Publications

22 Jul 2021
News

Three Keys to Unlock Lasting DEI Change in Organizations

1 Aug 1997
Conference Presentation

Beyond Armchair Feminism: EnGendering Organizational Change

By: R. Ely and Debra E. Meyerson

Keywords: Gender; Organizational Culture; Organizational Change and Adaptation

2022
Working Paper

The Routledge Handbook of Digital Consumption, Chapter 41: The Internet’s Effects on Consumption: Useful, Harmful, Playful

By: John A. Deighton and Leora Kornfeld

This chapter considers how digital culture has changed over the past decade, as the internet has grown its scope and user base. Billions around the world connect daily to an ever-expanding set of applications. A framework for thinking about digital effects is offered:... View Details

Keywords: Digital Culture; Internet and the Web; Consumer Behavior; Society

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April 2011 (Revised July 2014)
Case

Hindustan Petroleum Corporation Ltd.: Driving Change Through Internal Communication

By: Boris Groysberg and Michael Slind

Hindustan Petroleum (HPCL), confronted in 2003 with an urgent need to change how it operated externally, adopted a highly innovative approach to communicating internally. This case, set in 2010, presents an overview of the new, more interactive model of employee... View Details

Keywords: Communication Strategy; Interpersonal Communication; Employee Relationship Management; Innovation and Management; Leading Change; Management Practices and Processes; Organizational Change and Adaptation; Organizational Culture; Corporate Strategy; India

Web

IT Strategy: Building and Fostering Our Community and Culture | Information Technology

IT Strategy: Building and Fostering Our Community and Culture Strategic Initiative: 5.01 Build and Foster Community and Culture Across HBS IT By Kellyn Eaddy on April 30, 2024 Share via Facebook Share via... View Details

01 Sep 2013
News

Three Decades of Change and Counting

heaven's sake, take advantage of it! I wasn't engaged with the African American community at MIT, so coming to SVMP was a pivotal point for me, both culturally and academically. Being around brilliant people and seeing all of these... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Management, Scientific, and Technical Consulting Services; Professional Services

Web

Building a Culture of Awareness and Accountability in your Organization - Recruiting

will guide companies in creating anti-racist cultures within their organizations. STRATEGIES FOR BEING ACTIVELY ANTI-RACIST Manso-Brown’s anti-racism workshops offer three key elements for creating a roadmap that helps individuals learn... View Details

Article

Agree to Disagree: Frank Discussion, Attention to Cultural Fit Can Help Avoid Recruiting Errors

Almost everyone in health care has heard this story: With great fanfare a hospital recruits an outside star to lead a clinical program, academic department, or division. Within months it is clear to almost everyone that the marriage is a failure. To better understand... View Details

Keywords: Business or Company Management; Health Care and Treatment; Health Industry

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02 Jun 2020
News

How to Fix a Toxic Workplace, According to 2 Leadership Experts — Including One Who Was Brought in to Repair Uber's Culture

06 Oct 2023
Book

Yes, You Can Radically Change Your Organization in One Week

to ruin a change initiative is failing to answer the question: Why now? We need a clear and compelling change mandate.” Morriss: “It’s critical to understand what you're trying to say deeply and describe it... View Details

Keywords: by Kristen Senz

March 2015
Teaching Note

Cynthia Carroll at Anglo American (A), (B), and (C)

By: Gautam Mukunda

This is a teaching note for the Cynthia Carroll at Anglo American case. It describes how to teach the case to demonstrate theories of leading change and Leader Filtration Theory. The case is a dramatic story of organizational transformation as Carroll attempts to... View Details

Keywords: Leadership And Change Management; Leadership, Personal Strategy ＆ Style; Change Management; Change; Safety; Organizational Culture; Leadership; Leadership Style; Mining Industry; South Africa

July 2020
Case

Kathy Fish at Procter & Gamble: Navigating Industry Disruption by Disrupting from Within

By: Emily Truelove, Linda A. Hill and Emily Tedards

When Kathy Fish, Procter & Gamble’s Chief Research, Development & Innovation Officer, and a 40-year company veteran, stepped into her role in 2014, she was concerned that the world’s leading consumer packaged goods company had lost its capability to produce a steady... View Details

Keywords: Female Protagonist; Organizational Change; Organizational Behavior; Culture Change; Digital; Innovation; Lean Startup; Experimentation; Metrics; Consumer Packaged Goods (CPG); Leadership; Leading Change; Change Management; Organizational Culture; Organizational Change and Adaptation; Disruption; Innovation and Invention; Digital Transformation

November 2016 (Revised December 2020)
Case

Canada Mortgage and Housing Corporation in Motion

By: Boris Groysberg and Sarah L. Abbott

Evan Siddall, newly appointed CEO of Canada Mortgage Housing Corporation, a governmental organization focused on the residential housing market, is charged with leading change at the organization. The case follows this process of change step by step and looks at the... View Details

Keywords: Leadership, Personal Strategy ＆ Style; Government Organizations; Performance Management; Organizational Change And Transformation; Culture; Leading Change; Change; Organizational Change and Adaptation; Organizational Culture; Performance Evaluation; Government Administration; Risk Management; Restructuring; Leadership; Performance; Change Management; Financial Services Industry; Canada

06 Feb 2023
News

Getting Employee Buy-In for Organizational Change

September 2012
Supplement

Hiroshi Mikitani Reflects and Provides Early Updates on Englishnization (November, 2011)

By: Tsedal Neeley

CEO of Rakuten, Hiroshi Mikitani, candidly responds to controversial questions about his Englishnization strategy and implementation across 7,100 employees a year and a half later: Did he make an impulsive move when he mandated English as the company language? Why does... View Details

Keywords: Language; Culture; Communication Barriers; Dynamic Global Marketplace; Rapid Change; Change Management; Ethnicity; Communication; Globalization; Management Teams; Japan

12 Nov 2021
News

Alumni Business Leaders on Confronting the Climate Change Challenge

question: The data and analysis in the latest IPCC report amplified the reality that climate change is widespread, rapidly intensifying, and attributable to human activity. It also signaled both a responsibility and a real opportunity to... View Details

27 Apr 2020
Research & Ideas

How Remote Work Changes What We Think About Onboarding

Are those steps even possible to do remotely? What should the protocol be for disinfecting equipment as it changes hands? If such a solution is not possible, can the employee access important company resources from their personal devices,... View Details

Keywords: by Boris Groysberg

24 Apr 2014
News

Changing the way the world sees Africa

Teresa Clarke (AB 1984, JD 1987, MBA 1988) wants to reveal the real Africa. The chairman and CEO of Africa.com, the fastest growing Africa-related website, is working to change preconceptions about the world’s second-largest continent... View Details

2011
Book

Detour: My Unexpected, Amazing, Life Changing Journey With OnStar

By: Chet Huber

Detour is the story behind the launch of OnStar’s now well known blue button, as told through the eyes of its founder and CEO of over fourteen years, Chet Huber. It’s a personal narrative that describes the events that led up to General Motors’ unexpected choice... View Details

Keywords: General Motors; OnStar; Technological Innovation; Business Startups; Transportation; Safety; Personal Development and Career; Creativity; Success; Business History; Auto Industry

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