Publications

Educators

Research Summary

Projects in Process

Intermediaries and Accountability in Internet Advertising

Fraud Prevention in Internet Advertising Markets

Competition in Search and Search Advertising

Gaming and Incentives from Steeply-Tiered Affiliate Commission Schedules
View Details

August 1981
Background Note

Types of Processes

By: David A. Garvin

Provides a general introduction to the major types of production processes, their differences, and the implications that those differences have for management. View Details

Keywords: Management; Production; Business Processes

Educators

June 2006
Article

Operational Failures and Interruptions in Hospital Nursing

By: A. L. Tucker and S. Spear

Keywords: Operations; Failure; Health; Health Industry

1977
Book

Management Accounting and Control of Data Processing

By: R. L. Nolan

Keywords: Management; Cost Accounting; Data and Data Sets

January 1983
Article

Spin-Offs and the New Firm Formation Process

By: David A. Garvin

Keywords: Business Ventures

January 2025 (Revised February 2025)
Teaching Note

Vanguard Retail Operations

By: Antonio Moreno, Willy C. Shih and Margaret Underwood

Teaching Note for HBS Case No. 620-104. View Details

November 2018
Supplement

Nashton Partners and Its Search Fund Process

By: Richard S. Ruback and Royce Yudkoff

1987
Chapter

Planning, Control, and Uncertainty: A Process View

By: R. Simons

Keywords: Planning; Governance; Risk and Uncertainty; Risk Management

Fast Answer

Managing Global Operations

features Company information Capital IQ Sophisticated and easy to use search engine, auditable financials, earnings call transcripts, key developments, peer analysis, company ratios. For a multimedia learning module on Capital IQ... View Details

Article

Considering Concessions: A Survey Experiment on the Colombian Peace Process

By: Aila M. Matanock and Natalia Garbiras-Díaz

Designing peace agreements that can be signed and sustained can be difficult in civil conflict. Many recent cases of successful settlements include electoral provisions, often for rebel groups to participate as political parties. Engaging the electoral process,... View Details

Keywords: Peace Process; Political Parties; Politics; Government; Agreements; Political Backlash; Political Discourse; Civil Unrest; Civil War; Political Issues; Governing Rules, Regulations, and Reforms; Government and Politics; Policy; Conflict and Resolution; Latin America; Colombia

2021
Working Paper

Kidney Exchange: An Operations Perspective

By: Itai Ashlagi and Alvin E. Roth

Many patients in need of a kidney transplant have a willing but incompatible (or poorly matched) living donor. Kidney exchange programs arrange exchanges among such patient-donor pairs, in cycles and chains of exchange, so each patient receives a compatible kidney.... View Details

Keywords: Kidney Exchange Programs; Health Disorders; Health Care and Treatment; Programs; Design

Read Now

March 2010 (Revised February 2011)
Case

Cognizant 2.0: Embedding Community and Knowledge Into Work Processes

By: Robert G. Eccles and Thomas H. Davenport

Knowledge management has been a high priority for Cognizant Technology Solutions since its inception since its global delivery model requires the global sharing of knowledge. Its first major tool was called the Knowledge Management Appliance but as Web 2.0 tools came... View Details

Keywords: Knowledge Management; Knowledge Sharing; Knowledge Use and Leverage; Product Development; Service Delivery; Business Processes; Organizational Structure; Cooperation; Information Technology Industry

Educators

14 May 2013
Blog Post

The Self-Discovery Process

that helped me build my résumé. I had countless cups of coffee with people in different industries to hear first-hand about them and the company they worked for. It was a very busy two months, but very productive. The View Details

Keywords: Consulting

2023
Working Paper

ESG: From Process to Product

By: George Serafeim

ESG measurement, analysis, management, and communication is a process that the financial industry has turned into a product, resulting in many investment funds using the ESG label. This has caused confusion, generating demand for a framework that defines... View Details

Keywords: ESG; ESG (Environmental, Social, Governance) Performance; ESG Ratings; ESG Reporting; Investment Fund; Investment; Corporate Social Responsibility and Impact; Financial Services Industry