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August 2023
Article

Formal Employment and Organized Crime: Regression Discontinuity Evidence from Colombia

By: Gaurav Khanna, Carlos Medina, Anant Nyshadham, Jorge Tamayo and Nicolas Torres

Safety net programs, common in settings with high informality like Latin America, often use a means test to establish eligibility. We ask: in settings in which organised crime provides lucrative opportunities in the informal market, will discouraging formal employment... View Details

Keywords: Gangs; Informality; Crime and Corruption; Job Search; Recruitment; Colombia

19 Jun 2013 - 21 Jun 2013
Keynote Speech

Empowering the Learner at Work: The Three Stances Framework

By: Michele Rigolizzo, David Perkins and Marga Biller

Research suggests that work-relevant learning occurs largely on the job. However, in many situations workers do not learn nearly as much as they might. The "three stances" model helps to explain why. When someone undertakes a task, the person may adopt a completion,... View Details

Keywords: Learning And Development; Learning Organizations; Learning To Learn; Organizational Culture; Organizational Design; Learning

17 Mar 2010
Working Paper Summaries

Conceptual Foundations of the Balanced Scorecard

Keywords: by Robert S. Kaplan

Program

Disruptive Innovation

general managers, or business owners who are responsible for setting strategic direction for their organizations. Attendance by two or more individuals from your organization will foster teamwork and enhance the program's impact. Learning... View Details

May 03 2022
Interview

Interview with Faculty Cochairs Robert S. Kaplan & Herman B. 'Dutch' Leonard

Profile

Jason A. Kilar

My co-founder Rich Tom and I observed that the audiences so coveted by traditional TV were gravitating toward a new generation of digital storytellers. Many of these voices have become brands in their own right and have built passionate... View Details

October 2021 (Revised December 2021)
Case

Customer-Centric Design with Artificial Intelligence: Commonwealth Bank

By: Karim R. Lakhani, Yael Grushka-Cockayne, Jin Hyun Paik and Steven Randazzo

As Commonwealth Bank (CommBank) CEO Matt Comyn delivered the full financial year results in August 2021 over videoconference, it took less than two minutes for him to make his first mention of the organization's Customer Engagement Engine (CEE), the AI-driven customer... View Details

Keywords: Artificial Intelligence; Customer-centricity; Banks and Banking; Customer Focus and Relationships; Technological Innovation; Transformation; Organizational Change and Adaptation; Performance; AI and Machine Learning; Financial Services Industry; Australia

08 Jan 2007
What Do You Think?

Neuro Economics: Science or Science Fiction?

other explanations for findings, for example, that question the value of rational, conscious decision making? What are the more general implications of neuro economics? Will it have strong explanatory as well as manipulative potential for... View Details

Keywords: by Jim Heskett

Web

Degrees, Certifications & Alumni Status | About

locations, or onsite with an organization. Harvard Business School grants alumni status with successful completion of any of the following programs: the Advanced Management Program, General Management Program, Owner/President Management,... View Details

2023
Working Paper

LALIGA—From a Soccer Competition Organizer to a Global Player in the Sports and Entertainment Industry

By: Stephen A. Greyser, Kenneth Cortsen and Juan Fuentes Fernández

LALIGA, the first- and second-tier professional soccer league (known as “football” outside of the U.S. and Canada) in Spain, enters its 100th soccer season later this decade. The most popular game in the world (Giulianotti, 2012) has gone through many changes since... View Details

Keywords: Soccer; ＂Sports Organizations,; Business History; Strategy; Brands and Branding; Technology Adoption; Sports Industry

Read Now

20 Dec 2006
Working Paper Summaries

The Demise of Cost and Profit Centers

Keywords: by Robert S. Kaplan

02 Nov 2006
Working Paper Summaries

Managing Functional Biases in Organizational Forecasts: A Case Study of Consensus Forecasting in Supply Chain Planning

Keywords: by Rogelio Oliva & Noel H. Watson

May 2017
Case

Promontory, Inc.

By: Frank V. Cespedes and Amy Handlin

Promontory, Inc. is a small, privately owned firm in the promotional products (specialty advertising) industry. After starting the firm two years ago with the intention of pursuing a high-quality/high-price strategy, the CEO is seeking methods of increasing sales... View Details

Keywords: Salesforce Management; Marketing Strategy; Customization and Personalization; Business Model; Sales; Advertising Industry

June 2012 (Revised March 2014)
Case

I Paid a Bribe (Dot) Com

By: Karthik Ramanna and Rachna Tahilyani

Anti-corruption web platform "ipaidabribe.com" leverages the transparency and anonymity of the Internet to encourage private citizens in India who have been the victims of corruption to self-report details of bribes paid, including the bribe amount, the name of the... View Details

Keywords: Crime and Corruption; Internet and the Web; Ethics; Service Industry; India

April 2010
Supplement

The Auction for Travelport (B)

By: Andrei Hagiu and Misha Sanwal

This short case presents the epilogue of The Auction for Travelport (A). Blackstone decided to bid on its own, acquired Travelport for $4.3 billion and subsequently went on to acquire another GDS, Travelspan, for $1.4 billion. It then merged the two GDSs and partially... View Details

Keywords: Competitive Advantage; Value Creation; Private Equity; Mergers and Acquisitions; Industry Structures; Initial Public Offering; Capital Markets; Market Transactions; Change; Auctions; Travel Industry

12 PM – 1 PM EDT, 26 May 2021
Virtual Programming

Perspectives in Health: On Biotechnology Capital Strategy and the Future of Therapeutics

HBS Professor Amitabh Chandra will lead a discussion with Katrine Bosley to discuss the explosion of new ideas, capital in Life Sciences and the implications this has on the next generation of therapeutics. This hour-long discussion will include a Q&A for participants... View Details

09 Apr 2024
Book

Why Work Rituals Bring Teams Together and Create More Meaning

Social Circle Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Image created with elements generated by Midjourney, an artificial intelligence tool, and from AdobeStock/xamtiw View Details

Keywords: by Michael Blanding

Web

Value-Based Health Care - Institute For Strategy And Competitiveness

generous gift from Joseph H. Flom and the Carroll and Milton Petrie Foundation. The Center’s founding mission was to promote interdisciplinary analysis and legal scholarship in these fields. Today, the Center has grown into a leading... View Details

September 2017
Case

Sensing (and Monetizing) Happiness at Hitachi

By: Ethan Bernstein and Stephanie Marton

Inspired by research linking happiness and productivity, Hitachi had invested in developing new “people analytics” technologies to help companies increase employee happiness. Hitachi had begun manufacturing high-tech badges that quantify a wearer’s activity patterns.... View Details

Keywords: People Analytics; Japan; Sociometers; Wearables; Interpersonal Communication; Human Resources; Happiness; Technology Industry; Japan