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  • March 2000 (Revised February 2005)
  • Case

Hewlett Packard--Computer Systems Organization: Selling to Enterprise Customers

By: Das Narayandas and Robert C. Dudley
In late 1996, Manuel Diaz, head of Worldwide Sales for Hewlett-Packard's (HP) Computer Systems Organization (CSO), is reviewing the results of an audit of HP's enterprise customer management approach with the objective of identifying market and organizational... View Details
Keywords: Accounting Audits; Transformation; Customer Relationship Management; Cost vs Benefits; Marketing Strategy; Sales; Computer Industry
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  • 06 Mar 2007
  • First Look

First Look: March 6, 2007

growth without undermining the progress achieved in reducing inequality and poverty. Can the Brazilian government reverse inequality and grow at the same time? What development strategy should Lula follow in... View Details
Keywords: Martha Lagace
  • Web

Tata Hall | About

companies and employs more than 400,000 people. During Ratan Tata’s tenure, the business became globally focused, acquiring international brands such as Tetley, Jaguar Land Rover, a string of well-known luxury hotels, and Corus Group Plc, an Anglo-Dutch steel producer.... View Details
  • Web

Bankruptcy | Baker Library | Bloomberg Center | Harvard Business School

stagnant. By 2007, declining home prices and rising rates on adjustable rate mortgages triggered a wave of foreclosures, causing devastation to millions of Americans. Firms like Lehman Brothers pursued an aggressive strategy of borrowing... View Details
  • 11 Mar 2024
  • Blog Post

A Day in the Life: Ben Hsieh

takeover of Unilever by 3G Capital / Kraft Heinz. Over our 80-minute case, we discuss the strategies of Unilever (long-term value creation with sustainability at the center) and 3G / Kraft Heinz (steep budget cuts and higher operating... View Details
  • June 2011
  • Case

Shelley Capital and the Hedge Fund Secondary Market

By: Luis Viceira, Elena Corsi and Ruth Dittrich
An advisory company has to decide how to sell their client's hedge fund holdings in the secondary market, and thinks about their future. Shelley Capital was a a European advisory company operating in the hedge fund secondary market, a market that boosted in 2008 with... View Details
Keywords: Insolvency and Bankruptcy; Investment Funds; Marketing Strategy; Financial Crisis; Sales; Leadership Development; Financial Markets; Crisis Management; Business Processes; Risk and Uncertainty; Globalized Economies and Regions; Financial Services Industry; Service Industry; Europe
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  • 20 Nov 2017
  • Research & Ideas

How Independent Bookstores Have Thrived in Spite of Amazon.com

promotion of independent bookstores. But then a funny thing happened. While pressure from Amazon forced Borders out of business in 2011, indie bookstores staged an unexpected comeback. Between 2009 and 2015, the ABA reported a 35 percent View Details
Keywords: by Carmen Nobel (with video by Amelia Kunhardt); Retail
  • 13 Feb 2020
  • Book

Open Your Organization to Honest Conversations

underlying reason why: Leaders often get stuck in echo chambers that merely reinforce their own ideas, says Harvard Business School Professor Michael Beer. Meanwhile, lower-level employees are often fully aware of the problems that plague a company or the reasons a... View Details
Keywords: by Dina Gerdeman
  • 26 Jun 2018
  • First Look

New Research and Ideas, June 26, 2018

its Chief Strategy and Growth Officer Nurtaç Ziyal Afridi, were tasked with divesting its vertical assets including Ak Gıda. The duo had prepared Ak Gıda for an IPO in Istanbul, while also having negotiated... View Details
Keywords: Dina Gerdeman
  • April 1990 (Revised November 1992)
  • Case

Population Services International: The Social Marketing Project in Bangladesh (Abridged)

By: James E. Austin
Population Services International (PSI) was a not-for-profit agency founded to disseminate family planning information and to market birth control products, primarily in less developed countries seeking to curb their population explosions. In 1976, PSI concluded an... View Details
Keywords: Conferences; Developing Countries and Economies; Information Publishing; Growth and Development Strategy; Marketing Strategy; Social Marketing; Agreements and Arrangements; Product; Nonprofit Organizations; Pharmaceutical Industry; Bangladesh; Washington (state, US)
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  • 24 Jan 2017
  • First Look

First Look at New Research: January 24, 2017

care. The paper contains an interview with Kaplan and Porter about their experiences with improving the measurement of health care outcomes and cost. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52117 forthcoming Journal of Political Economy View Details
Keywords: Sean Silverthorne
  • May 2016 (Revised April 2019)
  • Case

Olivia Lum: Wanting to Save the World

By: Geoffrey Jones and Essie Alamsyah
This case considers the entrepreneurial career of Olivia Lum, who founded the Singaporean water company Hyflux in 1989. An orphan born in Malaysia, Lum provides a rare case of an entrepreneurial success in a country whose economic success has primarily rested on... View Details
Keywords: Industrial Organization; Chinitz; Agglomeration; Clusters; Cities; Mine; Environmental Management; Operations Management; Sustainable Operations; Environmental Regulation; Entrepreneurship; Globalization; History; Operations; Management; Environmental Sustainability; Green Technology Industry; Utilities Industry; China; Singapore
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  • 16 May 2023
  • In Practice

After Silicon Valley Bank's Flameout, What's Next for Entrepreneurs?

greatest, I would start by looking here given how ventures founded by women and minorities—and ventures targeting women and minorities—struggle to raise the capital they need to succeed. Rembrand Koning is an assistant professor in the View Details
Keywords: by Avery Forman; Technology; Financial Services
  • 19 Sep 2017
  • First Look

First Look at New Research and Ideas, September 19

a number of modifications to the current set of risk-based capital requirements, to the leverage ratio, and to the Federal Reserve’s stress-testing framework. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53243 forthcoming Governance Elite View Details
Keywords: Sean Silverthorne

    James L. Heskett

    James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

    • December 1999 (Revised August 2001)
    • Case

    Millennium Pharmaceuticals, Inc. (A)

    By: Stefan H. Thomke and Ashok Nimgade
    Focuses on Millennium's strategy to grow and revolutionize drug development through the use of new technologies such as genomics. Describes how Millennium Pharmaceuticals--a fast-growing biotechnology firm in Cambridge, MA--has used strategic alliances to finance the... View Details
    Keywords: Cost Management; Financing and Loans; Medical Specialties; Retention; Growth and Development Strategy; Time Management; Product Development; Problems and Challenges; Alliances; Technology; Biotechnology Industry; Pharmaceutical Industry; Cambridge
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    • August 2005 (Revised April 2006)
    • Case

    Kemps LLC: Introducing Time-Driven ABC

    By: Robert S. Kaplan
    Kemps is making a strategy shift: from being focused on fulfilling customer requests to becoming the best cost dairy producer in the industry. Its existing manufacturing cost system, however, fails to capture the costs associated with handling special flavors, small... View Details
    Keywords: Activity Based Costing and Management; Customer Relationship Management; Cost Accounting; Managerial Roles; Cost Management; Earnings Management; Business Strategy; Time Management; Growth and Development Strategy; Management Teams; Decisions; Food and Beverage Industry
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    • 06 Feb 2020
    • Research & Ideas

    What We Learned from Reading Jeff Bezos’ Patents

    attributed to our lack of in-depth understanding of each patent’s language. However, this may also indicate that Bezos feels there are more opportunities in other areas or that he has chosen to cede control of AWS’s growth to Andy Jassy,... View Details
    Keywords: by Tricia Gregg and Boris Groysberg; Retail
    • September 2014
    • Case

    Radiometer, 2013

    By: John R. Wells and Galen Danskin
    In 2013, Radiometer continued to lead the world in blood gas analysis equipment and accessories, selling direct and through distributors to hospital central laboratories, point-of-care locations, and non-hospital medical locations. Founded in 1935 and based in Denmark,... View Details
    Keywords: Medical Devices; Medical Equipment ＆ Devices; Mergers ＆ Acquisitions; Strategic Analysis; Strategic Change; Family Business; Strategy; Mergers and Acquisitions; Medical Devices and Supplies Industry; Denmark; United States
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    • May 2013 (Revised March 2014)
    • Case

    Gap, Inc., 2000

    By: John R. Wells and Galen Danskin
    From humble beginnings as a Levi jeans store, by 2000 Gap, Inc. had grown to become the world's leading specialist clothing retailer. Its CEO, Millard S. Drexler, the "merchant prince," was credited with transforming Gap into a global empire, leading the company... View Details
    Keywords: Strategic Change; Fashion; Risk and Uncertainty; Competition; Performance Consistency; Problems and Challenges; Globalized Firms and Management; Competitive Strategy; Business Growth and Maturation; Strategy; Retail Industry; Fashion Industry; Apparel and Accessories Industry; United States
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