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  • 05 Nov 2021
  • Op-Ed

Is the Business World Finally Ready for the Wisdom of Shibusawa?

he created Japan’s first modern bank, Dai’ichi Bank (First National Bank). Its successor, Mizuho Bank, remains one of Japan’s largest banks. Observers might consider Shibusawa as Japan’s Alexander Hamilton, whose similar pop culture... View Details
Keywords: by Geoffrey Jones and Rei Morimoto; Financial Services; Retail
  • 26 Jul 2011
  • First Look

First Look: July 26

firms must understand how changes in service affect customer demand. Supplier reliability tracking is a process whereby customers use past supplier performance to build beliefs about supplier capabilities and hence about future supplier... View Details
Keywords: Sean Silverthorne
  • 02 May 2022
  • What Do You Think?

Can the Case Method Survive Another Hundred Years?

(Susan Young/Harvard Business School) “What do you think?” is a question that has graced case method discussions at the Harvard Business School for the past 100 years. The question reflects long-held beliefs by some members of the HBS... View Details
Keywords: by James Heskett; Education
  • 16 Dec 2019
  • Research & Ideas

Taking on the Taboos That Keep Women Out of India's Workforce

attitudes and perceptions, and those of their husbands, to catch up with households that were baseline, less restricted. We’re trying to get everyone on the same page.” Tearing down social stigmas Three years after the study, the beliefs... View Details
Keywords: by Julia Hanna
  • 31 Aug 2020
  • What Do You Think?

Why Don’t More Organizations Understand the Power of Diversity and Inclusion?

“many of our existing leaders have not had the experience of not being included in their companies’ cultures because of factors related to their race or gender.” That observation probably applies to many in the lower ranks of leadership... View Details
Keywords: by James Heskett
  • 16 May 2000
  • Research & Ideas

Getting the Message: How the Internet is Changing Advertising

graphics, to target the right audience, and to measure responses instantly. But many experts contend that Internet advertising is still in its infancy. There is a widely held belief that in the future we will compare today's Web ads with... View Details
Keywords: by Susan Young
  • March 2017 (Revised September 2017)
  • Case

Facebook Fake News in the Post-Truth World

By: John R. Wells and Carole A. Winkler
In January 2017, Mark Zuckerberg, founder and CEO of Facebook, was surrounded by controversy. The election of Donald Trump as the next president of the United States in November 2016 had triggered a national storm of protests, and many attributed Trump’s victory to... View Details
Keywords: Facebook; Fake News; Mark Zuckerberg; Donald Trump; Algorithms; Social Networks; Partisanship; Social Media; App Development; Instagram; WhatsApp; Smartphone; Silicon Valley; Office Space; Digital Strategy; Democracy; Entry Barriers; Online Platforms; Controversy; Tencent; Agility; Social Networking; Gaming; Gaming Industry; Computer Games; Mobile Gaming; Messaging; Monetization Strategy; Advertising; Digital Marketing; Business Ventures; Acquisition; Mergers and Acquisitions; Business Growth and Maturation; Business Headquarters; Business Organization; For-Profit Firms; Trends; Communication; Communication Technology; Forms of Communication; Interactive Communication; Interpersonal Communication; Talent and Talent Management; Crime and Corruption; Voting; Demographics; Entertainment; Games, Gaming, and Gambling; Moral Sensibility; Values and Beliefs; Initial Public Offering; Profit; Revenue; Geography; Geographic Location; Global Range; Local Range; Country; Cross-Cultural and Cross-Border Issues; Globalized Firms and Management; Globalized Markets and Industries; Governing Rules, Regulations, and Reforms; Government and Politics; International Relations; National Security; Political Elections; Business History; Recruitment; Selection and Staffing; Information Management; Information Publishing; News; Newspapers; Innovation and Management; Innovation Strategy; Technological Innovation; Knowledge Dissemination; Human Capital; Law; Leadership Development; Leadership Style; Leading Change; Business or Company Management; Crisis Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Management Practices and Processes; Management Style; Management Systems; Management Teams; Managerial Roles; Marketing Channels; Social Marketing; Network Effects; Market Entry and Exit; Digital Platforms; Marketplace Matching; Industry Growth; Industry Structures; Monopoly; Media; Product Development; Service Delivery; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Public Ownership; Problems and Challenges; Business and Community Relations; Business and Government Relations; Groups and Teams; Networks; Rank and Position; Opportunities; Behavior; Emotions; Identity; Power and Influence; Prejudice and Bias; Reputation; Social and Collaborative Networks; Status and Position; Trust; Society; Civil Society or Community; Culture; Public Opinion; Social Issues; Societal Protocols; Strategy; Adaptation; Business Strategy; Commercialization; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Customization and Personalization; Diversification; Expansion; Horizontal Integration; Segmentation; Information Technology; Internet and the Web; Mobile and Wireless Technology; Internet and the Web; Applications and Software; Information Infrastructure; Digital Platforms; Internet and the Web; Mobile and Wireless Technology; Valuation; Advertising Industry; Communications Industry; Entertainment and Recreation Industry; Information Industry; Information Technology Industry; Journalism and News Industry; Media and Broadcasting Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; California; Sunnyvale; Russia
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  • 21 Feb 2005
  • Op-Ed

Is Business Management a Profession?

economics, is unable to account for much of the social environment of business—including the social and cultural factors that make themselves felt within organizations, as well as other essential aspects of the phenomenon that it purports... View Details
Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice
  • January 2021
  • Supplement

What Went Wrong with Boeing’s 737 Max? (B)

By: William W. George and Amram Migdal
Following the March 10, 2019, crash of Ethiopian Airlines flight 302, en route to Nairobi, Kenya and the October 29, 2018, downing of Lion Air flight 610 as it took off from Jakarta, Indonesia, Boeing’s 737 Max jet, the model flown in both instances, was grounded by... View Details
Keywords: Ethics; Values and Beliefs; Governance; Corporate Accountability; Governance Controls; Governing Rules, Regulations, and Reforms; Leadership; Management; Business or Company Management; Crisis Management; Risk Management; Organizations; Organizational Culture; Problems and Challenges; Risk and Uncertainty; Safety; Failure; Transportation; Air Transportation; Aerospace Industry; Air Transportation Industry; North America; United States
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  • July 2021 (Revised October 2021)
  • Case

Trouble at Basecamp: Managing Politics, Polarization, and Conflict in the Workplace (A)

By: Nour Kteily, Deepak Malhotra and David Lane
As founders of the software company Basecamp, Jason Fried and David H. Hansson were used to being the subjects of social media attention. Both maintained active and dedicated Twitter followings for their unique perspectives on management and life. But on April 26,... View Details
Keywords: Change; Communication; Policy; Diversity; Fairness; Values and Beliefs; Governance; Employees; Working Conditions; Leading Change; Leadership Style; Mission and Purpose; Organizational Culture; Work-Life Balance; Labor and Management Relations; Conflict and Resolution; Identity; Social Issues; Equality and Inequality; Digital Platforms; Conflict Management; Information Technology Industry; United States
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  • Research Summary

Mastering Strategy Execution

By: Robert Simons

Professor Robert Simons’ research encompasses three areas of management accountability that are the foundation for successful strategy execution: organization design, performance measurement and control, and risk management. In addition, Simons is interested in the... View Details

  • 04 Aug 2011
  • What Do You Think?

How Dangerous Is Common Sense to Managers?

the simple perception of the situation or facts," JR adds that "Common sense is not in the knowledge but in the application of the knowledge." Others placed emphasis on the word "common." S. A. Visotsky, for example, said that "Common... View Details
Keywords: by James Heskett
  • 30 Jun 2021
  • In Practice

The Harvard Business School Faculty Summer Reader 2021

book with me after she raved about it and we both continue to reflect on key learnings. I swiftly followed this book with A Thousand Splendid Suns by Khaled Hosseini, which contributed towards my cultural awareness learning; it is also an... View Details
Keywords: by Kathryn Haviland
  • 24 Aug 2009
  • Research & Ideas

SuperCorp: Values as Guidance System

the Cemex Way, a set of "best practice" principles and processes developed over the years to help people succeed in the Cemex family, the company disseminated its culture across its increasingly far-flung global network.... View Details
Keywords: by Rosabeth Moss Kanter
  • 2020
  • Working Paper

Performance Hacking: The Contagious Business Practice that Corrodes Corporate Culture, Undermines Core Values, and Damages Great Companies

By: Robert D. Austin and Richard L. Nolan
August 7, 1955 is an important date in commercial aviation history. You could say it began the jet airliner age, though other dates might also qualify. Jet engines had proven successful in military aircraft. But no one knew then whether members of the general public... View Details
Keywords: Performance; Organizational Culture; Values and Beliefs
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  • 15 Nov 2017
  • Research & Ideas

How Does a Social Startup Decide to Commercialize? It May Depend on the Founder's Gender

Administration at HBS; and Julie Battilana, the Joseph C. Wilson Professor of Business Administration at HBS and the Alan L. Gleitsman Professor of Social Innovation at Harvard’s Kennedy School. “Although cultural View Details
Keywords: by Carmen Nobel
  • August 1995
  • Case

Slade Plating Department, The

By: Linda A. Hill
Describes a conflict between the values and norms of a segment of an internal social system and those of management and the wider culture. Includes decision opportunity. A rewritten version of an earlier case. View Details
Keywords: Conflict and Resolution; Values and Beliefs; Organizational Culture; Decision Making
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  • January 1998
  • Case

Sideco Americana S.A. (B)

By: Lynn S. Paine and Harold F. Hogan Jr
Supplements the (A) case. View Details
Keywords: Change; Organizational Change and Adaptation; Culture; Values and Beliefs; Moral Sensibility; Ethics; Argentina
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  • 30 Apr 2019
  • First Look

New Research and Ideas, April 30, 2019

in contexts where gender diversity is viewed as “normatively” accepted. By normative acceptance, they mean a widespread cultural belief that gender diversity is important. In other words, View Details
Keywords: Dina Gerdeman
  • April 1984
  • Supplement

Johnson & Johnson (A): Philosophy & Culture, James Burke, Video

By: Francis Aguilar
James Burke, chairman and CEO of Johnson & Johnson, discusses the company's philosophy and culture, with particular emphasis on the significance of the Credo. View Details
Keywords: Organizational Culture; Values and Beliefs; Mission and Purpose; Management Teams; Pharmaceutical Industry; Medical Devices and Supplies Industry; Consumer Products Industry
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