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  • All HBS Web  (4,546)
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Show Results For

  • All HBS Web  (4,546)
    • People  (11)
    • News  (1,070)
    • Research  (2,672)
    • Events  (11)
    • Multimedia  (20)
  • Faculty Publications  (1,261)
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    Edward H. Chang

    Edward Chang (he/him/his) is an Assistant Professor of Business Administration in the Negotiation, Organizations & Markets Unit at Harvard Business School. He teaches Inclusion in the MBA required curriculum and Negotiations in the MBA elective curriculum.
    View Details
    • March 2001 (Revised March 2002)
    • Background Note

    Service Recovery

    Discusses the value of service recovery to service organizations working to enhance customer loyalty. Also provides practical advice to managers and examines strategies proven helpful to service organizations in their recovery objectives. View Details
    Keywords: Management Practices and Processes; Operations; Service Industry
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    Hallowell, Roger H. "Service Recovery." Harvard Business School Background Note 801-342, March 2001. (Revised March 2002.)
    • 25 Apr 2014
    • Video

    Larry Posner - Making A Difference

    • 18 Dec 2006
    • Lessons from the Classroom

    Grooming Next-Generation Leaders

    use the right approach at the right time and change as the situation demands is going to be tough. Not everybody can do it. That's going to distinguish the true leaders from people who are capable but not leaders." Targeting Talent Employees in large and small... View Details
    Keywords: by Martha Lagace
    • November 2022
    • Case

    Goonj: Growing in the Face of a Pandemic

    By: V. Kasturi Rangan and Priyank Narayan
    Founded by the husband and wife team of Anshu and Meenakshi Gupta in 1999, Goonj had quickly emerged as one of the leading disaster relief and rural development organizations in India. Their main mode of development was through providing a clothing kit to the village... View Details
    Keywords: COVID-19 Pandemic; Management; Family Business; Natural Disasters; Social Issues; Entrepreneurship; Operations; Business and Community Relations; Strategy; India
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    Rangan, V. Kasturi, and Priyank Narayan. "Goonj: Growing in the Face of a Pandemic." Harvard Business School Case 523-051, November 2022.
    • 12 PM – 1 PM EST, 12 Nov 2014
    • Webinars: Trending@HBS

    Collective Genius: The Art and Practice of Leading Innovation

    What does it take to build an organization that can innovate in today's global economy? Professor Linda Hill will share examples from her new book of leaders who have learned how to cultivate "collective genius" and provide a framework for creating organizations in... View Details
    • January 2000 (Revised June 2001)
    • Background Note

    Seven Rules for New Leaders

    Provides guidelines for how to successfully enter a new senior management position. Identifies key traps into which new leaders fall and provides a framework for organizing to succeed in the first few months on the job. View Details
    Keywords: Leadership; Management Teams
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    Watkins, Michael D. "Seven Rules for New Leaders." Harvard Business School Background Note 800-288, January 2000. (Revised June 2001.)
    • 27 Mar 2017
    • Blog Post

    How to Partner With a Club: Host a Club Trek

    Hosting an HBS Club Trek provides organizations with the opportunity to bring students on site to their offices and present career opportunities, company culture, and a day-in-life at the organization. This... View Details
    Keywords: Technology
    • October 2018 (Revised May 2019)
    • Case

    Khan Academy 2018

    By: William Sahlman and Nicole Tempest Keller
    Founded in 2008, Khan Academy was a global educational nonprofit with a mission to provide a free, world-class education for anyone anywhere in the world. By 2018, the organization had expanded into numerous content areas, product areas, and geographic markets.... View Details
    Keywords: Entrepreneur; Sustainability; Scaling; Social Entrepreneurship; Nonprofit Organizations; Strategy; Education; Entrepreneurship; Teaching; Education Industry; California
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    Sahlman, William, and Nicole Tempest Keller. "Khan Academy 2018." Harvard Business School Case 819-064, October 2018. (Revised May 2019.)
    • February 1991 (Revised May 2016)
    • Background Note

    Note on Organizational Structure

    By: Ethan Bernstein and Nitin Nohria
    Provides the reader with a basic understanding of organizational structure. The first section outlines some of the key tools and criteria that must be taken into account in designing organizational structures. In the second section, some archetypal forms of... View Details
    Keywords: Organizational Structure
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    Bernstein, Ethan, and Nitin Nohria. "Note on Organizational Structure." Harvard Business School Background Note 491-083, February 1991. (Revised May 2016.)
    • September 18, 2017
    • Article

    Should You Agitate, Innovate, or Orchestrate?

    By: Julie Battilana and Marissa Kimsey
    The article provides a framework for understanding the roles that individuals and organizations can play in a movement for social change. View Details
    Keywords: Social Entrepreneurship; Social Issues; Change
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    Battilana, Julie, and Marissa Kimsey. "Should You Agitate, Innovate, or Orchestrate?" Stanford Social Innovation Review (website) (September 18, 2017).
    • 19 Dec 2023
    • Research & Ideas

    $15 Billion in Five Years: What Data Tells Us About MacKenzie Scott’s Philanthropy

    of gifts over time. So many in the nonprofit and philanthropy world wondered how Scott’s nonconforming principles would be expressed in her actual giving. Scott, whose net worth has been estimated to top $40 billion, established the View Details
    Keywords: by Matthew Lee, Brian Trelstad, and Ethan Tran
    • 2009
    • Casebook

    Managing Crises: Responses to Large-Scale Emergencies

    By: Arnold M. Howitt and Herman B. Leonard
    This casebook provides an organized treatment of the major challenges associated with managing large scale disaster events, including discussion of systematic methods of organizing disaster response, preparing in advance for disaster situations, and distinguishing... View Details
    Keywords: Crisis Management; Planning; Natural Disasters
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    Howitt, Arnold M. and Herman B. Leonard, eds. Managing Crises: Responses to Large-Scale Emergencies. Washington, D.C.: CQ Press, 2009.
    • 25 Apr 2014
    • Video

    Pitch Johnson - Making A Difference

    • Research Summary

    article on how to evaluate "success" in translational medical research

    the article provides a framework for organizations sponsoring translational research on how to evaluate "success".  It urges these organizations to articulate specific goals and concrete metrics on seven dimensions of translational medical research --... View Details
    • September 2005
    • Case

    IBM Network Technology (A) (Abridged)

    By: Michael L. Tushman
    An unconventional manager within IBM leads the creation of a business unit with multibillion-dollar potential, winning over customers and nudging the organization to make the changes needed to achieve dramatic growth. Exemplifies how organizational design and... View Details
    Keywords: Organizational Design; Management Teams; Leadership Style; Growth and Development; Growth and Development Strategy; Employees; Information Technology Industry
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    Tushman, Michael L. "IBM Network Technology (A) (Abridged)." Harvard Business School Case 406-053, September 2005.
    • 01 Apr 2014
    • Video

    Company Conversations at HBS

    • May 2009
    • Case

    Global Health Partner: Obesity Care

    By: Michael E. Porter, Zayed Muhammed Yasin and Jennifer F Baron
    Global Health Partner (GHP) was founded in 2006 as a privately owned health care provider in Sweden serving both public and private paying patients. In contrast to most providers in the country, GHP organized around specific service lines where it saw the potential to... View Details
    Keywords: Health Care and Treatment; Medical Specialties; Service Delivery; Organizational Structure; Outcome or Result; Quality; Competitive Advantage; Integration; Health Industry; Sweden
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    Porter, Michael E., Zayed Muhammed Yasin, and Jennifer F Baron. "Global Health Partner: Obesity Care." Harvard Business School Case 709-494, May 2009.
    • July 1995
    • Background Note

    Managerial Effectiveness and Diversity: Individual Choices

    Provides an introduction to the key concepts and questions individuals encounter in a diverse workplace. These concepts and questions are organized around three critical interactions and experiences in any individual's career: entry into an organization or work group;... View Details
    Keywords: Management; Diversity
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    Gentile, Mary C. "Managerial Effectiveness and Diversity: Individual Choices." Harvard Business School Background Note 396-003, July 1995.
    • August 2010 (Revised July 2012)
    • Supplement

    Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2

    By: Joseph L. Bower and Sonja Ellingson Hout
    Joel Klein took over the NYC Department of Education in 2002 and radically transformed the strategy and organization remarkably with improvements in performance. Day 2 focuses on Klein as a strategist, organization builder and driver of performance. Supplementary... View Details
    Keywords: Organizational Change and Adaptation; Leading Change; Organizational Structure; Corporate Strategy; Education; Performance Improvement; Public Administration Industry; Education Industry
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    Bower, Joseph L., and Sonja Ellingson Hout. "Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2." Harvard Business School Supplement 311-033, August 2010. (Revised July 2012.)
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