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Show Results For
- All HBS Web
(2,340)
- People (7)
- News (235)
- Research (1,911)
- Events (1)
- Multimedia (5)
- Faculty Publications (1,547)
- August 2009
- Article
Mental Accounting and Small Windfalls: Evidence from an Online Grocer
By: John Beshears and Katherine L. Milkman
We study the effect of small windfalls on consumer spending decisions by comparing the purchases online grocery customers make when redeeming $10-off coupons with the purchases they make without coupons. Controlling for customer fixed effects and other variables, we... View Details
Keywords: Mental Accounting; Windfalls; Marginal Propensity To Consume; Coupons; Marketing Communications; Consumer Behavior; Accounting; Cognition and Thinking; Retail Industry
Beshears, John, and Katherine L. Milkman. "Mental Accounting and Small Windfalls: Evidence from an Online Grocer." Journal of Economic Behavior & Organization 71, no. 2 (August 2009): 384–394.
- April 2013
- Teaching Plan
Marks and Spencer: Plan A (TP)
By: David Bell and Michael Norris
Teaching Note for 509029. View Details
Keywords: Marketing; Corporate Social Responsibility and Impact; Strategic Planning; Environmental Sustainability; Competitive Advantage; Retail Industry
Bell, David, and Michael Norris. "Marks and Spencer: Plan A (TP)." Harvard Business School Teaching Plan 513-029, April 2013.
- October 2012
- Case
Ribbons an' Bows, Inc.
By: David F. Hawkins
The basic concepts of accounting are explored while students prepare the financial statements for a retailer's first three months of business. View Details
- 2008
- Working Paper
Performance and Control across Multiple Markets
By: Tatiana Sandino, Dennis Campbell and Shelby Yu
Chain organizations typically operate units across different types of markets, with significantly diverging customer bases. Such market-type dispersion potentially influences performance through two channels: it makes performance a noisier indicator of store manager... View Details
Keywords: Governance Controls; Organizational Design; Markets; Franchise Ownership; Performance; Retail Industry
Sandino, Tatiana, Dennis Campbell, and Shelby Yu. "Performance and Control across Multiple Markets." American Accounting Association Financial Accounting and Reporting Section Paper, January 2008.
- September 2011 (Revised September 2015)
- Case
Hassina Sherjan
By: Robert G. Eccles, George Serafeim and Pippa Eccles
Hassina Sherjan was born in Afghanistan but grew up and was educated in the United States. A trip to Afghanistan when she was an adult inspired her to move back to her home country with two missions. The first was to educate young women through a non-profit... View Details
Keywords: Environmental Accounting; Non-Governmental Organizations; Nonprofit Organizations; Corporate Social Responsibility and Impact; Social Entrepreneurship; Leadership; Innovation Leadership; Development Economics; Growth and Development; Problems and Challenges; Retail Industry; Afghanistan; United States
Eccles, Robert G., George Serafeim, and Pippa Eccles. "Hassina Sherjan." Harvard Business School Case 112-029, September 2011. (Revised September 2015.)
- April 2010
- Supplement
Bill Nichol Negotiates with Walmart: Hard Bargains over Soft Goods (B)
By: James K. Sebenius and Ellen Knebel
This case describes the multi-prong negotiating approach that Bill Nichol, Kentucky Derby Hosiery Co. CEO, took to deal with an ultimatum from his largest customer, as well as the outcome of this process. It concludes with a number of Nichol's observations about... View Details
Keywords: Customers; Management Practices and Processes; Negotiation Deal; Outcome or Result; Business and Stakeholder Relations; Retail Industry
Sebenius, James K., and Ellen Knebel. "Bill Nichol Negotiates with Walmart: Hard Bargains over Soft Goods (B)." Harvard Business School Supplement 910-044, April 2010.
- April 2009 (Revised March 2013)
- Case
Lawson: Becoming the Community Store of 9,000 Japanese Communities
By: Linda A. Hill, Francisco de Asis Martinez-Jerez, Masako Egawa, Emily Stecker and Mayuka Yamazaki
Hill, Linda A., Francisco de Asis Martinez-Jerez, Masako Egawa, Emily Stecker, and Mayuka Yamazaki. "Lawson: Becoming the Community Store of 9,000 Japanese Communities." Harvard Business School Case 409-112, April 2009. (Revised March 2013.)
- October 2008 (Revised May 2009)
- Supplement
Kmart and ESL Investments (B): The Sears Merger
By: Stuart C. Gilson and Sarah Abbott
Supplement to 209-044 View Details
Gilson, Stuart C., and Sarah Abbott. "Kmart and ESL Investments (B): The Sears Merger." Harvard Business School Supplement 209-045, October 2008. (Revised May 2009.)
- April 2008
- Teaching Note
The Rise of Kmart Corporation 1962-1987 (TN)
By: John R. Wells
Teaching Note for [706403]. View Details
- March 2008 (Revised March 2009)
- Case
The Home Depot, Inc.
For its first 20 years, Home Depot was known for its entrepreneurial spirit and focus on customer service. Merchandising, purchasing, and store operations were all decentralized. When the company hit $45 billion in sales, many believed that a more disciplined approach... View Details
Keywords: Customer Focus and Relationships; Profit; Leading Change; Six Sigma; Service Operations; Business Processes; Organizational Change and Adaptation; Organizational Culture; Retail Industry
Ton, Zeynep, and Catherine Ross. "The Home Depot, Inc." Harvard Business School Case 608-093, March 2008. (Revised March 2009.)
- June 2007 (Revised April 2009)
- Supplement
Dollar General (B)
By: Willy C. Shih and Rebecca McKillican
Keywords: Retail Industry
Shih, Willy C., and Rebecca McKillican. "Dollar General (B)." Harvard Business School Supplement 607-156, June 2007. (Revised April 2009.)
- March 2007
- Case
JCPenney: An Historical Shift toward Centralization
By: Rajiv Lal and Laura Winig
In September 2006, Michael Taxter knew that JCPenney Company, the nation's 3rd largest department store retailer, with $18 billion in sales and more than 1,000 department stores throughout the United States, had survived the greatest challenge of its 100-year history. View Details
- August 2006 (Revised May 2007)
- Supplement
Management Levels at Staples (B): General Manager
By: David A. Garvin and Lynne Levesque
Garvin, David A., and Lynne Levesque. "Management Levels at Staples (B): General Manager." Harvard Business School Supplement 307-038, August 2006. (Revised May 2007.)
- July 2005 (Revised April 2008)
- Case
The Rise of Kmart Corporation 1962-1987
By: John R. Wells and Travis Haglock
Tracks the development of the Kmart discount store chain from its inception in 1961 to its peak in 1990 and examines the contribution of each Kmart chief executive to the chain's success. In, parallel, compares the performance of Wal-Mart over the same period along a... View Details
Keywords: History; Strategic Planning; Leadership; Competitive Strategy; Performance Evaluation; Retail Industry; United States
Wells, John R., and Travis Haglock. "The Rise of Kmart Corporation 1962-1987." Harvard Business School Case 706-403, July 2005. (Revised April 2008.)
- March 2005
- Supplement
Best Buy Co., Inc. (A): An Innovator's Journey
Keywords: Retail Industry
Leonard, Dorothy A. "Best Buy Co., Inc. (A): An Innovator's Journey." Harvard Business School Video Supplement 605-703, March 2005.
- January 2005 (Revised September 2018)
- Exercise
RetailSoft: Role for Cam Archer
By: Kathleen McGinn, Hannah Riley Bowles and Dina Witter
Presents a three-way version of the RetailMax simulation requiring students to enact an internal salary negotiation, taking on the roles of Cam Archer, a star employee, and Regan Kessel, a VP trying to attract the MBA into his department. However, RetailSoft introduces... View Details
Keywords: Negotiation; Compensation and Benefits; Management Practices and Processes; Retail Industry
McGinn, Kathleen, Hannah Riley Bowles, and Dina Witter. "RetailSoft: Role for Cam Archer." Harvard Business School Exercise 905-004, January 2005. (Revised September 2018.)
- January 2005
- Teaching Note
Wal-Mart 2005 (TN)
By: David B. Yoffie
Teaching Note to (9-705-460). View Details
Keywords: Retail Industry
- January 2005 (Revised April 2005)
- Case
Wal-Mart, 2005
By: David B. Yoffie and Barbara Mack
Wal-Mart has been expanding, both domestically and internationally. Covers recent developments at Wal-Mart, including new stores, new store formats, and international expansion. View Details
Keywords: Globalized Firms and Management; Competition; Expansion; Innovation and Invention; Retail Industry; United States
Yoffie, David B., and Barbara Mack. "Wal-Mart, 2005." Harvard Business School Case 705-460, January 2005. (Revised April 2005.)
- November 2004 (Revised June 2005)
- Supplement
Mall of America (B)
By: Lynn S. Paine and Christopher Bruner
Supplements the (A) case. View Details
Keywords: Retail Industry
Paine, Lynn S., and Christopher Bruner. "Mall of America (B)." Harvard Business School Supplement 305-069, November 2004. (Revised June 2005.)
- April 2008
- Journal Article
Inventory Record Inaccuracy: An Empirical Analysis
By: Nicole DeHoratius and Ananth Raman
This study explores the systematic variation in inventory record inaccuracy (IRI) observed both within and across stores. Traditional inventory models, with a few exceptions, do not account for the existence of IRI and those that do treat record inaccuracy as random.... View Details
DeHoratius, Nicole, and Ananth Raman. "Inventory Record Inaccuracy: An Empirical Analysis." Management Science 54, no. 4 (April 2008).