Service Design - Publications - Faculty & Research

03 Feb 2009
First Look

First Look: February 3, 2009

Contractibility and Contract Design in Strategic Alliances Authors: Josh Lerner and Ulrike Malmendier Publication: American Economic Review (forthcoming) Abstract We analyze how variations in contractibility affect the View Details

Keywords: Martha Lagace

Web

Dean Srikant Datar’s 2023 Commencement Remarks | About

B. Does a CEO prioritize employee needs or shareholder returns? Does a manager rely on empowerment or control? And Thinking urges a leader to first think innovatively and creatively about ways to support both employees and shareholders, and to View Details

01 Apr 1998
News

World Class Learning

anticipation of international students' needs as they enter HBS. The School offers a comprehensive array of services for internationals, from help with class participation and exam preparation skills, to support and advisory View Details

Keywords: Eileen K. McCluskey

01 Dec 2022
News

December 2022 Alumni and Faculty Books and Podcasts

killing of Native American children in compulsory “residential schools” designed to destroy their culture, and the incarceration of Japanese Americans, you are not alone. The seeds of today’s inequalities were sown in events in the past... View Details

23 Aug 2010
Research & Ideas

The Drive to Acquire’s Impact on Globalization

United States. But because most American corporations are currently designed and mandated to fulfill dA [the drive to acquire] exclusively, both top management and shareholders might object to incurring any costs in Mexico beyond those... View Details

Keywords: by Paul R. Lawrence

Web

Online Dynamic Teaming Course | HBS Online

Multidisciplinary Teams (SLAM) Featured Exercises Assess the level of risk your team is facing Determine why team members draw different conclusions from the same data Design a decision-making process specific to your team's needs 6-7 hrs... View Details

Teaching Interest

General Management: Processes and Action

General Management: Processes and Action (GMPA) focuses on implementation and the way that general managers get things done. Typically, they work through processes—sequences of tasks and activities that unfold over time, like strategic planning,... View Details

19 Mar 2019
First Look

New Research and Ideas, March 19, 2019

the prospects for implementation in the field. We present the decision process and competition design considerations that lead to these successful outcomes as a model for researchers who want to use competitions and non-domain crowds as... View Details

Keywords: Dina Gerdeman

19 Jun 2018
First Look

New Research and Ideas, June 19, 2018

current time to first available appointment was 93 days. The case considers several alternatives for reducing waiting time in outpatient neurology without increasing the total clinical staff. The case allows students to evaluate opportunities for expanding the... View Details

Keywords: Dina Gerdeman

28 Jun 2016
First Look

June 28, 2016

synergies as well as a recently added contingent value right (CVR) designed to “sweeten” the offer and decide how to respond. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/216057-PDF-ENG Harvard Business School Case 816-068... View Details

Keywords: Sean Silverthorne

17 May 2004
Research & Ideas

Why We Don’t Study Corporate Responsibility

managers' social initiatives are akin to using a dishwasher to wash clothes. Corporations can contribute best to society if they do what they do best: employ a workforce to provide goods and services to the marketplace and, in so doing,... View Details

Keywords: by Manda Salls

04 Sep 2019
News

Alumni and Faculty Books for September 2019

consumer, today’s competition, and the wealth of media at your disposal. In-depth discussion highlights the field’s ever-increasing connectivity, with practical guidance on brand design and storytelling, social media marketing, branding... View Details

01 Dec 2015
News

Alumni and Faculty Books for December 2015

Strategic Services in 1944 to train European resistors, this is the essential handbook to help stamp out unintentional sabotage in any working group, from major corporations to volunteer PTA committees. While the manual was written... View Details

20 Aug 2001
Research & Ideas

Making an Ally of Uncle Sam

services flow from the company to customers. Money flows in the reverse direction, from customers to the company and from the company to suppliers. Along the horizontal dimension are the company's competitors and complementors . . . . A... View Details

Keywords: by Michael Watkins, Mickey Edwards & Usha Thakrar

14 Sep 2009
Research & Ideas

Understanding Users of Social Networks

Only difference: Piskorski has spent years studying users of online social networks (SN) and has developed surprising findings about the needs that they fulfill, how men and women use these services differently, and how Twitter—the newest... View Details

Keywords: by Sean Silverthorne; Advertising; Publishing

Web

For Guests | Commencement 2025

are not permitted in the guest seating areas and will need to be left in a designated area near the gates leading out of Harvard Yard. Harvard Business School Diploma Ceremony Children of HBS graduates are invited to cross the stage with... View Details

25 Feb 2020
News

Beyond the Plastisphere

reusable insulated water bottles. Kauss works with designers and artists to introduce new looks every season, often in partnership with major brands such as Disney and National Geographic. Her goal, however, is not to help people look... View Details

Keywords: Alexander Gelfand; Plastics and Rubber Products Manufacturing; Manufacturing

18 Feb 2014
News

Stick with Plan A

markets, mobile money is designed to leapfrog plastic by going from cash directly to digital. Because the global economy is increasingly digital, billions of cash-based buyers and sellers are currently excluded from global commerce. These... View Details

Keywords: Robert S. Benchley; Waleed Iskandar (MBA 1993); Telecommunications

13 Mar 2018
First Look

March 13, 2018

result, sponsorship does not close the gender gap in competitiveness or earnings. We discuss how these insights from the laboratory could help to inform the design of sponsorship programs in the field. Publisher's link:... View Details