Publications

February 1980 (Revised June 1984)
Case

Quaker Steel and Alloy Corp.

By: John J. Gabarro

Lower middle-level manager is faced with the need to bring about a change in the call patterns of the sales force selling her product. Based on an earlier case by P.R. Lawrence. View Details

Keywords: Change; Managerial Roles; Organizational Culture; Salesforce Management; Steel Industry

01 Jun 2003
News

Books

to make “transforming commitments” — managerial actions like exiting a legacy business, publicly committing to a new goal, or firing a powerful executive who defends the status quo. Such actions break the organization from the past and... View Details

Keywords: Deborah Blagg; Laura Singleton; Donald; Sull; Henry; Chesbrough; Rob; Austin; Leslie; Perlow; Publishing Industries (except Internet); Information

26 Nov 2019
News

Collective Genius: Leading Innovation and Digital Transformation

emerging technologies to innovate and create differentiated customer experiences, people in organizations have to work differently, Hill says. Corporations are finding that digital transformation often demands View Details

25 Mar 2016
News

Putting Faith in a Good Education

focus and confidence to start Edify. Funded largely on donations, the organization provides the funds to help build simple cement-block classrooms with a $10,000 loan and serve students such as 14-year-old Delphine, who lives in Ghana,... View Details

Keywords: Jill Radsken; Educational Support Services; Educational Services

16 Nov 2017
News

The Business of Social Justice

A born adventurer with a passion for social justice, Heidi Brooks (MBA 2003) uses her business savvy to effect social change. Since 2014 Brooks has served as chief operating officer of the Schott Foundation for Public Education, a nonprofit View Details

Keywords: Jennifer Myers

January–February 2018
Article

More than a Paycheck: How to Create Good Blue-Collar Jobs in the Knowledge Economy

By: Dennis Campbell, John Case and Bill Fotsch

Fifty years ago a good blue-collar job was with a large manufacturer such as General Motors or Goodyear. Often unionized, it paid well, offered benefits, and was secure. But manufacturing employment has steadily declined, from about 25% of the U.S. labor force in 1970... View Details

Keywords: Jobs and Positions; Employee Ownership; Profit Sharing; Organizational Culture

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December 1995 (Revised October 1996)
Case

Maureen Frye at Quaker Steel and Alloy Corporation

By: John J. Gabarro

Maureen Frye, assistant product manager at Quaker Steel and Alloy Corp., is asked to implement an action plan for changing the call pattern of the salesforce. Currently the salesforce is spending too much time on small accounts. Earlier Frye attempted to change their... View Details

Keywords: Management Teams; Managerial Roles; Organizational Culture; Planning; Salesforce Management; Strategy; Steel Industry

01 Mar 2004
News

HBS Alumni Association Board of Directors

to People Student Ambassador Program. Activities will introduce alumni children to Chinese culture and provide a glimpse of daily life in Shang-hai. This program will run parallel to the conference. The Clubs and Associations Committee,... View Details

Keywords: Ted Fischer; Colleges, Universities, and Professional Schools; Educational Services

March 2004 (Revised May 2004)
Case

Jack Smith (C): Becoming a Toyota Manager (II)

Jack Smith had a stellar career at Chrysler managing major design teams and manufacturing plants before deciding to join industry leader and benchmark Toyota. It is his first day on the job; what will his orientation entail? Cursory walkthroughs and introductions... View Details

Keywords: Transition; Organizational Structure; Organizational Culture; Personal Development and Career; Manufacturing Industry; Auto Industry

March 2004 (Revised May 2004)
Case

Jack Smith (B): Becoming a Toyota Manager (I)

Jack Smith had a stellar career at Chrysler managing major design teams and manufacturing plants before deciding to join industry leader and benchmark Toyota. It is his first day on the job; what will his orientation entail? Cursory walkthroughs and introductions... View Details

Keywords: Transition; Organizational Structure; Organizational Culture; Personal Development and Career; Manufacturing Industry; Auto Industry

March 2004 (Revised May 2004)
Case

Jack Smith (A): Career Launch at Toyota

Jack Smith had a stellar career at Chrysler managing major design teams and manufacturing plants before deciding to join industry leader and benchmark Toyota. It is his first day on the job; what will his orientation entail? Cursory walkthroughs and introductions... View Details

Keywords: Transition; Organizational Structure; Organizational Culture; Personal Development and Career; Manufacturing Industry; Auto Industry

29 May 2014
Research & Ideas

Research Symposium 2014

intrusive, and negative." That wariness is costly, because feedback from the front lines is often vital to improving business practices and safety measures. With that in mind, Edmondson discussed how to foster a workplace culture of open... View Details

Keywords: by Carmen Nobel; Accounting; Health

01 Jun 2002
News

New Fellowship Program Encourages Young MBAs to Work for Nonprofits

cochair of ISE and an expert on nonprofit organizations, “The carryover effects of a program like this are fantastic. The fellows will bring a culture of change to nonprofit organizations that can be... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

04 Feb 2020
News

In Harmony

life plan), and CEO of the AT&T Performing Arts Center in Dallas. Today Weinstein is the president and CEO of the Brevard Music Center, an institute and summer festival for young musicians in Brevard, North Carolina. It’s here that Weinstein oversees the View Details

Keywords: Maureen Harmon

November 2008 (Revised February 2010)
Case

Rebranding at Oliver Wyman Group

By: Robert G. Eccles and Kaitlyn Simpson

Keywords: History; Integration; Organizational Change and Adaptation; Marketing Strategy; Service Operations; Organizational Structure; Organizational Culture; Brands and Branding; Consulting Industry

February 2010 (Revised December 2010)
Case

Google Inc. (Abridged)

By: Benjamin Edelman and Thomas R. Eisenmann

Describes Google's history, business model, governance structure, corporate culture, and processes for managing innovation. Reviews Google's recent strategic initiatives and the threats it poses to Yahoo, Microsoft, and others. Asks what Google should do next. One... View Details

Keywords: Business Model; Corporate Entrepreneurship; Corporate Governance; Organizational Culture; Organizational Structure; Competitive Strategy; Search Technology; Web Services Industry