professional service firms - Publications - Faculty & Research

21 Feb 2005
Op-Ed

Is Business Management a Profession?

vital concern to society, genuine professionals are expected to place that knowledge at the disposal of all who require it and to provide services in a way that places the maintenance of View Details

Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice

June 2018 (Revised April 2021)
Case

Valuing Snap After the IPO Quiet Period (A)

By: Marco Di Maggio, Benjamin C. Esty and Gregory Saldutte

Snap, the disappearing message app, went public at $17 per share on March 2, 2017, making its two 20-something founders the youngest self-made billionaires in the country. Over the next three weeks, 14 analysts made investment recommendations on Snap: two with buy... View Details

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July 2024
Case

Roja Garimella: Developing a Founder's Judgment

By: Reza Satchu and Patrick Sanguineti

Roja Garimella’s path to becoming a founder was anything but straight. Setting her sights on a career in medicine since childhood, she committed to medical school with her acceptance to college. And yet, throughout her studies, she continually explored alternative... View Details

Keywords: Entrepreneurship; Personal Development and Career; Entrepreneurial Finance; Business Startups; Judgments; Financial Services Industry; Financial Services Industry

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30 Sep 2014
First Look

First Look: September 30

regimes to meaningful transnational regulation. Publisher's link: http://ssrn.com/abstract=2178540 Working Papers The Real Effects of Capital Controls: Financial Constraints, Exporters, and Firm Investment By: Alfaro, Laura, Anusha... View Details

Keywords: Sean Silverthorne

16 Nov 2010
First Look

First Look: November 16, 2010

had suggested—and if so, who should be charged how much and for what? Could YouTube charge users for downloading content, a model it was now beginning to test? Or would it be better for the online video giant to continue to pursue an advertising model, but perhaps... View Details

Keywords: Sean Silverthorne

01 Sep 2021
What Do You Think?

Can We Train for Trust?

Creating Breakthroughs in Service Firms (Oakland, CA: Berrett-Koehler Publishers, Inc., 2015). Andrew Ross Sorkin, “Seeking a Path to Trust,” The New York Times, November 12, 2019. Sandra J. Sucher and... View Details

Keywords: by James Heskett

01 Oct 1997
News

L.E. Simmons

Simmons & Company, an investment banking firm specializing in the oil field service industry. "It's a fascinating industry that encompasses all the businesses that manufacture a product or provide a View Details

Keywords: Deborah E. Blagg

Web

Online Business Essential Courses | HBS Online

Professor Bharat Anand Gain economic insights and learn how markets work and firms compete to craft successful business strategies. 8 weeks, 6-8 hrs/week Pay by July 31 $1,850 Certificate Financial Accounting Professor V.G. Narayanan In... View Details

17 Sep 2018
Research & Ideas

Welcome to Retirement. Who Am I Now?

friends and relatives or start small businesses as a new source of fulfillment. One woman who had been mentoring junior workers at her old firm volunteered her coaching services through a community... View Details

Keywords: by Dina Gerdeman; Entertainment & Recreation

20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

Click HereHarvard Business School Professor Stefan Thomke describes how his Executive Education students use LEGO blocks to design customer experiences. (Video by Executive Education) Why do some product or service experiences have enough... View Details

Keywords: by Dina Gerdeman; Health; Entertainment & Recreation

Fast Answer

Executive compensation

Execucomp, provides compensation for S&P 1000 firms from 1992 to present. BoardEx, profiles on over 1M Directors & Senior Managers including current compensation data for Disclosed Earners. S&P Capital IQ People... View Details

10 Nov 2009
First Look

First Look: Nov. 10

in a multi-platform bundle. Dominant firms otherwise sheltered from entry by standalone rivals can be vulnerable to an adjacent platform provider's envelopment attack. We develop a taxonomy of envelopment attacks and analyze conditions... View Details

Keywords: Martha Lagace

December 2003 (Revised April 2004)
Case

Blockbuster Inc. & Technological Substitution (B): Confronting New Digital Formats

Investigates how the rise of digital video formats threatens to make videocassette technology obsolete; how this technological substitution might alter the economics and structure of the video rental and retail industries; and how Blockbuster Inc., the industry leader,... View Details

Keywords: Risk and Uncertainty; Decisions; Technological Innovation; Competition; Change Management; Service Industry; Service Industry

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09 Dec 2019
Research & Ideas

Identify Great Customers from Their First Purchase

Using information collected during a customer’s first purchase, a new marketing tool that leverages machine learning technology can provide firms with valuable predictions about the customer’s future behavior, says Eva Ascarza, a... View Details

Keywords: by Kristen Senz; Service; Service

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In The Classroom - Behavioral Finance & Financial Stability

In The Classroom In The Classroom Over the past several years, BFFS project members have been actively teaching courses on topics related to financial stability and behavioral finance. There are courses tailored for Harvard undergraduates, PhD students, and View Details

01 Aug 2001
News

Richard B. Fisher (MBA '62)

In June, the School conferred its highest honors, the Distinguished Service Award and the Alumni Achievement Award, on four professors emeriti and five alumni, respectively. This is a profile of an Alumni Achievement Award honoree. When... View Details

Keywords: Richard B. Fisher; Warren A. Law; Alumni Achievement Award; Finance; Management of Companies and Enterprises; Management

21 Jun 2022
HBS Case

Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams

Salesforce, which acquired the firm in 2021. Microsoft, meanwhile, was finally able to draw users to Teams, the free business communication platform it introduced in 2017 as part of Office 365. "Can these collaborative software platforms... View Details

Keywords: by Lane Lambert; Information Technology; Technology

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Credential of Leadership, Impact, and Management in Business | HBS Online

Productivity Implementing Strategy Featured Exercises Create a customer journey map to discover complementary products and services Establish an employee journey map to find ways to improve the employee experience Develop a value map for... View Details

2022
Working Paper

Racial Diversity in Private Capital Fundraising

By: Johan Cassel, Josh Lerner and Emmanuel Yimfor

Black- and Hispanic-owned funds control a very modest share of assets in the private capital industry. We find that the sensitivity of follow-on fundraising to fund performance is greater for minority-owned groups, particularly for underperforming groups. We... View Details

Keywords: Buyouts; Capital Formation; Minorities; Venture Capital; Minority-owned Businesses; Race; Diversity; Investment Funds; Financial Services Industry

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January 2019 (Revised March 2020)
Case

Blackstone Alternative Asset Management in 2018

By: Emil Siriwardane, Luis M. Viceira and Shawn O'Brien

In early 2018, Blackstone announced that John McCormick would succeed Tom Hill as President and Chief Executive Officer of Blackstone Alternative Asset Management (BAAM), the largest fund-of-hedge funds in the world by a sizeable margin. As new CEO, McCormick must... View Details

Keywords: Asset Management; Expansion; Strategy; Decision Choices and Conditions; Financial Services Industry

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