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  • All HBS Web  (12,448)
    • People  (21)
    • News  (3,905)
    • Research  (7,211)
    • Events  (76)
    • Multimedia  (67)
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← Page 9 of 12,448 Results →
  • 12 Jan 2004
  • Research & Ideas

Does Your HQ Operation Fit With Corporate Strategy?

The specter of "headquarters" usually looms large in the business world's imagination, but few managers—and few CEOs, especially new CEOs—understand how size, structure, and performance of headquarters interact. To investigate, Harvard Business School senior... View Details
Keywords: by Martha Lagace
  • Spring 2019
  • Article

Fluid Teams and Knowledge Retrieval: Scaling Service Operations

By: Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats and Amy C. Edmondson
To scale service operations requires retrieving knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge networks may struggle to access useful knowledge at work. A knowledge repository has the... View Details
Keywords: Teaming; Teams; Groups and Teams; Knowledge Management; Service Delivery; Knowledge Use and Leverage
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Valentine, Melissa A., Tom Fangyun Tan, Bradley R. Staats, and Amy C. Edmondson. "Fluid Teams and Knowledge Retrieval: Scaling Service Operations." Manufacturing & Service Operations Management 21, no. 2 (Spring 2019): 346–360.
  • May 2018
  • Teaching Note

AT&T: Managing Technological Change and the Future of Telephone Operators in the 20th Century

By: Daniel P. Gross and William R. Kerr
Teaching Note for HBS No. 718-486. View Details
Keywords: AT&T; Bell Telephone; Phone Lines; Phone Operators; Mechanical Switching; Layoffs; Technological Change; Transition; History; Innovation and Invention; Technological Innovation; Information Technology; Disruption; Change Management; Communications Industry; Telecommunications Industry; United States
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Gross, Daniel P., and William R. Kerr. "AT&T: Managing Technological Change and the Future of Telephone Operators in the 20th Century." Harvard Business School Teaching Note 718-518, May 2018.
  • 15 Aug 2024
  • Op-Ed

Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience

that business disruptions are not just potential threats, but common occurrences that demand immediate attention from CEOs, C-suite teams, and boards. It's time for leaders to take stock of their companies’ operational resilience—their... View Details
Keywords: by Hise Gibson and Anita Lynch
  • 2002
  • Book

Production Systems: Handbook of Operations Management

By: L. Gaio, Francesca Gino and E. Zaninotto
Keywords: Production; System; Books; Operations; Management
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Gaio, L., Francesca Gino, and E. Zaninotto. Production Systems: Handbook of Operations Management. Roma: Carocci, 2002, Italian ed.
  • March 2006
  • Background Note

Influencing Customer Behavior in Service Operations

By: Frances X. Frei and Amy C. Edmondson
Explores ways in which service firms can influence the behavior of their customers. Drawing from research on employee motivation and applying it to customer motivation, the note describes two levels of managerial control: instrumental control, which shapes behavior... View Details
Keywords: Customers; Governance Controls; Consumer Behavior; Service Operations; Emotions; Motivation and Incentives; Power and Influence; Service Industry
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Frei, Frances X., and Amy C. Edmondson. "Influencing Customer Behavior in Service Operations." Harvard Business School Background Note 606-061, March 2006.
  • August 2020 (Revised March 2021)
  • Supplement

Migros Turkey: Scaling Online Operations (B)

By: Antonio Moreno and Gamze Yucaoglu
The case opens in February 2020 as Ozgur Tort and Mustafa Bartin, CEO and chief large-format and online retail officer of Migros Ticaret A.S. (Migros), Turkey’s oldest and one of its largest supermarket chains, are looking over the results of the fulfillment pilot the... View Details
Keywords: Grocery; Business Model; Strategy; Digital Platforms; Information Technology; Technology Adoption; Value Creation; Globalization; Competition; Expansion; Logistics; Profit; Resource Allocation; Corporate Strategy; Retail Industry; Turkey
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Moreno, Antonio, and Gamze Yucaoglu. "Migros Turkey: Scaling Online Operations (B)." Harvard Business School Supplement 621-027, August 2020. (Revised March 2021.)
  • 1997
  • Working Paper

The Modular Operations - Chapter 4

By: Carliss Y. Baldwin and Kim Clark
Citation
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Baldwin, Carliss Y., and Kim Clark. "The Modular Operations - Chapter 4." Harvard Business School Working Paper, No. 98-059, December 1997.
  • 25 Jun 2011
  • News

It's Africa calling for mobile operators

  • Teaching Interest

Harvard Business Analytics Program: Operations and Supply Chain Management

By: Dennis Campbell
Digital technologies and data analytics are radically changing the operating model of an organization and how it connects to its broader supply chain and ecosystem. This course emphasizes managing product availability, especially in a context of rapid product... View Details
  • Web

Technology & Operations Management - Faculty & Research

Technology & Operations Management Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students 2025 Working Paper Where Discovery Happens: Research Institutions and Fundamental Knowledge in the Life-Sciences By:... View Details
  • Teaching Interest

Empirical Technology and Operations Management Course

By: Himabindu Lakkaraju
I taught a set of lectures on "Introduction to Machine Learning for Social Scientists" as part of this required course for first year PhD students. This module familiarizes students with all the basic concepts in machine learning, their implementations, as well as the... View Details
  • August 2004 (Revised May 2017)
  • Teaching Note

Samsung Electronics Company: Global Marketing Operations

By: John A. Quelch
Teaching Note to (9-504-051). View Details
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Quelch, John A. "Samsung Electronics Company: Global Marketing Operations." Harvard Business School Teaching Note 505-022, August 2004. (Revised May 2017.)
  • 2007
  • Working Paper

Toward a Theory of Behavioral Operations

By: Francesca Gino and Gary Pisano
Citation
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Gino, Francesca, and Gary Pisano. "Toward a Theory of Behavioral Operations." Harvard Business School Working Paper, No. 07-096, May 2007.
  • Article

Operations Research in the Public Sector and Nonprofit Organizations

By: Zilla Sinuany-Stern and H. David Sherman
Public sector and nonprofit organizations (NPO) have been growing substantially in number and size since the turn of the millennium. In light of the ongoing economic crises these sectors are expected to grow even more with expanded demands for services, increased need... View Details
Keywords: Third Sector; Operations; Public Sector; Nonprofit Organizations
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Sinuany-Stern, Zilla, and H. David Sherman. "Operations Research in the Public Sector and Nonprofit Organizations." Annals of Operations Research 221 (October 2014): 1–8.
  • Web

General Management & Operations Club | MBA

General Management & Operations Club All recognized student clubs are part of a 501(c)(3) non-profit tax exempt organization, called Student Clubs of HBS, Inc. Each student club at Harvard Business School (HBS) is open to all matriculated... View Details
  • September 2009
  • Article

Are You Having Trouble Keeping Your Operations Focused?

By: Robert S. Huckman
As a business broadens over time, it can lose the operational edge that led to its original success. Core strengths atrophy, efficiency or quality suffers, and sharper rivals close in to take advantage of the loss of focus. In his classic article "The Focused Factory"... View Details
Keywords: Business Units; Business Growth and Maturation; Goals and Objectives; Resource Allocation; Operations; Performance Efficiency
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Huckman, Robert S. "Are You Having Trouble Keeping Your Operations Focused?" Harvard Business Review 87, no. 9 (September 2009): 90–95.
  • June 2006
  • Article

Operational Failures and Interruptions in Hospital Nursing

By: A. L. Tucker and S. Spear
Keywords: Operations; Failure; Health; Health Industry
Citation
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Tucker, A. L., and S. Spear. "Operational Failures and Interruptions in Hospital Nursing." Health Services Research 41, no. 3 (June 2006): 643–662.
  • summer 1992
  • Article

Production and Operations Management's New 'Requisite Variety'

By: Robert H. Hayes
Keywords: Operations; Management
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Hayes, Robert H. "Production and Operations Management's New 'Requisite Variety'." Production and Operations Management 1, no. 3 (summer 1992): 249–253.
  • March 1974 (Revised June 1995)
  • Case

First National City Bank Operating Group (B)

By: Jay W. Lorsch
Growth in demands on the bank's "back office" required a totally new approach to management. New stress on systems orientation, objectives, measurement, process design and control has resulted in lower costs, fewer people, and higher quality. Also resulted in fear,... View Details
Keywords: Change Management; Transition; Banks and Banking; Management Practices and Processes; Managerial Roles; Production; Outcome or Result; Banking Industry
Citation
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Lorsch, Jay W. "First National City Bank Operating Group (B)." Harvard Business School Case 474-166, March 1974. (Revised June 1995.)
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