Publications

19 Jul 2016
First Look

July 19, 2016

complicated—and instructive. Kodak suffered from a technology transition in which it lost the benefits of a learning curve to a general-purpose technology platform where there were no entry barriers. It also suffered from difficulty in... View Details

Keywords: Sean Silverthorne

26 Apr 2022
Book

What Does Your Business Stand For? Why Building Trust Starts with Purpose

emphasized autonomy as an operating norm, to the point where employees who had worked in more conventional organizations found the transition jarring. Leaders integrated crowdsourcing into decision-making, most notably in the firm’s... View Details

Keywords: by Ranjay Gulati

07 Apr 2021
Research & Ideas

How Teams Work: Lessons from the Pandemic

post-COVID collaboration in organizational cultures reshaped by remote work. Research by Leslie Perlow, the Konosuke Matsushita Professor of Leadership at HBS, and colleagues sheds light on the interactions that were lost during the... View Details

Keywords: by Kristen Senz

23 Apr 2024
In Practice

Getting to Net Zero: The Climate Standards and Ecosystem the World Needs Now

With each month clocking record-breaking temperatures across the planet, this Earth Day reflected the renewed urgency of regulators and businesses to find climate-change solutions. The US Securities and Exchange Commission recently adopted new rules that will mandate... View Details

Keywords: by Rachel Layne

12 Aug 2019
Research & Ideas

How Scale Changes a Manager's Responsibilities

recognize and try to stay ahead of these changes brought by scale. Here is advice for the CEO/founders of early-stage companies, but it also applies to leaders of any scaling organization, even inside a large corporate entity. Leadership... View Details

Keywords: by Julia Austin

February 2023 (Revised February 2023)
Case

Graphic Packaging: Project Cowboy (A)

By: Benjamin C. Esty and E. Scott Mayfield

In July 2019, Graphic Packaging CEO Michael Doss was proposing a $600 million investment in a new machine to produce coated recycled board (CRB), a type of paper packaging used for consumer products (cups, cereal boxes, beverage boxes, etc.) that utilized recycled... View Details

Keywords: Capital Budgeting; Growth Management; Demand and Consumers; Duopoly and Oligopoly; Competitive Strategy; Competitive Advantage; Expansion; Value Creation; Supply and Industry; Pulp and Paper Industry; Manufacturing Industry; United States; North America

January 2025
Case

Apax Partners: Deciding Whether to Bid for Trader Corp.

By: Benjamin C. Esty and Edward A. Meyer

Apax Partners’ investment committee was schedule to meet on March 21, 2011, to decide whether to invest in Trader Corporation, a Canadian classified advertising business for used automobiles with both print (magazines) and digital (website) distribution. What made this... View Details

22 Apr 2019
Research & Ideas

Why Salespeople Struggle at Leading

people. That’s a big transition that many people can’t make.” Source: Harvard Business School Working Knowledge It’s a problem that can permeate any layer of a business—a star performer is tapped to become a manager, then flops on the... View Details

Keywords: by Dina Gerdeman

09 Jun 2015
First Look

First Look: June 9, 2015

new Philips HealthSuite Digital Platform find success in the rapidly evolving industry? Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/515052-PDF-ENG Harvard Business School Case 715-047 Korea South Korea's economic success and its View Details

Keywords: Sean Silverthorne

29 Jan 2018
Book

How 'Teaming' Saved 33 Lives in the Chilean Mining Disaster

is in process. Teaming, she says, is essential to organizational learning. In her new book Extreme Teaming: Lessons in Complex, Cross-Sector Leadership, Edmondson, the Novartis Professor of Leadership and Management at Harvard Business... View Details

Keywords: by Amy C. Edmondson; Mining

September 2017 (Revised February 2023)
Case

Intermountain Healthcare: Pursuing Precision Medicine

By: Richard G. Hamermesh, Kathy E. Giusti, Robert S. Huckman and Julia Kelley

Headquartered in Salt Lake City, Intermountain Healthcare operates 23 hospitals and hundreds of clinics in Utah and Idaho and provides insurance to approximately 850,000 patients through its insurance arm, SelectHealth. In 2013, Intermountain, known for its commitment... View Details

Keywords: Precision Medicine; Healthcare; Innovation; Cancer; Cancer Research; Health Care; Technology; Health Care and Treatment; Innovation Leadership; Disruptive Innovation; Entrepreneurship; Decision Choices and Conditions; Health Industry; Insurance Industry; Utah; United States; North America

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

Reorganize for Resilience: Putting Customers at the Center of Your Business (Harvard Business Press). Gulati, whose research explores leadership and strategic challenges for building high growth organizations in turbulent markets, is the... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

January 2020
Case

Sunset Limited or Full Speed Ahead? Amtrak Talks to Congress

By: John D. Macomber

Richard Anderson took the helm of Amtrak in 2017 after leading a successful turnaround at Delta Airlines. Amtrak is a US state owned enterprise with about $3.5 bn in annual revenue (and a large operating loss) that is responsible for substantial segments of passenger... View Details

Keywords: Railroad; Passenger Transportation; Urbanization; Cities; U.S. Congress; Infrastructure; Transition; Transportation; Rail Transportation; Climate Change; Urban Scope; Strategic Planning; Business and Government Relations; Rail Industry; United States

03 Jun 2002
Research & Ideas

How to Succeed With Your New Boss

table below summarizes typical roles that new bosses play in each of the four major types of transition situations. Situation Typical Roles for the New Boss Startup Helping to get critically important resources quickly. Setting clear,... View Details

Keywords: by Michael Watkins

March 2023 (Revised September 2023)
Case

Patagonia: 'Earth Is Now Our Only Shareholder'

By: Brian Trelstad, Nien-hê Hsieh, Michael Norris and Susan Pinckney

In September 2022, Yvon Chouinard, the iconoclastic founder of outdoor apparel company Patagonia, announced a new ownership model for his company. Chouinard and his family had held complete control of the company's voting and non-voting stock since its founding 50... View Details