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- All HBS Web
(2,422)
- People (2)
- News (353)
- Research (1,678)
- Events (6)
- Multimedia (3)
- Faculty Publications (876)
- 30 Oct 2005
- Research & Ideas
Tuning Jobs to Fit Your Company
in trying to improve the measured dimensions of performance and so has a narrow span of accountability. By contrast, a manager responsible for market share or business profit can make many trade-offs and... View Details
Keywords: by Robert Simons
- 22 Aug 2011
- Research & Ideas
Getting to Eureka!: How Companies Can Promote Creativity
wins were more frequently associated with the positive emotions and intrinsic motivation that in turn generated the creativity needed to develop innovative approaches to problems. That doesn't mean that managers don't have some control... View Details
Keywords: by Michael Blanding
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
examine the most up-to-date best practices and explain how companies can put a smile on customers’ faces and keep them coming back for more. In a recent interview, they explained some of their findings. Aisner: Why is it so important to look closely at leadership and... View Details
- October 2007 (Revised July 2016)
- Teaching Note
Gordon Bethune at Continental Airlines
By: Anthony J. Mayo
A $385 million loss for the final months of fiscal year 1994 signaled Continental might go bankrupt. Could new CEO Gordon Bethune turn Continental around? Continental was in dire straits because the deregulation of the commercial airline industry in 1978 ushered in a... View Details
- 01 Oct 2002
- News
Books
The Heart of Change by John P. Kotter and Dan S. Cohen Searching for a Corporate Savior by Rakesh Khurana Making Markets: How Firms Can Design and Profit from Online Auctions and Exchanges by Ajit Kambil and Eric Van Heck Leading Terms:... View Details
- 01 Sep 2008
- News
Faculty Books
Service Profit Chain to Work for Unbeatable Competitive Advantage by James L. Heskett, W. Earl Sasser, and Joe Wheeler (Harvard Business Press) The authors extend their earlier idea of a service-profit chain improving performance to... View Details
- 03 Aug 2016
- What Do You Think?
How Can We Hold the “Leadership Industry” Accountable?
profit for shareholders and directors. Pfeffer is also tired of seeing so-called leadership development services offered in a sanitized vacuum by a “leadership industry” under “brands” such as authentic leadership and servant leadership,... View Details
- 07 Feb 2018
- News
Helping Startups Give Back
Foundation of Canada, notes, “They rarely have the cash or the time.” Four years ago, Goldstein helped launch the Upside Foundation to provide a platform for early-stage and high-growth companies to pledge a percentage of profits from... View Details
- Profile
John Smith-Ricco
offered him an unusual amount of responsibility for profit and loss. Over his four-year tenure there, John helped manage familiar brands such as PopSecret popcorn, Fruit by the Foot, Fruit Roll-Ups, and... View Details
- 28 Sep 2015
- Research & Ideas
Six Lessons from Mobile Money Ventures in Developing Countries
In many emerging economies, the need to give people in poverty better access to financial services seems obvious. The mobile phone is a perfect vehicle, given their widespread adoption, even among the financially less well off. Designing a View Details
- 03 Mar 2014
- HBS Case
Decommoditizing the Canned Tomato
the mid-1990s had slowed. Most of the management team were from the same area, were around the same age, and had been hired around the same time. Polpa, still a favorite among foodservice companies, was processed on antiquated equipment.... View Details
- 24 Sep 2014
- Op-Ed
The ABCs of Addressing Climate Change (From a Business Perspective)
zone. It's how financial managers cover the possibility of unlikely but high impact events. Why would asset owners—never mind groups of citizens—not want to use a probability-based approach to resilience of physical portfolios in the face... View Details
- 08 Jun 2010
- First Look
First Look: June 8
Retailing, supply chain experts Marshall Fisher and Ananth Raman explain how to use analytics to better manage your inventory for faster turns, fewer discounted offerings, and fatter profit margins.... View Details
Keywords: Martha Lagace
- 01 Dec 2006
- News
Not a Regular Joe
Wilson was a principled and driven executive who transformed a small company called Haloid in Rochester, New York, into one that became synonymous with photocopying. Ellis, former managing partner of Greenwich Associates, offers a... View Details
- 05 Mar 2024
- Blog Post
IFC India: Our Godrej Site Visit
2% of their net profits every year on CSR initiatives within certain categories (2). We were impressed by this mandate and the corresponding magnitude requirement, particularly in a context with such wide inequality between the top and... View Details
- Web
Scaling Technology Ventures - Course Catalog
Students will learn how leadership teams address the challenges and opportunities ventures face after achieving product-market fit – and how to activate and manage exponential growth. The course reflects the recent shift in market... View Details
- August 2023 (Revised March 2024)
- Case
Arla Foods: Data-Driven Decarbonization (A)
By: Michael Parzen, Michael W. Toffel, Susan Pinckney and Amram Migdal
The case describes Arla’s history, in particular its climate change mitigation efforts, and how it implemented a price incentive system to motivate individual farms to implement scope 1 greenhouse gas emissions mitigation measures and receive a higher milk price. The... View Details
Keywords: Dairy Industry; Business Earnings; Agribusiness; Animal-Based Agribusiness; Acquisition; Mergers and Acquisitions; Decision Making; Decisions; Voting; Environmental Management; Climate Change; Environmental Regulation; Environmental Sustainability; Green Technology; Pollution; Moral Sensibility; Values and Beliefs; Financial Strategy; Price; Profit; Revenue; Food; Geopolitical Units; Global Strategy; Ownership Type; Cooperative Ownership; Performance Efficiency; Performance Evaluation; Problems and Challenges; Natural Environment; Science-Based Business; Business Strategy; Commercialization; Cooperation; Corporate Strategy; Food and Beverage Industry; Agriculture and Agribusiness Industry; Europe; United Kingdom; European Union; Germany; Denmark; Sweden; Luxembourg; Belgium
Parzen, Michael, Michael W. Toffel, Susan Pinckney, and Amram Migdal. "Arla Foods: Data-Driven Decarbonization (A)." Harvard Business School Case 624-003, August 2023. (Revised March 2024.)
- 01 Mar 2017
- News
Students Forecast Climate Change’s Impact
MORE Watch three students discuss their approach to the climate change challenge MORE Watch three students discuss their approach to the climate change challenge Professors Mike Toffel and Marco Iansiti presented the more than 900 RC students in their Technology &... View Details
Keywords: Dan Morrell
- 16 Jul 2020
- News
Accounting for Real Change
independent auditors. The COVID pandemic has revealed a similar problem, Cohen writes. “This time, it is the measurement of companies’ social and environmental impacts that must be made transparent.” One-third of the world’s professionally View Details
- 01 Dec 1999
- News
EMC's Ruettgers Finds Gold in Data Storage
eleven-year tenure at the Hopkinton, Massachusetts-based firm, Ruettgers, who became CEO in 1992, has guided EMC to the top of its market. With $1 billion in profits expected this year (compared with $30 million the year Ruettgers became... View Details