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  • 07 Nov 2017
  • First Look

New Research and Ideas: November 7, 2017

adding new settings to explore established core debates. The discipline of business history evolved around the corporate strategies and structures of developed economies. The growing literature on the... View Details
Keywords: Carmen Nobel
  • 9 AM – 9 AM EDT, 09 Oct 2018

HBX Business Analytics

Develop a data mindset and the analytical skills to interpret and communicate data. This course will demystify data analysis and equip you with concrete skills to apply in your work or further studies. Program Dates: October 9, 2018 - December 6, 2018 View Details
  • January 2024 (Revised February 2024)
  • Exercise

Travelogo: Understanding Customer Journeys

By: Eva Ascarza, Nicolas Padilla and Oded Netzer
In late May 2023, Sarah Merino, the newly appointed manager of the Customer Insights group at Travelogo—an online travel booking platform—initiates a comprehensive analysis of clickstream data to understand the varied behaviors and needs of their users. In preparation... View Details
Keywords: Customer Relationship Management; Analysis; Analytics and Data Science; Marketing Strategy; Segmentation; Consumer Behavior; Travel Industry; United States
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  • 9 AM – 10 AM EDT, 16 Oct 2019
  • HBS Online

HBS Online Business Analytics

Develop a data mindset and the analytical skills to interpret and communicate data. This course will demystify data analysis and equip you with concrete skills to apply in your work or further studies. Program Dates: October 16, 2019 - December 11, 2019 View Details
  • 9 AM – 10 AM EDT, 07 Aug 2019
  • HBS Online

HBS Online Business Analytics

Develop a data mindset and the analytical skills to interpret and communicate data. This course will demystify data analysis and equip you with concrete skills to apply in your work or further studies. Program Dates: August 7, 2019 - October 2, 2019 View Details
  • 9 AM – 10 AM EST, 09 Jan 2019
  • HBS Online

HBS Online Business Analytics

Develop a data mindset and the analytical skills to interpret and communicate data. This course will demystify data analysis and equip you with concrete skills to apply in your work or further studies. Program Dates: January 9, 2019 - March 6, 2019 View Details

    Amit Goldenberg

    Amit Goldenberg is an assistant professor in the Negotiation Organization & Markets unit, an affiliate with Harvard’s View Details

    • 14 Nov 2017
    • First Look

    New Research and Ideas: November 14, 2017

    between the real and digital worlds prevents us from fully exploiting the volumes of information now available to us. Augmented reality (AR), a set of technologies that superimposes digital View Details
    Keywords: Carmen Nobel
    • 07 Aug 2000
    • Research & Ideas

    Rocket Science Retailing

    forecasting; supply chain speed; inventory planning; and gathering accurate, available data. The following excerpt from their report in the Harvard Business Review shows how some of these companies are making the most of the View Details
    Keywords: by Marshall L. Fisher, Ananth Raman & Anna Sheen McClelland; Retail
    • 11 Sep 2018
    • First Look

    New Research and Ideas, September 11, 2018

    the pass-through of both gas prices and nominal exchange rate fluctuations. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54935 forthcoming Consumption, Markets & Culture Big Data By:... View Details
    Keywords: Dina Gerdeman
    • Fast Answer

    Company demographics by size and state

    Where can I find statistics on US businesses by size and state? The Small Business Administration's Office of Advocacy Data on Small Businesses curates a... View Details
    • 11 Dec 2013
    • HBS Seminar

    John Deighton, Harvard Business School

    • 21 Nov 2013
    • News

    Case Study: BlackBerry and Thorsten Heins

    like push email with its BlackBerry Enterprise Server. This gave them a first-mover advantage, but as technology improved and data capabilities on wireless voice networks evolved rapidly View Details
    Keywords: Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises
    • December 2015
    • Article

    On Wealth and the Diversity of Friendships: High Social Class People around the World Have Fewer International Friends

    By: Maurice H. Yearwood, Amy Cuddy, Nishtha Lambaa, Wu Youyoua, Ilmo van der Lowe, Paul K. Piff, Charles Gronin, Pete Fleming, Emiliana Simon-Thomas, Dacher Keltner and Aleksandr Spectre
    Having international social ties carries many potential advantages, including access to novel ideas and greater commercial opportunities. Yet little is known about who forms more international friendships. Here, we propose social class plays a key role in determining... View Details
    Keywords: Friendships; Social Class; Internationalism; Wealth; Relationships; Globalization
    Related
    • 15 May 2018
    • First Look

    New Research and Ideas, May 15, 2018

    purchasing power parities (PPPs) with a closely matched set of goods and identical methodologies in a variety of developed and developing countries. Our results are close to... View Details
    Keywords: Dina Gerdeman
    • 21 Aug 2018
    • First Look

    New Research and Ideas, August 21, 2018

    underlying reasons for their limited success. Our analysis of American Hospital Association (AHA) data on hospital-based ACOs found that many organizations do not have the capability to track and share... View Details
    Keywords: Dina Gerdeman
    • 9 AM – 10 AM EDT, 20 Mar 2019
    • HBS Online

    HBS Online Business Analytics

    Develop a data mindset and the analytical skills to interpret and communicate data. This course will demystify data analysis and equip you with concrete skills to apply in your work or further studies. Program Dates: March 20, 2019 - May 15, 2019 View Details
    • 10 Jul 2018
    • First Look

    New Research and Ideas, July 10, 2018

    homogeneous product space. The data set has the unique feature of containing sales records from outlet stores wherein a subset of products have verifiably fictitious list prices View Details
    Keywords: Dina Gerdeman
    • January – February 2008
    • Article

    Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance

    By: Zeynep Ton and Robert S. Huckman
    We examine the impact of employee turnover on operating performance in settings that require high levels of knowledge exploitation. Using 48 months of turnover data from U.S. stores of a major retail chain, we find that, on average, employee turnover is associated with... View Details
    Keywords: Customer Focus and Relationships; Governance Compliance; Retention; Standards; Service Operations; Business Processes; Retail Industry; United States
    Related
    • 03 May 2023
    • Research & Ideas

    Why Confronting Racism in AI 'Creates a Better Future for All of Us'

    pretty bad. The present is better than 100 years ago and much better than 200 years ago. Today, the tech world is building AI systems and making decisions that will use human inferences View Details
    Keywords: by Barbara DeLollis