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Show Results For
- All HBS Web
(12,443)
- People (21)
- News (3,906)
- Research (7,209)
- Events (76)
- Multimedia (67)
- Faculty Publications (5,911)
- 2001
- Other Unpublished Work
Linking Operations and Finance in Retailing
By: A. Raman, Vishal Gaur and Marshall Fisher
- Web
Managing Service Operations - Course Catalog
HBS Course Catalog Managing Service Operations Course Number 2120 Professor Ryan Buell Senior Lecturer Robert Markey Fall; Q1Q2; 3.0 credits 28 Sessions Paper/Project Service is the business of people helping people, and people are born... View Details
- February 2020
- Module Note
Transforming Customer Engagement in Service Operations
By: Ryan W. Buell
Buell, Ryan W. "Transforming Customer Engagement in Service Operations." Harvard Business School Module Note 620-089, February 2020.
- December 1981 (Revised November 1984)
- Case
Benco, Inc. (C): Marketing Operations Audit
Bonoma, Thomas V. "Benco, Inc. (C): Marketing Operations Audit." Harvard Business School Case 582-084, December 1981. (Revised November 1984.)
- 22 May 2025
- HBS Conference
Experimentation and Evaluation in Operations Workshop
- August 1992 (Revised February 1995)
- Case
Otis Pacific Asia Operations (B): Regionalization
Describes Otis's effort to build a regional organization linking its previously autonomous opportunities across the Pacific Asia region. Describes changes being made in several key functions, including manufacturing, marketing, engineering, and finance. Presents major... View Details
Keywords: Engineering; Finance; Marketing Strategy; Production; Opportunities; Competition; Integration
Yoshino, Michael Y. "Otis Pacific Asia Operations (B): Regionalization." Harvard Business School Case 393-010, August 1992. (Revised February 1995.)
- March 1974 (Revised June 1995)
- Case
First National City Bank Operating Group (B)
By: Jay W. Lorsch
Growth in demands on the bank's "back office" required a totally new approach to management. New stress on systems orientation, objectives, measurement, process design and control has resulted in lower costs, fewer people, and higher quality. Also resulted in fear,... View Details
Keywords: Change Management; Transition; Banks and Banking; Management Practices and Processes; Managerial Roles; Production; Outcome or Result; Banking Industry
Lorsch, Jay W. "First National City Bank Operating Group (B)." Harvard Business School Case 474-166, March 1974. (Revised June 1995.)
- 1982
- Casebook
Cases in Operations Management: Analysis and Action
By: W. Earl Sasser, Kim B. Clark, David A. Garvin, Margaret B.W. Graham, Ramchandran Jaikumar and David H. Maister
Sasser, W. Earl, Kim B. Clark, David A. Garvin, Margaret B.W. Graham, Ramchandran Jaikumar, and David H. Maister. Cases in Operations Management: Analysis and Action. Richard D. Irwin, 1982.
- Teaching Interest
Empirical Technology and Operations Management Course
I taught a set of lectures on "Introduction to Machine Learning for Social Scientists" as part of this required course for first year PhD students. This module familiarizes students with all the basic concepts in machine learning, their implementations, as well as the... View Details
- August 2004 (Revised May 2017)
- Teaching Note
Samsung Electronics Company: Global Marketing Operations
By: John A. Quelch
Teaching Note to (9-504-051). View Details
- 2007
- Working Paper
Toward a Theory of Behavioral Operations
By: Francesca Gino and Gary Pisano
Gino, Francesca, and Gary Pisano. "Toward a Theory of Behavioral Operations." Harvard Business School Working Paper, No. 07-096, May 2007.
- 7 Jul 2010
- Conference Presentation
Research Perspectives on Operational Auditing and Certification
Toffel, Michael W. "Research Perspectives on Operational Auditing and Certification." Independent Association of Accredited Registrars, Milwaukee, July 7, 2010.
- January 1975 (Revised February 1983)
- Supplement
First National City Bank Operating Group (B1)
By: Jay W. Lorsch
Supplements the (B) case. View Details
Keywords: Banking Industry
Lorsch, Jay W. "First National City Bank Operating Group (B1)." Harvard Business School Supplement 475-062, January 1975. (Revised February 1983.)
- 27 Jun 2025
- News
Incentives Speed Up Operating Room Turnover Procedures
- 09 May 2013
- HBS Seminar
Pian Shu, HBS (Technology and Operations Management)
- 04 Apr 2013
- HBS Seminar
Serguei Netessine, INSEAD (Technology and Operations Management)
- 26 Apr 2012
- HBS Seminar
Karim Lakhani, HBS (Technology and Operations Management)
- 15 Sep 2011
- HBS Seminar