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  • 23 Oct 2000
  • Research & Ideas

The Strategy-Focused Organization

in the industry. We often describe the nonfinancial measures on the Balanced Scorecard as leading indicators. But the measures may be not only leading; they are also sustainable. In the short run, financial results can be affected by temporary factors—the weather,... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • Web

Innovation & Innovative Capacity - Institute For Strategy And Competitiveness

with outside organizations should not be driven by input costs, taxes, subsidies or even the wage rates for scientists and engineers, as they often are. Instead, R&D investments should flow preferentially to the locations with the... View Details
  • 11 Jan 2022
  • Research & Ideas

Feeling Seen: What to Say When Your Employees Are Not OK

depicting workplace interactions. In both situations, emotions were either ignored or acknowledged. Participants consistently rated people who commented about negative emotions as more trustworthy, giving them View Details
Keywords: by Pamela Reynolds
  • 16 Jun 2021
  • HBS Case

Cruising in Crisis: How Carnival Is Riding Out the COVID-19 Storm

rebound a question of “when” rather than “if.” The future looks bright Now with an estimated $8 billion in cash on hand, Carnival seems well poised to recover—even if it takes some time before ships are sailing at regular rates again.... View Details
Keywords: by Michael Blanding; Travel
  • 06 Sep 2022
  • Research & Ideas

Does Hybrid Work Actually Work? Insights from 30,000 Emails

rated the productivity of workers on a seven-point scale from “unsatisfactory” to “excellent” in categories such as ability, cooperation, job knowledge, creativity, productivity, and quality of work. Hybrid is the right balance In all... View Details
Keywords: by Ben Rand
  • 08 Feb 2013
  • Working Paper Summaries

The Dynamic Advertising Effect of Collegiate Athletics

Keywords: by Doug J. Chung; Sports
  • 21 Jul 2010
  • Working Paper Summaries

Foreign Entry and the Mexican Banking System, 1997-2007

Keywords: by Stephen Haber & Aldo Musacchio; Banking
  • 2025
  • Working Paper

Algorithmic Assortment Curation: An Empirical Study of Buybox in Online Marketplaces

By: Santiago Gallino, Nil Karacaoglu and Antonio Moreno
Most online sales worldwide take place in marketplaces that connect sellers and buyers. The presence of numerous third-party sellers leads to a proliferation of listings for each product, making it difficult for customers to choose between the available options. Online... View Details
Keywords: Algorithms; E-commerce; Sales; Digital Marketing; Internet and the Web; Customer Satisfaction
Related
  • July 2021
  • Article

Outsourcing Tasks Online: Matching Supply and Demand on Peer-to-Peer Internet Platforms

By: Zoë Cullen and Chiara Farronato
We study the growth of online peer-to-peer markets. Using data from TaskRabbit, an expanding marketplace for domestic tasks at the time of our study, we show that growth varies considerably across cities. To disentangle the potential drivers of growth, we look... View Details
Keywords: Two-sided Market; Two-sided Platforms; Peer-to-peer Markets; Platform Strategy; Sharing Economy; Platform Growth; Internet and the Web; Digital Platforms; Strategy; Market Design; Network Effects
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  • October 2016
  • Case

Triangulate: Stay, Pivot or Exit?

By: Thomas Eisenmann, Shikhar Ghosh and Christopher Payton
Sunil Nagaraj, Triangulate's founder had spent a few years trying to launch a dating application that matched users based on their behavior on social media. Based on input from advisors, the company changed its focus from a B2B site to a B2C dating site with a unique... View Details
Keywords: Early Stage; Pivot; Two Sided Markets; Business Model; Business Exit or Shutdown; Product Launch; Venture Capital; Failure; Internet and the Web; Entrepreneurship; Information Technology; Social and Collaborative Networks; United States; North America
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  • September–October 2013
  • Article

Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services

By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing.... View Details
Keywords: Job Cuts and Outsourcing; Medical Specialties; Health Care and Treatment; Customer Focus and Relationships; Learning; Customer Satisfaction; Health Industry
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  • 2009
  • Article

India Transformed: Insights from the Firm Level 1988–2007

By: Laura Alfaro and Anusha Chari
Using firm-level data, this paper analyzes the transformation of India's economic structure following the implementation of economic reforms. The focus of the study is on publicly listed and unlisted firms from across a wide spectrum of manufacturing and services... View Details
Keywords: Financial Statements; Management Analysis, Tools, and Techniques; Transformation; Economics; Ownership; Assets; Sales; Profit; Stock Shares; Private Sector; Investment Return; Manufacturing Industry; Service Industry; India
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  • 2025
  • Working Paper

Climate Risk and the U.S. Insurance Gap: Measurement, Drivers and Implications

By: Parinitha Sastry, Tess Scharlemann, Ishita Sen and Ana-Maria Tenekedjieva
In a world with rising risk, how much are U.S. households willing to pay for homeowners insurance, and what does their demand imply for the future of insurance markets? We provide the first estimates of household willingness to pay for homeowners insurance and the... View Details
Keywords: Climate Change; Risk and Uncertainty; Insurance; Personal Finance; Consumer Behavior; Mortgages
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  • March 2022 (Revised April 2023)
  • Case

Pittsburgh: A Successful City?

By: Karen Mills, Caroline Elkins, Vikram Gandhi, Gabriella Elanbeck and Zeke Gillman
Pittsburgh, PA, was once the crown jewel of American heavy industry. During the 19th and 20th centuries, the city was an undisputed leader in steel production, boasting some of the largest companies and wealthiest individuals in the world. Its abundance of... View Details
Keywords: Economic And Social Disparities; Economic Development; Local Economic Development; Contextual Intelligence; Contextual Knowledge; Context; City Growth; City Innovation; City Leadership; Pittsburgh; Local Government; Local Stakeholders; Business And Community; Business And Community Relations; Community Engagement; Community Relations; Cross-sector Collaboration; Innovation; Innovation Economy; Innovation Clusters; Innovation Ecosystems; Shared Prosperity; Equality Of Opportunity; Equity; Inclusion; Business And Government; Business ＆ Government Relations; Business And Government Relations; Business And Society; Neighborhoods; Race And Ethnicity; Innovation ＆ Entrepreneurship; Diversity; Ethnicity; Race; Household; Income; Economic Growth; Economic Sectors; Economics; Local Range; Urban Development; Urban Scope; City; Cross-Cultural and Cross-Border Issues; Government and Politics; Government Administration; Growth and Development; History; Leadership; Goals and Objectives; Philanthropy and Charitable Giving; Society; Civil Society or Community; Culture; Human Needs; Public Opinion; Public Sector; Social Issues; Poverty; Equality and Inequality; Manufacturing Industry; Steel Industry; Education Industry; Medical Devices and Supplies Industry; Technology Industry; United States; Pittsburgh; Pennsylvania
Related
  • 20 Dec 2022
  • Op-Ed

Employee Feedback: The Key to Retention During the Great Resignation

substantially different attrition rates among competitors. Companies with healthy, high-commitment, high-performance cultures—such as Southwest Airlines, Johnson & Johnson, and Enterprise Rent-A-Car—have had comparatively less... View Details
Keywords: by Michael Beer
  • Web

Online Leadership Principles Course | HBS Online

reports to rate you on dimensions of emotional and social intelligence. 7-9 hrs Module 1 Taking Charge Appreciate how a leader’s self-perception and mindset must change to bring out the best in others and the importance of emotional... View Details
  • 26 Apr 2016
  • First Look

April 26

traditional rating and ranking system. The new process involved informal monthly meetings between managers and their reports, and it more closely tied bonuses to business performance. Would it serve to motivate employees? Could its... View Details
Keywords: Sean Silverthorne
  • 08 Mar 2022
  • Research & Ideas

Representation Matters: Building Case Studies That Empower Women Leaders

domains. Studies have found that viewing photos of famous female leaders or reading about women in their intended career field empowered women to: Give longer, better speeches that are equal in length to those of male peers. Eliminate gender gaps in performance on math... View Details
Keywords: by Colleen Ammerman and Boris Groysberg
  • 20 Dec 2016
  • First Look

December 20, 2016

Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51996 forthcoming Quarterly Journal of Economics Catering to Investors Through Security Design: Headline Rate and Complexity By: Célérier, Claire, and Boris Vallée... View Details
Keywords: Carmen Nobel
  • 30 Mar 2003
  • Research & Ideas

The Future of IT Consulting

knowledgeable about the strategic and business benefits of IT. Companies that encourage and incorporate this integrated and more sophisticated capability within their organizations will have an edge over those that have to rely on outsiders for the integrated view. The... View Details
Keywords: by Sarah Jane Johnston; Consulting