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  • October 1989
  • Case

Federal Express: The Money Back Guarantee (A)

Discusses a large overnight express company, which guarantees its service, and which has created a major headache for one of its customers. The problem exposes deficiencies in its service and in the guarantee it has advertised heavily. A formal complaint is made to the... View Details
Keywords: Service Delivery; Crisis Management; Service Industry; Service Industry
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Hart, Christopher. "Federal Express: The Money Back Guarantee (A)." Harvard Business School Case 690-004, October 1989.
  • August 1996 (Revised December 1999)
  • Case

J Boats, Inc.

By: Robert L. Simons
During the 20-year evolution of a family-owned, entrepreneurial sailboat company, two founders leverage their design and marketing skills to build one of the most recognized brands in the recreational boating industry. The founder then considers management succession... View Details
Keywords: Corporate Entrepreneurship; Family Business; Risk Management; Financial Management; Leveraged Buyouts; Brands and Branding; Competitive Strategy; Capital Markets; Valuation; Shipping Industry; Shipping Industry
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Simons, Robert L. "J Boats, Inc." Harvard Business School Case 197-015, August 1996. (Revised December 1999.)
  • October 2008 (Revised February 2009)
  • Case

Daewoo Shipbuilding and Marine Engineering

Explores the journey of aggressive learning and capability building in the operations of a major Korean Shipbuilder. While DSHM had once used its superior learning capability to topple its Japanese competition, it now faced the potential for a similar attack from new... View Details
Keywords: Job Cuts and Outsourcing; Ship Transportation; Competitive Strategy; Globalization; Manufacturing Industry; Japan; China; South Korea
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Upton, David M., and Bowon Kim. "Daewoo Shipbuilding and Marine Engineering." Harvard Business School Case 609-018, October 2008. (Revised February 2009.)
  • 10 May 2011
  • First Look

First Look: May 10

more than five years, the global shipping (maritime) industry experienced a dramatic crash in late 2008 as the global financial system froze and the global economy slid into recession. View Details
Keywords: Sean Silverthorne
  • 12 Apr 2018
  • Op-Ed

Op-Ed: The Trouble with Tariffs

Stacks of shipping containers waiting to be filled with export goods. ralfgosch In March, when the Trump administration released its proposed tariffs list against China, I was eager to get a look. After all, these are the products from... View Details
Keywords: by Willy C. Shih; Manufacturing; Auto; Steel; Air Transportation; Technology; Telecommunications
  • June 2002
  • Teaching Note

PSA: The World's Port of Call, TN

By: Lynda M. Applegate and Maddy Kadish
Teaching Note for (9-802-003). View Details
Keywords: Shipping Industry; Shipping Industry
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Applegate, Lynda M., and Maddy Kadish. "PSA: The World's Port of Call, TN." Harvard Business School Teaching Note 802-230, June 2002.
  • August 1983 (Revised June 1984)
  • Case

Rise of the New York Port

By: Richard S. Tedlow
Keywords: Business History; Urban Development; Shipping Industry; New York (city, NY)
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Tedlow, Richard S. "Rise of the New York Port." Harvard Business School Case 384-023, August 1983. (Revised June 1984.)
  • December 2019 (Revised June 2024)
  • Supplement

The Dutch East India Company in 1612 (B)

By: Lynn S. Paine and Giuseppe Dari-Mattiacci
The case relates the decision made in the A case and what happened in the aftermath. View Details
Keywords: Corporate Governance; Globalized Firms and Management; Organizational Structure; Laws and Statutes; Financial Markets; Business and Shareholder Relations; Business and Government Relations; Business History; Shipping Industry; Netherlands
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Paine, Lynn S., and Giuseppe Dari-Mattiacci. "The Dutch East India Company in 1612 (B)." Harvard Business School Supplement 320-048, December 2019. (Revised June 2024.)
  • December 2019 (Revised June 2024)
  • Case

The Dutch East India Company in 1612 (A)

By: Lynn S. Paine and Giuseppe Dari-Mattiacci
The Dutch East India Company’s board of directors must decide what to do about an impending legal requirement to liquidate the company’s assets and return to shareholders their capital and any profits earned during a ten-year lock-up period. The charter granted to the... View Details
Keywords: Corporate Governance; Globalized Firms and Management; Organizational Structure; Laws and Statutes; Financial Markets; Business and Shareholder Relations; Business and Government Relations; Business History; Shipping Industry; Netherlands
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Paine, Lynn S., and Giuseppe Dari-Mattiacci. "The Dutch East India Company in 1612 (A)." Harvard Business School Case 320-047, December 2019. (Revised June 2024.)
  • June 2013
  • Teaching Plan

Fairstar Heavy Transport

By: Guhan Subramanian and Charlotte Krontiris
This case traces the efforts of Fairstar Heavy Transport, a heavy marine transportation company, to secure a contract associated with the development of the Greater Gorgon gas fields off the coast of Australia. It examines Fairstar's approach to a highly regimented... View Details
Keywords: Fairstar; Gorgon; Bidding; Bids and Bidding; Energy Sources; Shipping Industry; Australia
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Subramanian, Guhan, and Charlotte Krontiris. "Fairstar Heavy Transport ." Harvard Business School Teaching Plan 913-045, June 2013.
  • August 1982 (Revised June 1983)
  • Case

American President Lines Ltd.: CMS-I Decision (A)

By: James I. Cash Jr. and Michael R. Vitale
Keywords: Information Technology; Decision Making; Shipping Industry
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Cash, James I., Jr., and Michael R. Vitale. "American President Lines Ltd.: CMS-I Decision (A)." Harvard Business School Case 183-035, August 1982. (Revised June 1983.)
  • 31 Jul 2018
  • First Look

New Research and Ideas, July 31, 2018

total cost of care for this patient segment. Purchase this case:https://hbsp.harvard.edu/product/118053-PDF-ENG Harvard Business School Case 518-089 Maersk: Betting on Blockchain In March 2018, international shipping giant Maersk is... View Details
Keywords: Dina Gerdeman
  • February 2011 (Revised January 2013)
  • Case

Fairstar Heavy Transport (A)

By: Guhan Subramanian and Rhea Ghosh
In 2009, the small heavy marine transport company Fairstar entered into bidding on one of the largest contracts in the history of the industry. The case chronicles the company's year-long tendering process, leading up to a final make-or-break meeting. View Details
Keywords: Negotiation Process; Decision Making; Contracts; Transportation Industry; Transportation Industry
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Subramanian, Guhan, and Rhea Ghosh. "Fairstar Heavy Transport (A)." Harvard Business School Case 911-036, February 2011. (Revised January 2013.)
  • June 2009
  • Teaching Note

Henry J. Kaiser and the Art of the Possible (TN)

By: Anthony Mayo
Teaching Note for [408072]. View Details
Keywords: Shipping Industry; Shipping Industry; United States
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Mayo, Anthony. "Henry J. Kaiser and the Art of the Possible (TN)." Harvard Business School Teaching Note 409-130, June 2009.
  • 2006
  • Chapter

History, Structure, and Practices: San Pedro Longshoremen in the Face of Change

By: Kathleen L. McGinn
Keywords: History; Practice; Organizational Structure; Change; Distribution Industry; Distribution Industry; Los Angeles
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McGinn, Kathleen L. "History, Structure, and Practices: San Pedro Longshoremen in the Face of Change." Chap. 14 in Exploring Positive Relationships at Work: Building a Theoretical and Research Foundation, edited by J. Dutton and B. Ragins, 265–275. Mahwah, NJ: Lawrence Erlbaum Associates, 2006.
  • October 1996 (Revised April 1997)
  • Case

Team New Zealand (A)

By: Marco Iansiti and Alan D. MacCormack
The case describes the development process used by Team New Zealand to design their two yachts for the 1995 America's Cup. During development, the team makes extensive use of simulation and physical prototyping to improve the initial design concept. As they approach... View Details
Keywords: Product Design; Design; Product Development; Sports; Ship Transportation; Research and Development; Situation or Environment; Decisions; Sports Industry; New Zealand
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Iansiti, Marco, and Alan D. MacCormack. "Team New Zealand (A)." Harvard Business School Case 697-040, October 1996. (Revised April 1997.)
  • 05 Oct 2010
  • First Look

First Look: October 5, 2010

Affect Credit Ratings? Authors:Bo Becker and Todd Milbourn Abstract The credit rating industry has historically been dominated by just two agencies, Moody's and S&P, leading to longstanding legislative and regulatory calls for... View Details
Keywords: Sean Silverthorne
  • 20 Jul 2015
  • Research & Ideas

Globalization Hasn’t Killed the Manufacturing Cluster

Globalization hasn't made manufacturing clusters obsolete, but the geographically concentrated pockets of industry have to be smart to ensure their survival, according to new research from Harvard Business School. Gary P. Pisano, the... View Details
Keywords: by Roberta Holland; Manufacturing; Apparel & Accessories; Fashion
  • October 2002 (Revised December 2003)
  • Case

eShip-4U

By: Roy D. Shapiro and Timothy M. Laseter
eShip is a small Israeli start-up with a potentially exciting new concept for the residential package-delivery value chain--the Automatic Delivery Machine (ADM). Much like today's ubiquitous ATMs, ADMs would allow consumers to have parcels delivered to a nearby ADM... View Details
Keywords: Business Startups; Business Model; Service Operations; Logistics; Corporate Strategy; Information Technology; Competitive Strategy; Value Creation; Saving; Innovation and Invention; Transportation Industry; Transportation Industry; Transportation Industry; Israel; United States
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Shapiro, Roy D., and Timothy M. Laseter. "eShip-4U." Harvard Business School Case 603-076, October 2002. (Revised December 2003.)
  • 27 Feb 2007
  • First Look

First Look: February 27, 2007

Cases & Course MaterialsDesign: More Than a Cool Chair Harvard Business School Note 607-026 This introduction to the Design industry includes definitions, and industry statistics, as well as descriptions... View Details
Keywords: Martha Lagace
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