Service Profit Chain - Publications - Faculty & Research

22 May 2012
First Look

First Look: May 22

serving accounts or clients that are competitors of one another in order to avoid conflicts in interest? In recent decades, the advertising and marketing services industry has undergone a number of structural changes that forced an... View Details

Keywords: Sean Silverthorne

01 Sep 2009
News

Read All About It!

The choices available to consumers in the postwar boom transformed societal norms and expectations. With the advent of fast food, for example, millions of men, women, and children began to break bread — or hamburgers, chicken wings, and pizza slices — at View Details

Keywords: Garry Emmons; Educational Services; Educational Services; Educational Services; Educational Services

08 Jul 2008
First Look

First Look: July 8, 2008

tail in action-reviewing sales data from Nielsen SoundScan, Nielsen VideoScan, the online music service Rhapsody, and the Australian DVD-by-mail service Quickflix. What she found may surprise you:... View Details

Keywords: Martha Lagace

27 Mar 2012
First Look

First Look: March 27

Exploration of Luxury Hotels in Tanzania Authors:Diego A. Comin Abstract Tourism is a tradable service activity that could allow some African countries to generate significant growth. Tanzania, given its unique natural assets, is an ideal... View Details

Keywords: Carmen Nobel

18 Jul 2005
Research & Ideas

Identify Emerging Market Opportunities

framework—that lets executives map the institutional contexts of any country. Economics 101 tells us that companies buy inputs in the product, labor, and capital markets and sell their outputs in the products (raw materials and finished goods) or View Details

Keywords: by Tarun Khanna, Krishna G. Palepu & Jayant Sinha

23 Apr 2001
Research & Ideas

Brand Power from Wedgwood to Dell: Part Two

Determination to make what they regarded as best-of-class offerings tailored specifically to consumers' emerging needs. They knew their products and services fit consumers' preferences because each had spent enormous time and effort... View Details

Keywords: by Martha Lagace

Web

Past Issues - Alumni

from here Vive la Madeleine! How vision, perseverance, and many blocks of real Normandy butter created a new model for French manufacturing Complete Table of Contents September 2016 The Taxi Wars of Jakarta How two alumni-founded on-demand ride View Details

Fast Answer

Global Climate Change

to an information request sent by CDP on behalf of its signatory investors. Datasets include Climate Change Data, Supply Chain Data, Water Data, Forests Data, and CDP Scores Data. Data, documentation and reports are in Dataverse and are... View Details

06 Mar 2007
First Look

First Look: March 6, 2007

this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=707031 Brightcove and the Future of Internet Television Harvard Business School Case 707-457 Brightcove, a technology and services provider to content owners in the... View Details

Keywords: Martha Lagace

14 Dec 2011
Research & Ideas

The New Measures for Improving Nonprofit Performance

substantial investment of $3 million to $5 million and work extensively with the management team as strategic advisors to help them build that organization. And in fact, some of our investment partners have made significant strides—real changes to the View Details

Keywords: by Julia Hanna

28 Apr 2015
First Look

First Look: April 28

mechanisms of value infusion in the institutionalization of organizations. Publisher's link: http://www.emeraldinsight.com/doi/abs/10.1108/S0733-558X20150000044011 April 2015 Harvard Business Review The Type of Socially Responsible Investments That Make Firms More... View Details

Keywords: Sean Silverthorne

22 Nov 2022
Blog Post

Alumni Leaders on Decarbonization Strategies for Combatting Climate Change

government. The renewables world has significantly changed in the past 5 to 10 years though – our scientists and engineers have delivered massive design improvements and our manufacturing and supply chain leaders have delivered... View Details

01 Sep 2009
News

Over the Top

term. “It is these shareholders who pushed companies to generate returns at levels that were not sustainable. They also made sure high returns were tied to management compensation. The pressure to produce unrealistic profit fueled... View Details

Keywords: Roger Thompson; Educational Services; Educational Services; Educational Services; Educational Services

01 Mar 2011
News

Making Their Way

completion of the widening of the Panama Canal, an improvement that is expected to significantly increase export/import growth in East Coast ports, many of which are serviced by CSX. For every dollar of public money invested in Gateway,... View Details

Keywords: Garry Emmons; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing; Fabricated Metal Product Manufacturing; Manufacturing; Rail Transportation; Transportation

02 Jul 2013
First Look

First Look: July 2

mitigation policies within its supply chain and in government policy. Publisher's link: http://sloanreview.mit.edu/article/caesars-entertainment-betting-on-sustainability/ Working Papers Market Reallocation and Knowledge Spillover: The... View Details

Keywords: Anna Secino

25 Aug 2010
News

Games, Parties, Pranks, and Celebrations

week of school. Pranks 1977H had a group of us who wrote “risqué chain stories” during Accounting; something about a mink posing strap and a Viking helmet springs to mind. Each person would write perhaps three or four sentences, the last... View Details

Keywords: Amusement, Gambling, and Recreation Industries; Arts, Entertainment

01 Jun 2013
News

Five Bright Ideas

students "get it." Bistany decries four "myths" in education: The smaller the class size, the better (when what matters is the right structure for teaching and assessing a concept effectively); The profit motive will undermine educational... View Details

Keywords: Educational Services; Educational Services; Educational Services; Educational Services

11 Apr 2017
First Look

First Look at New Research, April 11

biased forecasts for potential future employers are more likely to face favorable career outcomes and bank executives appear to profit from the analysts' bias since the bias is associated with higher levels of insider trading. Our results... View Details

2024
Book

The Everything Token: How NFTs and Web3 Will Transform the Way We Buy, Sell, and Create

By: Steve Kaczynski and Scott Duke Kominers

We demystify the coming digital revolution, showing how NFTs will transform our online and offline interactions.

NFTs aren’t just pictures on the internet, or a fad that has come and gone. Rather, they’re a new technology for creating digital assets and... View Details

Citation

Find at Harvard

Purchase

01 Mar 2004
News

New Horizons for Iraq

offensive. Coppa was awarded Bronze Stars for his service in both Afghanistan and Iraq. We moved out of Kuwait on March 21. It was extremely hot and dirty. Everyone understood the position that they were in — you know you’ve got to get... View Details

Keywords: Garry Emmons; James E. Aisner; Julia Hanna; National Security and International Affairs; Government

Publications