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    Jay W. Lorsch

    Jay W. Lorsch is the Louis Kirstein Professor of Human Relations at the Harvard Business School. He is editor of View Details

    • 06 Nov 2012
    • First Look

    First Look: November 6

    Republic of Geneva), and other immigrant founders who guided the nation to prosperity. Their expertise with liquid capital far exceeded that of native-born plantation owners Washington, Jefferson, and... View Details
    Keywords: Sean Silverthorne
    • 27 Jan 2014
    • Research & Ideas

    Family CEOs Spend Less Time at Work

    Two years ago, the World Management Survey on organizational leadership reported that firms led by family CEOs (managers related to the family owning the business) are often View Details
    Keywords: by Carmen Nobel
    • June 2020
    • Case

    Recovering Trust After Corporate Misconduct at Wells Fargo

    By: Suraj Srinivasan and Jonah S. Goldberg
    The case describes widespread misconduct at Wells Fargo Community Bank in the period leading up to 2017 and the company’s subsequent attempts to improve internal controls, company culture, and corporate governance. The case examines the potential causes of large scale... View Details
    Keywords: Corporate Misconduct; Internal Controls; Banks and Banking; Crime and Corruption; Corporate Governance; Organizational Culture; Governance Compliance; Management Systems; Organizational Change and Adaptation; Performance Improvement; Governing and Advisory Boards
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    • October 2020 (Revised March 2022)
    • Case

    Automercados Plaza's: Surviving Venezuela's Hyperinflation

    By: Alberto Cavallo, Mariana Cal and Carla Larangeira
    Under the rule of presidents Hugo Chávez and Nicolas Maduro, Venezuela experienced one of the worst economic and political meltdowns in modern history, culminating with a massive hyperinflation. Remarkably, during this dramatic times Automercados Plaza's had grown to... View Details
    Keywords: Hyperinflation; Populism; Inflation and Deflation; Macroeconomics; Management; Strategy; Organizational Change and Adaptation; Business and Government Relations; Retail Industry; South America; Venezuela
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    • April 2013
    • Article

    An fMRI Investigation of Racial Paralysis

    By: Michael I. Norton, Malia F. Mason, Joseph A. Vandello, Andrew Biga and Rebecca Dyer
    We explore the existence and underlying neural mechanism of a new norm endorsed by both black and white Americans for managing interracial interactions: "racial paralysis," the tendency to opt out of decisions involving members of different races. We show that people... View Details
    Keywords: Behavior; Race; Judgments; Decision Choices and Conditions; Personal Characteristics; United States
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    • 14 Apr 2015
    • First Look

    First Look: April 14

    the firm. Recently Gibbons and Henderson (2013) have suggested that one way to formalize this insight is through a focus on the role of relational contracts within the firm. They hypothesize this implies... View Details
    Keywords: Sean Silverthorne
    • October 2021 (Revised September 2022)
    • Case

    GoPro: Becoming a Subscription Hero

    By: Elie Ofek, Marco Bertini and Nicole Tempest Keller
    In 2021, Nick Woodman, founder and CEO of GoPro, was reviewing the company’s subscription offering, considering whether to extend it beyond benefits that were directly related to the company’s iconic camera. Founded in 2002, GoPro had gained renown for its innovative... View Details
    Keywords: Subscription Model; Pricing; Lifestyle Brands; Value Proposition; Business Model; Growth and Development Strategy; Marketing Strategy; Consumer Products Industry; California
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    • May 2001
    • Supplement

    Mike Levett, CEO Old Mutual

    By: Tarun Khanna
    Discusses issues related to the transformation of Old Mutual from a mutual company to a stock corporation, and from a South African insurer to a global financial institution. Emphasis is on understanding effects of South African institutional context. View Details
    Keywords: Financial Institutions; Organizational Change and Adaptation; Globalized Firms and Management; Financial Services Industry; South Africa
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    • 03 Sep 2014
    • Working Paper Summaries

    Supply Chain Screening Without Certification: The Critical Role of Stakeholder Pressure

    Keywords: by Susan A. Kayser, John W. Maxwell & Michael W. Toffel
    • August 1992 (Revised September 2002)
    • Case

    Star Distributors, Inc. (A)

    By: David A. Thomas
    Depicts the conflict and organizational problems that emerged in a franchise operation owned by Paul Logan, an African American, and John Heyman, a white American. Provides the opportunity to examine the ways in which race influences managerial behavior and... View Details
    Keywords: Conflict Management; Performance Effectiveness; Franchise Ownership; Race; Management Style; Conflict and Resolution; Business and Stakeholder Relations
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    • November 2023
    • Case

    Swanson Health: Becoming a Super Seller

    By: William R. Kerr, Daniel O'Connor and Paige Boehmcke
    Founded in 1969, Swanson Health sold vitamins, supplements, natural health products, and organic foods. Over the years, the company had successfully navigated multiple industry transitions as it expanded from a print catalog to sell products on its own... View Details
    Keywords: Sales; Transition; Growth Management; Distribution Channels; Organizational Change and Adaptation; Health Industry; Consumer Products Industry; United States
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    • July 2004
    • Article

    Determinants of Control System Design in Divisionalized Firms

    By: Margaret A. Abernethy, Jan Bouwens and Laurence van Lent
    We investigate two determinants of two choices in the control system of divisionalized firms, namely decentralization and use of performance measures. The two determinants are those identified in the literature as important to control system design: (1) information... View Details
    Keywords: Design; Organizational Design; Business Divisions; Management Systems; Performance Evaluation
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    • 14 Mar 2022
    • Research & Ideas

    Lessons from COVID-19: The Business Skills Doctors Need

    the health of their patients, their colleagues, and themselves, physicians had to implement new methods for providing treatment, whether in-person or over Zoom. Finally, they had to manage challenges View Details
    Keywords: by Michael Blanding; Health

      Stephen A. Greyser

      Stephen A. Greyser is Richard P. Chapman Professor (Marketing/Communications) Emeritus, of the Harvard Business School, specializes in brand marketing, advertising, corporate communications, the business of sports, and nonprofit management.  A... View Details

      Keywords: sports
      • January 2014 (Revised February 2014)
      • Case

      Japan: Betting on Inflation?

      By: Julio J. Rotemberg
      The case focuses on the challenges still confronting Prime Minister Shinzo Abe at the end of 2013, a year after he has been in office. It also gives an overview of Japan's earlier economic performance, focusing primarily on the period after it suffered a stock market... View Details
      Keywords: Quantitative Easing; Debt Sustainability; International Relations; Borrowing and Debt
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        Jeffrey F. Rayport

        Jeffrey F Rayport is a faculty member in the Entrepreneurial Management Unit at Harvard Business School, where he teaches in the School’s MBA and Executive Education Programs and on HBS Online. His primary focus in teaching and research is growth-stage technology... View Details

          Hakeem I. Belo-Osagie

          Hakeem Belo-Osagie is an accomplished Nigerian professional and entrepreneur. He earned a degree in Political Philosophy and Economics from Oxford University as well as a law degree from Cambridge University and an MBA from Harvard Business School.

          He is the... View Details

          • December 2002 (Revised February 2003)
          • Case

          Mount Auburn Hospital: Physician Order Entry

          Mount Auburn Hospital is preparing to introduce a physician order entry (POE) system throughout the hospital, starting with the labor and delivery ward. POE systems replace paper-based and oral medication ordering processes with an information system; the physician... View Details
          Keywords: Change Management; Service Delivery; Information Technology; Health Care and Treatment; Innovation and Invention; Health Industry
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          • October 1994 (Revised November 1995)
          • Case

          N.V. Philips Electronics - Currency Hedging Policies

          By: Richard F. Meyer
          Describes Philips Electronics' policies and problems relating to foreign exchange risk and hedging. Explains centralization versus decentralization of currency hedging, economic role versus transaction role, the difficulties of capturing the necessary information... View Details
          Keywords: Business Divisions; Currency Exchange Rate; International Finance; Globalization; Policy; Information Management; Management; Problems and Challenges; Risk and Uncertainty
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