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Show Results For
- All HBS Web
(12,413)
- People (21)
- News (3,897)
- Research (7,201)
- Events (76)
- Multimedia (65)
- Faculty Publications (5,904)
- 2001
- Other Unpublished Work
Linking Operations and Finance in Retailing
By: A. Raman, Vishal Gaur and Marshall Fisher
- Web
Managing Service Operations - Course Catalog
HBS Course Catalog Managing Service Operations Course Number 2120 Professor Ryan Buell Senior Lecturer Robert Markey Fall; Q1Q2; 3.0 credits 28 Sessions Paper/Project Service is the business of people helping people, and people are born... View Details
- August 1992 (Revised February 1995)
- Case
Otis Pacific Asia Operations (B): Regionalization
Describes Otis's effort to build a regional organization linking its previously autonomous opportunities across the Pacific Asia region. Describes changes being made in several key functions, including manufacturing, marketing, engineering, and finance. Presents major... View Details
Keywords: Engineering; Finance; Marketing Strategy; Production; Opportunities; Competition; Integration
Yoshino, Michael Y. "Otis Pacific Asia Operations (B): Regionalization." Harvard Business School Case 393-010, August 1992. (Revised February 1995.)
- Teaching Interest
Harvard Business Analytics Program: Operations and Supply Chain Management
By: Dennis Campbell
Digital technologies and data analytics are radically changing the operating model of an organization and how it connects to its broader supply chain and ecosystem. This course emphasizes managing product availability, especially in a context of rapid product... View Details
- February 2020
- Module Note
Transforming Customer Engagement in Service Operations
By: Ryan W. Buell
Buell, Ryan W. "Transforming Customer Engagement in Service Operations." Harvard Business School Module Note 620-089, February 2020.
- December 1981 (Revised November 1984)
- Case
Benco, Inc. (C): Marketing Operations Audit
Bonoma, Thomas V. "Benco, Inc. (C): Marketing Operations Audit." Harvard Business School Case 582-084, December 1981. (Revised November 1984.)
- 22 May 2025
- HBS Conference
Experimentation and Evaluation in Operations Workshop
- 1982
- Casebook
Cases in Operations Management: Analysis and Action
By: W. Earl Sasser, Kim B. Clark, David A. Garvin, Margaret B.W. Graham, Ramchandran Jaikumar and David H. Maister
Sasser, W. Earl, Kim B. Clark, David A. Garvin, Margaret B.W. Graham, Ramchandran Jaikumar, and David H. Maister. Cases in Operations Management: Analysis and Action. Richard D. Irwin, 1982.
- Web
General Management & Operations Club | MBA
General Management & Operations Club The General Management and Operations Club is committed to expanding career opportunities for HBS students in General Management, Leadership Development (rotational... View Details
- August 1998
- Article
New International Accounting Standard: Discontinuing Operations
By: David F. Hawkins
Hawkins, David F. "New International Accounting Standard: Discontinuing Operations." Accounting Bulletin, no. 68 (August 1998).
- March 2006
- Article
The Demand for Tax Haven Operations
By: Mihir A. Desai, C. Fritz Foley and James R. Hines Jr.
Keywords: Taxation
Desai, Mihir A., C. Fritz Foley, and James R. Hines Jr. "The Demand for Tax Haven Operations." Journal of Public Economics 90, no. 3 (March 2006): 513–531.
- September 2009
- Article
Are You Having Trouble Keeping Your Operations Focused?
As a business broadens over time, it can lose the operational edge that led to its original success. Core strengths atrophy, efficiency or quality suffers, and sharper rivals close in to take advantage of the loss of focus. In his classic article "The Focused Factory"... View Details
Keywords: Business Units; Business Growth and Maturation; Goals and Objectives; Resource Allocation; Operations; Performance Efficiency
Huckman, Robert S. "Are You Having Trouble Keeping Your Operations Focused?" Harvard Business Review 87, no. 9 (September 2009): 90–95.
- March 1974 (Revised June 1995)
- Case
First National City Bank Operating Group (B)
By: Jay W. Lorsch
Growth in demands on the bank's "back office" required a totally new approach to management. New stress on systems orientation, objectives, measurement, process design and control has resulted in lower costs, fewer people, and higher quality. Also resulted in fear,... View Details
Keywords: Change Management; Transition; Banks and Banking; Management Practices and Processes; Managerial Roles; Production; Outcome or Result; Banking Industry
Lorsch, Jay W. "First National City Bank Operating Group (B)." Harvard Business School Case 474-166, March 1974. (Revised June 1995.)
- 7 Jul 2010
- Conference Presentation
Research Perspectives on Operational Auditing and Certification
Toffel, Michael W. "Research Perspectives on Operational Auditing and Certification." Independent Association of Accredited Registrars, Milwaukee, July 7, 2010.
- January 1975 (Revised February 1983)
- Supplement
First National City Bank Operating Group (B1)
By: Jay W. Lorsch
Supplements the (B) case. View Details
Keywords: Banking Industry
Lorsch, Jay W. "First National City Bank Operating Group (B1)." Harvard Business School Supplement 475-062, January 1975. (Revised February 1983.)
- 09 May 2013
- HBS Seminar
Pian Shu, HBS (Technology and Operations Management)
- 04 Apr 2013
- HBS Seminar