Publications

February 2004
Supplement

Ford Motor Company: Quality of Earnings Growth Analysis (A)

By: David F. Hawkins

Keywords: Measurement and Metrics; Quality; Business Earnings; Auto Industry

Article

Unhealthy Consumerism: The Challenge of Trading Off Price and Quality in Healthcare

By: Kate Barasz and Peter A. Ubel

Over the last decade, healthcare in many parts of the world has shifted toward a more patient-centric, consumeristic model, marked by an emphasis on choice and a proliferation of typical consumer-facing information (e.g., price and quality data). However, while the... View Details

Keywords: Medical Decision-making; Choice; Health Care and Treatment; Quality; Price; Consumer Behavior; Decision Making

Article

Trade-offs between Productivity and Quality in Selecting Software Development Practices

By: Alan MacCormack, Chris F. Kemerer, Michael A. Cusumano and Bill Crandall

Keywords: Quality; Applications and Software; Research and Development; Practice; Performance Productivity

2019
Article

Can Big Data Improve Firm Decision Quality? The Role of Data Quality and Data Diagnosticity

By: Maryam Ghasemaghaei and Goran Calic

Anecdotal evidence suggests that, despite the large variety of data, the huge volume of generated data, and the fast velocity of obtaining data (i.e., big data), quality of big data is far from perfect. Therefore, many firms defer collecting and integrating big data as... View Details

Keywords: Big Data; Analytics and Data Science; Decisions; Quality

25 Aug 2005
Conference Presentation

The Health and Safety of Quality Programs: An Empirical Evaluation

By: Michael W. Toffel

Keywords: Quality; Programs

April 1985
Supplement

Xerox Corp.: Fred Henderson, VP Corporate Quality Office, Video

By: John P. Kotter and Jay W. Lorsch

2011
Chapter

Health Care Applications: From Hospitals to Physicians, from Productive Efficiency to Quality Frontiers

By: Jon Chilingerian and H. David Sherman

This chapter focuses on health-care applications of DEA. The paper begins with a brief history of health applications and discusses some of the models and the motivation behind the applications. Using DEA to develop quality frontiers in health services is offered as a... View Details

Keywords: Data Envelopment Analysis; Physicians; Hospitals; HMOs; Frontier Analysis; Efficiency; Health Care and Treatment; Performance; Quality

16 May 2007
Working Paper Summaries

Growth and the Quality of Foreign Direct Investment: Is All FDI Equal?

Keywords: by Laura Alfaro & Andrew Charlton

Research Summary

Dynamics of Platform Competition: Exploring the Role of Installed Base, Platform Quality and Consumer Expectations

Researchers debate the role of installed base, platform quality and consumer expectations in driving the success of platforms. We analyze these three factors in a dynamic model where a new entrant with superior quality competes with an incumbent platform, and... View Details

Research Summary

Growth and the Quality of Foreign Direct Investment: Is All FDI Equal? (joint with Andrew Charlton)

By: Laura Alfaro

In this paper we distinguish different qualities of FDI to re-examine the relationship between FDI and growth. Establishing the quality of FDI, however, is a difficult concept. Quality, that is the effect of a unit of FDI on economic growth, is a combination and... View Details

19 Apr 2014
Interview

How the U.S. is Lagging on Quality of Life

By: Michael E. Porter

Fareed Zakaria speaks with Michael Porter, a professor at the Harvard Business School, about a groundbreaking new Social Progress Index and how the United States is lagging on many indicators. View Details

Keywords: Social Progress Index; Social Issues; United States

Article

Gainsharing in Healthcare: Meeting the Quality of Care Challenge

November 2017
Other Article

Introduction to the Symposium: Attracting and Benefitting from Quality FDI

By: Laura Alfaro, Holger Görg and Adnan Seric

April 1989
Teaching Note

Texas Instruments: Cost of Quality (A) and (B), Teaching Note

By: Robert S. Kaplan

Teaching Note for (9-189-029) and (9-189-111). View Details

Keywords: Texas

2007
Working Paper

Dynamics of Platform Competition: Exploring the Role of Installed Base, Platform Quality and Consumer Expectations

By: Feng Zhu and Marco Iansiti

This paper seeks to answer three questions. First, which drives the success of a platform, installed base, platform quality or consumer expectations? Second, when does a monopoly emerge in a platform-based market? Finally, when is a platform-based market socially... View Details

Keywords: Price; Network Effects; Digital Platforms; Monopoly; Quality; Competitive Advantage; Digital Platforms

November 1989 (Revised January 1990)
Case

Paul Revere Insurance Co. (C): Competing For the Baldrige Award--The Malcolm Baldrige National Quality Award Exercise

The Malcolm Baldrige National Quality Award requires firms to submit applications that conform to a rigorous quality-assessment system. This case consists of several parts of a service company's 1988 Baldrige application together with material from the Malcolm Baldrige... View Details

Keywords: Quality; Performance Improvement; Performance Evaluation

Educators

January 1993
Article

Models for Measuring and Accounting for Cost of Conformance Quality

By: P. Nandakumar, S. Datar and R. Akella

Keywords: Measurement and Metrics; Cost; Accounting; Quality

2012
Chapter

Consumer-Driven Health Care: Conquering Health Care Cost and Quality Demons

By: Regina E. Herzlinger

Keywords: Health Care and Treatment; Cost Management; Quality; Demand and Consumers; Health Industry