internet - Publications - Faculty & Research

February 2000 (Revised October 2000)
Case

E-commerce at Williams-Sonoma

By: Rosabeth M. Kanter and Daniel Galvin

Describes Williams-Sonoma's development of a third channel of business on the Internet. Describes the strategies for managing changes in the organizational, operational, and technological structure of the company. The new e-commerce division confronts challenges posed... View Details

Keywords: Change Management; Internet and the Web; Trade; Corporate Strategy; Organizational Change and Adaptation; Operations; Information Technology; Technological Innovation; Information Technology Industry; Retail Industry; California

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13 Apr 2022
News

New School

continued despite school closures, including developing free, printable reading and math activity packs in English and Spanish. It also developed teacher guides to keep K–8 students learning even if they didn’t have reliable internet... View Details

01 Jun 2000
News

VC Luminary John Doerr: Education Reform Critical to Success of New Economy

just one story. It's the kind of work that should go on throughout the country." Addressing questions about the future of technology, Doerr stated that the Internet is not only the key to social change but also to economic growth and... View Details

15 Oct 2001
Op-Ed

Lessons from the Rubble

have been obvious even without the devastation we have just witnessed. First is that the new economy never was all that different from the old. In the ancient, heady days of the Internet boom, it became fashionable to declare that the... View Details

Keywords: by Debora L. Spar

30 May 2017
First Look

First Look at New Research and Ideas, May 30

identified by KT’s team include the Internet of Things (including connected cars and smart city/homes), media, health, energy, and security and surveillance, which might provide some quick wins both in terms of revenues and market lead.... View Details

Keywords: Sean Silverthorne

05 May 2010
What Do You Think?

Is Denial Endemic to Management?

Microsoft became dominant in software for PC operating systems; and the belief by entrepreneurs and investors alike that online grocery orders to the long-gone Webvan, the largest single start-up during the Internet bubble, would become a... View Details

Keywords: by Jim Heskett

08 Apr 2009
Research & Ideas

Clayton Christensen on Disrupting Health Care

new disruptive technology in the works, personal electronic health records (PEHRs), an open-source tool that collects data from all providers and gives patients access over the Internet or by mobile phone. It's not hard to imagine how... View Details

Keywords: by Deborah Blagg; Health

01 Jan 2007
News

Donna L. Dubinsky, MBA 1981

that serves as a phone, a PDA, and an e-mail and Internet access device. Handspring quickly became the fastest-growing company in American history at the time. It went public in 2000, but after the dot-com bust, the company found itself... View Details

29 May 2001
Research & Ideas

How Technological Disruption Changes Everything

with far too many features and software based on proprietary and interdependent architectures. "Microsoft has way overshot what the customer needs," Christensen said. Potential threats: Sun's Java technology, the Linux operating system, and the View Details

Keywords: by Sean Silverthorne; Health

08 Aug 2023
Research & Ideas

The Rise of Employee Analytics: Productivity Dream or Micromanagement Nightmare?

employees. The term emerged in the early 2000s as computers, data storage, and the internet grew faster and more capable. In its most basic form, people analytics is defined as taking a “data-driven approach to address employee-related... View Details

Keywords: by Ben Rand

01 Jun 2015
News

Ink

Cusumano, who previously teamed up to write Competing on Internet Time. “They were determined to have an impact.” The good news, according to the authors, is that most successful executives can learn over time how to think more... View Details

Keywords: Sean Silverthorne; Apple; Microsoft; Computer and Electronic Product Manufacturing; Manufacturing; Computer Systems Design and Related Services; Professional Services

21 Mar 2018
Blog Post

Telling Your Story: How to Create a Powerful Personal Digital Brand

nature and amount, if any, of original content you wish to create and share with an online community. Take advantage of toolsThe same internet that gives us a platform for our brand also provides access to many tools that can help us... View Details

01 Jun 2020
News

Homeschooled

at-home access to devices and the internet is a must-have. I hope this crisis changes our mindset about that. Khan Academy doesn’t solve that problem, but we can use our soapbox to help advocate for that. There seems to be writing on the... View Details

Keywords: Jennifer Gillespie; online learning; Educational Services

August 2007 (Revised September 2008)
Case

Marketing the "$100 Laptop" (A)

By: John A. Quelch and Carin-Isabel Knoop

In 2002, Professor Nicholas Negroponte, a successful venture capitalist, author, and co-founder and chairman emeritus of the Massachusetts Institute of Technology (MIT) Media Lab, announced his intention to build a PC so cheap as to make it possible to provide... View Details

Keywords: Venture Capital; Internet and the Web; Information Technology; Product Development; Technological Innovation; Nonprofit Organizations; Marketing Strategy; Information Infrastructure; Developing Countries and Economies; Manufacturing Industry; Information Technology Industry; Computer Industry; Cambridge

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2005
Book

Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers

By: Jeffrey F. Rayport and Bernard J. Jaworski

Keywords: Technology; Digital; Services; Strategy; Internet and the Web; Service Delivery; Marketing

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August 2000
Case

Monster.com

By: Jeffrey F. Rayport

Jeff Taylor, founder and CEO of Monster.com, ponders how his online site, the leading career site on the web, can continue its dominance (60% share in 1999) and growth on the Internet. Monster.com had just launched a nationwide branding campaign on television and... View Details

Keywords: Internet and the Web; Entrepreneurship; Brands and Branding; Service Industry

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23 Jun 2003
Research & Ideas

Historically Speaking: A Roundtable at HBS

the time that as far as the Internet was concerned, the government was not involved. That observation intrigued me. Later, I listened to a conversation between two FIBS historians regarding the enclosure movement in England between the... View Details

Keywords: by Jim Aisner

01 Apr 2001
News

HBS Press Books in Brief

line managers and CEOs will find compelling. The Death of Distance: How the Communications Revolution Is Changing Our Lives, a completely new edition of the best-selling book by journalist Frances Cairncross of the Economist, explains how the world is changing with the... View Details

Keywords: Publishing Industries (except Internet); Information; Telecommunications; Information; Management of Companies and Enterprises; Management

Article

Health App Policy: International Comparison of Nine Countries' Approaches

By: Anna Essén, Ariel Dora Stern, Christoffer Bjerre Haase, Josip Car, Felix Greaves, Dragana Paparova, Steven Vandeput, Rik Wehrens and David W. Bates

An abundant and growing supply of digital health applications (apps) exists in the commercial tech-sector, which can be bewildering for clinicians, patients, and payers. A growing challenge for the health care system is therefore to facilitate the identification of... View Details

Keywords: Digital Health; Apps; Health Care and Treatment; Internet and the Web; Policy; Global Range; Applications and Software

Citation

Read Now

May–June 2011
Article

The Uninvited Brand

By: Susan Fournier and Jill Avery

Brands rushed into social media, viewing social networks, video sharing, online communities, and microblogging sites as the panacea to diminishing returns for traditional brand building routes. But, as more branding activity moves to the web, marketers are confronted... View Details