalization; Customer Focus and Relationships; Business Strategy; Retail Industry
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  • 27 Aug 2007
  • Op-Ed

Mattel: Getting a Toy Recall Right

million toys manufactured in China with lead paint and/or loose, potentially dangerous magnets. Clearly Mattel did not have sufficiently tight quality control procedures in its supply chain to compensate for... View Details
Keywords: by John Quelch; Consumer Products
  • 23 Sep 2024
  • Blog Post

2024 Summer Internships in Business & Environment

and far less power and fresh water than other methods of extraction, Lithios is unlocking a responsible, domestic supply chain of one of the most critical raw materials for the energy transition. Brett's... View Details
  • Web

Alumni Career Journey: Margot Zuckerman (MBA 2024) – Integrating Climate into Business (and Government) Priorities - Blog - Business & Environment

Blog Blog Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author HBS Faculty Author HBS Staff Author Staff Author Students Topics Topics Accelerating Climate Solutions Conference 2023 Alumni Alumni Programs Alumni in Climate Networking Series Business... View Details