Operations - Publications - Faculty & Research

General Management & Operations Club The General Management and Operations Club is committed to expanding career opportunities for HBS students in General Management, Leadership Development (rotational... View Details

Teaching Interest

Technology and Operations – MBA Required Curriculum

This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details

September 2009
Article

Are You Having Trouble Keeping Your Operations Focused?

By: Robert S. Huckman

As a business broadens over time, it can lose the operational edge that led to its original success. Core strengths atrophy, efficiency or quality suffers, and sharper rivals close in to take advantage of the loss of focus. In his classic article "The Focused Factory"... View Details

Keywords: Business Units; Business Growth and Maturation; Goals and Objectives; Resource Allocation; Operations; Performance Efficiency

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March 1974 (Revised June 1995)
Case

First National City Bank Operating Group (B)

By: Jay W. Lorsch

Growth in demands on the bank's "back office" required a totally new approach to management. New stress on systems orientation, objectives, measurement, process design and control has resulted in lower costs, fewer people, and higher quality. Also resulted in fear,... View Details

Keywords: Change Management; Transition; Banks and Banking; Management Practices and Processes; Managerial Roles; Production; Outcome or Result; Banking Industry

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summer 1992
Article

Production and Operations Management's New 'Requisite Variety'

By: Robert H. Hayes

Keywords: Operations; Management

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7 Jul 2010
Conference Presentation

Research Perspectives on Operational Auditing and Certification

By: Michael W. Toffel

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January 1975 (Revised February 1983)
Supplement

First National City Bank Operating Group (B1)

By: Jay W. Lorsch

Supplements the (B) case. View Details

Keywords: Banking Industry

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09 May 2013
HBS Seminar

Pian Shu, HBS (Technology and Operations Management)

04 Apr 2013
HBS Seminar

Serguei Netessine, INSEAD (Technology and Operations Management)

26 Apr 2012
HBS Seminar

Karim Lakhani, HBS (Technology and Operations Management)

15 Sep 2011
HBS Seminar

Ananth Raman, HBS (Technology and Operations Management)

17 Feb 2011
HBS Seminar

Rob Huckman, HBS (Technology and Operations Management)

July 1997
Case

Walt Disney's Dennis Hightower: Weaving Together the European Operations

By: Ashish Nanda

The case describes the actions taken by Dennis Hightower as president of Disney Consumer Products in Europe and the Middle East from 1988 to 1994. It focuses on how he has gone about establishing a regional office and knitting local operations closer together, the... View Details

Keywords: Organizational Change and Adaptation; Business or Company Management; Multinational Firms and Management; Entertainment and Recreation Industry; Middle East; Europe

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Field Course: Startup Operations - Course Catalog

HBS Course Catalog Field Course: Startup Operations Course Number 6673 Senior Lecturer Christina Wallace Fall; Q1Q2; 3.0 credits Two-hour sessions meet on Tuesdays from 3:10-5:10 Applications will be accepted through 5pm ET on August 8,... View Details