Managing Difficult Interactions - Publications - Faculty & Research

18 Oct 2004
Research & Ideas

The Bias of Wall Street Analysts

interactions between sell-side analysts and managers at the firms they cover. Thus, the effectiveness of recent SEC and exchange regulations appears to have impacted the observed level of optimism. To the... View Details

Keywords: by Ann Cullen; Financial Services

13 Aug 2018
Blog Post

Following My Dream: Launching a Venture

data and insights gained, this summer has been an amazing learning experience: I recruited an extraordinary and diverse team despite only being able offer them an idea and vision, I’ve learned how to be a better manager (including having... View Details

Keywords: Entrepreneurship

01 Sep 2017
News

Case Study: Confidence Builder

universities. Based on a national survey the company undertook on the assumptions college students hold about sex, relationships, and sexual assault, the program is conducted in a group setting to encourage roommates and classmates to discuss these View Details

Keywords: April White; Confi; Colleges, Universities, and Professional Schools; Educational Services

01 Apr 2001
News

Big Deals: Project Finance Helps Mitigate Risk in Large-Scale Investments

difficult to manage and prone to conflicts between actual and optimal investment behavior. An inherent lack of flexibility compounds these challenges, because most projects involve binary “go/no-go”... View Details

19 Nov 2013
First Look

First Look: November 19

for this trend is that citizens may be unaware of both the services provided by government and the impact of those services on their lives. In an experiment, Boston-area residents interacted with a website that visualizes both service... View Details

Keywords: Sean Silverthorne

04 Dec 2020
News

Hour by Hour

their former employees so that both can benefit. The company uses a web-based application to connect employers and former workers in good standing, and allows employers to automate and manage their View Details

01 Jun 2005
News

Do You Speak Business?

while higher-level management interaction with international departments was common, its day-to-day management style was localized and gave limited international exposure to... View Details

Keywords: Garry Emmons

22 Feb 2018
News

My First Job

careers. As alumni returned to campus last fall for reunion, we asked them to tell us about their first jobs and what those experiences taught them. READ MORE Dan Biederman, class of '77. I took a job in the Systems Consulting Firm, American View Details

01 Dec 2018
News

Research Brief: Bargaining for Better

see their interactions with others in ways they could not before, and provided them with a set of skills to change those interactions. The training mimicked real-life situations, such as negotiating with parents or siblings over household... View Details

Keywords: Jennifer Myers

Web

Transportation - Business & Environment

Battery costs for electric vehicles have dropped 85% since 2010. [38] Challenge Globally, transportation is the fastest-growing source of GHG emissions. Reducing GHGs from this sector is difficult because economic growth usually requires... View Details

02 May 2000
Research & Ideas

Leading Professional Service Firms

separates professional service firms from other businesses is that the employees are their most important assets. Yet professionals in any field — independent-minded, creative individuals—can be difficult to manage. In LPSF, we use an old... View Details

Keywords: Re: Jay W. Lorsch; Service; Consulting; Accounting

05 May 2010
What Do You Think?

Is Denial Endemic to Management?

Bullard suggested that "Ruthless realism is, itself, pathological . The professional pilot denies a crash is inevitable until a second before impact, and that ability to believe one can save the ship is critical to the attitude of actually saving it."... View Details

Keywords: by Jim Heskett

Web

Palis Pisuttisarun | MBA

affinity for creativity. In the tech and entrepreneurship space, I believe these connections can translate into great changes! Tech areas of interest: Social Networks, Algorithmic Fairness, Brain Tech, Digital Activism, Human-Computer View Details

10 Oct 2000
Research & Ideas

Cross-Sector Collaboration: Lessons from the International Trachoma Initiative

collaboration with Clark, both in the initial studies and the Moroccan Pilot. These interactions built understanding and trust, which are important building blocks for strategic alliances. Ongoing management... View Details

Keywords: by Diana Barrett, James Austin & Sheila McCarthy

01 Jun 2020
News

Check In

option where we drop the delivery next to the door so they don’t have any interaction with people. The unfortunate thing is that hospitality is all about people. We’re now, as an industry, trying to figure out how we eliminate people from... View Details

Keywords: Julia Hanna; hotels; COVID-19; real estate; Accommodation; Hospitality

01 Jun 1996
News

Reinventing Marketing

Professor V. Kasturi Rangan, the required Marketing course has been revamped to include new initiatives such as a marketing-strategy computer simulation (called "Pharmasim") and a module on new product development, developed and taught jointly with the Technology and... View Details

Keywords: Mary Jane Higgins; Illustration by Peter Hoey

01 Jun 1997
News

A Better Way to Go on Strike

teach the other side a lesson? Indeed, the American pilots could impose endless costs on the airline by simply refusing agreement and management could do the same to the pilots. Yet while the impasse continues, the fund would grow, making... View Details

Keywords: David Lax and Professor James K. Sebenius

26 Mar 2014
Research & Ideas

How Electronic Patient Records Can Slow Doctor Productivity

new study of physician offices transitioning to electronic health records (EHRs) used in managing patient care. In general, larger offices in the study that employed EHRs recorded productivity gains, but certain types of smaller practices... View Details

Keywords: by Dina Gerdeman; Health

01 Jun 1997
News

Live Long and Prosper: Lillian Too Reveals Ancient Chinese Secrets

places such as Taiwan, Hong Kong, Malaysia, and Singapore factor Feng shui into the design and construction of buildings, because its principles are widely known to make work less tedious and human interactions more harmonious, and to... View Details

Web

Advanced Negotiation: Great Dealmakers, Diplomats, and Deals - Course Catalog

and Rex Tillerson—about their most difficult negotiations. As chair of the Great Negotiators Award program and co-chair of the American Secretaries of State initiative, I am deeply involved in a multi-year project to systematically... View Details

Publications