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    Roy D. Shapiro

    Roy D. Shapiro is the Philip Caldwell Professor of Business Administration at the Harvard University Graduate School of Business Administration.  He is currently the faculty co-chair of the School's Technology and Operations Management Unit... View Details

    • June 2018 (Revised April 2021)
    • Case

    Valuing Snap After the IPO Quiet Period (A)

    By: Marco Di Maggio, Benjamin C. Esty and Gregory Saldutte
    Snap, the disappearing message app, went public at $17 per share on March 2, 2017, making its two 20-something founders the youngest self-made billionaires in the country. Over the next three weeks, 14 analysts made investment recommendations on Snap: two with buy... View Details
    Keywords: Sell-side Analysts; Underwriters; Investment Banking; Social Network; Discounted Cash Flow; Cost Of Capital; Conflicts Of Interest; Corporate Governance; Advertising; Quiet Period; ＂DCF Valuation,＂; Business Startups; Digital Marketing; Initial Public Offering; Information Infrastructure; Valuation; Venture Capital; Forecasting and Prediction; Social Media; Advertising Industry; Entertainment and Recreation Industry; Web Services Industry; United States; California
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    • 2019
    • White Paper

    Impact-Weighted Financial Accounts: The Missing Piece for an Impact Economy

    By: George Serafeim, T. Robert Zochowski and Jennifer Downing
    Reimagining capitalism is an imperative. We need to create a more inclusive and sustainable form of capitalism that works for every person and the planet. Massive environmental damage, growing income and wealth disparity, stress, and depression within developed... View Details
    Keywords: Impact-Weighted Accounts; IWAI; Background; Economic Systems; Economy; Corporate Social Responsibility and Impact; Measurement and Metrics; Financial Statements
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    • Working Paper

    How Do Venture Capitalists Make Decisions?

    By: Paul A. Gompers, William Gornall, Steven N. Kaplan and Ilya A. Strebulaev
    We survey 885 institutional venture capitalists (VCs) at 681 firms to learn how they make decisions across eight areas: deal sourcing, investment selection, valuation, deal structure, post-investment value-added, exits, internal firm organization, and relationships... View Details
    Keywords: Venture Capital; Decision Choices and Conditions
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    • March 1994 (Revised April 1994)
    • Case

    Eli Lilly and Co.: The Flexible Facility Decision--1993

    By: Gary P. Pisano
    In 1993, Eli Lilly is preparing to build manufacturing capacity for three new pharmaceutical products that it expects to launch in 1996. Management wrestles with a decision of whether to add specialized manufacturing capacity or flexible capacity. This question touches... View Details
    Keywords: Debates; Cost vs Benefits; Decisions; Investment; Goals and Objectives; Product Launch; Production; Corporate Strategy; Pharmaceutical Industry
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    • October 2005 (Revised October 2008)
    • Case

    Virginia Mason Medical Center

    By: Richard M.J. Bohmer and Erika Ferlins
    In 2000, Dr. Gary Kaplan became CEO of the Virginia Mason Medical Center in Seattle, Washington. The hospital was facing significant challenges: It was losing money for the first time in its history, staff morale had plummeted, and area hospitals presented ardent... View Details
    Keywords: Health Care and Treatment; Management Analysis, Tools, and Techniques; Production; Organizational Change and Adaptation; Problems and Challenges; Quality; Competition; Seattle
    Related
    • November 2020 (Revised February 2021)
    • Case

    Integrating Beam Suntory (A)

    By: David G. Fubini, Rawi Abdelal and David Lane
    The spring 2014 acquisition of U.S. alcoholic spirits maker Beam Inc. by Japan’s Suntory Holdings vaulted Suntory from 15th to third-largest international spirits company in the world. Yet Suntory had borrowed nearly the entire $16 billion purchase price, and relied on... View Details
    Keywords: Family Business; Communication; Borrowing and Debt; Globalization; Corporate Governance; Governing and Advisory Boards; Retention; Leadership; Supply Chain; Organizational Structure; Ownership; Relationships; Conflict and Resolution; Integration; Value Creation; Food and Beverage Industry; Japan; United States; Chicago
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    • April 2016 (Revised March 2019)
    • Case

    Moleskine (A)

    By: Ryan Raffaelli, Raffaella Sadun and Kathy Qu
    Describes the founding and growth challenges facing Moleskine, an Italian-based consumer products company known for its oilcloth-covered notebooks once used by Ernest Hemingway and Vincent van Gogh. CEO Arrigo Berni and co-founder Maria Sebregondi aim to transform the... View Details
    Keywords: Creative Industries; Brand Building; Digital Innovation; Digital Services And Strategy; Process Improvement; Culture; Identity Construction; Innovation; Growth and Development Strategy; Leadership; Organizational Change and Adaptation; Organizational Culture; Innovation Strategy; Consumer Products Industry
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    • 27 Jan 2012
    • News

    Apple and Google as Creative Archetypes

    • June 2014
    • Case

    Going Social: Durex in China

    By: Mikolaj Jan Piskorski and Aaron Smith
    When Reckitt Benckiser (RB), a leading consumer goods company, first entered China, it encountered significant challenges. RB's strategy relied on selling high margin products supported by cost-effective advertising and distribution, but the highly competitive Chinese... View Details
    Keywords: Distribution; Multinational Firms and Management; Internet and the Web; Marketing Communications; Brands and Branding; Consumer Products Industry; China
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    • March 2014
    • Background Note

    Setting Price Effectively

    By: Nava Ashraf and Kristin Johnson
    Price is one of the most powerful instruments a manager can use to influence the take-up of her product, especially in a subsidized and noncompetitive market as is common for global health products. However, the question of whether and how to price has been the subject... View Details
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    • 11 AM – 12 PM EST, 13 Jan 2016
    • Webinars: Trending@HBS

    What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

    In their recently completed book by the same title, Professor Schlesinger and coauthors and fellow HBS faculty members James L. Heskett (emeritus) and W. Earl Sasser posit the following: that management has within its control the authority, and, they think, the... View Details
    • June 2017
    • Article

    Options Compensation as a Commitment Mechanism in Oligopoly Competition

    By: Jun Ishii and David Hao Zhang
    We analyze how CEO stock options compensation can be used as a commitment device in oligopolistic competition. We develop a two-stage model where shareholders choose managerial compensation to commit their managers to being aggressive in equilibrium. Our results may... View Details
    Keywords: CEO Compensation; Ceo Risk-taking; Strategic Delegation; Stock Options; Executive Compensation
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    • August 2010
    • Article

    Sell-Side School Ties

    By: Lauren H. Cohen, Christopher J. Malloy and Andrea Frazzini
    We study the impact of social networks on agents' ability to gather superior information about firms. Exploiting novel data on the educational backgrounds of sell-side equity analysts and senior officers of firms, we test the hypothesis that analysts' school ties to... View Details
    Keywords: Investment Return; Investment Portfolio; Corporate Disclosure; Governing Rules, Regulations, and Reforms; Knowledge Acquisition; Social and Collaborative Networks
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    • Teaching Interest

    MBA Required Curriculum Leadership and Organizational Behavior (LEAD)

    By: Rakesh Khurana

    This course focuses on how managers become effective leaders by addressing the human side of enterprise.

    The first modules examine teams, individuals, and networks in the context of:

    • 23 Oct 2000
    • Research & Ideas

    The Strategy-Focused Organization

    illustrate how major organizations have used the Scorecard to create an entirely new performance management framework that puts strategy at the center of a company's key management processes and systems.... View Details
    Keywords: by Robert S. Kaplan & David P. Norton
    • December 2015 (Revised January 2016)
    • Case

    Woolf Farming and the California Water Crisis

    By: Forest Reinhardt, David Bell, Natalie Kindred, Mary Shelman and Laura Winig
    This case highlights the tough choices, competing interests, and decision-making mechanisms involved in California's management of its severe drought, entering its fifth year in 2015. Stuart Woolf, CEO of Woolf Farming, a grower and processor of almonds, tomatoes, and... View Details
    Keywords: Plant-Based Agribusiness; Natural Disasters; Climate Change; Resource Allocation; Environmental Sustainability; Government and Politics; Economics; Weather; Agriculture and Agribusiness Industry; California
    Related
    • July 2021 (Revised February 2022)
    • Case

    Mary Kay Inc.: Enriching Women's Lives while Embracing Change

    By: Elie Ofek, K. Shelette Stewart and Julia Kelley
    In December 2020, Mary Kay Inc. Chief Marketing Officer Sheryl Adkins-Green considered several strategic dilemmas. Founded in 1963 by Mary Kay Ash, Mary Kay was a direct sales company whose Independent Beauty Consultants purchased its beauty and cosmetics products at... View Details
    Keywords: Advertising Campaigns; Demographics; Marketing; Brands and Branding; Marketing Channels; Marketing Communications; Marketing Strategy; Product Marketing; Product Positioning; Social Marketing; Salesforce Management; Organizations; Mission and Purpose; Organizational Change and Adaptation; Innovation and Invention; Innovation Strategy; Competition; Competitive Strategy; Competitive Advantage; Beauty and Cosmetics Industry; North and Central America; United States; Europe; Asia; Texas
    Related
    • January 1996 (Revised February 1997)
    • Case

    Exploring Brand-Person Relationships: Three Life Histories

    The idea that "relationships" exist between consumers and products has implicitly occupied a central place in brand marketing thought and practice. Now as relational (one-on-one) marketing is said to be replacing transactional (mass) marketing as the dominant paradigm... View Details
    Keywords: Consumer Behavior; Relationships; Brands and Branding
    Related
    • Research Summary

    Overview

    By: Isamar Troncoso
    Professor Troncoso's research explores problems related to digital marketplaces and AI applications in marketing, and combines toolkits from econometrics, causal inference, and machine learning. She has studied how different platform design choices can lead to... View Details