Publications

03 Jan 2017
First Look

January 3, 2017

Winter 2017 MIT Sloan Management Review Why Big Data Isn't Enough By: Chai, Sen, and Willy C. Shih Abstract—There is a growing belief that sophisticated algorithms can explore huge databases and find relationships independent of any... View Details

Keywords: Carmen Nobel

09 May 2017
First Look

New Research and Ideas, May 9

show that frame flexibility is both cognitive, through claimed beliefs and understandings, and emotional, through claimed appeals to feelings and aspirations. First, we reexamine an assumption that cognitive frames are static and suggest... View Details

Keywords: Sean Silverthorne

01 Oct 2007
Research & Ideas

Encouraging Dissent in Decision-Making

beliefs that foam strikes incurred during the launch of the space shuttle Columbia posed no risk to its fuselage. This propensity to maintain silence, a flaw at once personal and organizational, is "widespread and problematic"... View Details

Keywords: by Garry Emmons

March 2023 (Revised September 2023)
Case

Patagonia: 'Earth Is Now Our Only Shareholder'

By: Brian Trelstad, Nien-hê Hsieh, Michael Norris and Susan Pinckney

In September 2022, Yvon Chouinard, the iconoclastic founder of outdoor apparel company Patagonia, announced a new ownership model for his company. Chouinard and his family had held complete control of the company's voting and non-voting stock since its founding 50... View Details

15 Nov 2016
First Look

November 15, 2016

stability—bailouts and regulation—varies with the government's fiscal burden and characteristics of the economy. Explaining the Persistence of Gender Inequality: The Work-Family Narrative as a Social Defense against the 24/7 Work Culture... View Details

Keywords: Sean Silverthorne

08 Sep 2014
Research & Ideas

The Strategic Way To Hire a Sales Team

[an]other industry." Driving this view is a belief that there's a trade-off between hiring for experience and the amount of time and money that you don't need to spend on training and development. But these are very different things,... View Details

Keywords: by Carmen Nobel

18 Apr 2018
First Look

First Look at New Research and Ideas, April 18, 2018

distance themselves from seekers who they learn consulted others, an effect mediated by perceptions that their own advice will be disregarded. Underlying these effects is an asymmetry between advisors’ and seekers’ beliefs about the... View Details

Keywords: Sean Silverthorne

Web

Health Care - Faculty & Research

Disruptive Innovation ; Technological Innovation ; Management Style ; Organizational Culture ; Success ; Technology Industry ; Health Industry ; United States Citation Educators Purchase Related Neeley, Tsedal, Levi Stroud, Ruth Page, and... View Details

31 Aug 2021
Book

Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate

stresses: “There is always something you and others can do to make changes. Effecting change alone can be hard, especially in the face of big challenges that affect an entire social or political system, but by banding together and sustaining collective action, we can... View Details

Keywords: by Jay Fitzgerald

August 2020
Case

Zoom Video Communications: Eric Yuan's Leadership During COVID-19

By: Scott Duke Kominers, Christopher Stanton, Andy Wu and George Gonzalez

In the first half of 2020, worldwide lockdowns caused by the COVID-19 pandemic brought explosive growth to the Zoom Video Communications platform, as people replaced in-person work and social events with videoconferencing. Months into the pandemic, CEO Eric Yuan... View Details

Keywords: Transformation; Communication Technology; Customer Value and Value Chain; Values and Beliefs; Technological Innovation; Leadership; Crisis Management; Organizational Culture; Working Conditions; Strategy; Information Technology; Applications and Software; Technology Adoption; Health Pandemics; Technology Industry; United States; California

01 Dec 2006
What Do You Think?

How Important Is Quality of Labor? And How Is It Achieved?

that lead to economic prosperity. He defines labor quality in terms of such things as discipline and attitudes toward work. This requires social beliefs and institutions that produce labor quality. By implication, this largely rules out... View Details

Keywords: by by Jim Heskett

14 Jun 2022
Blog Post

Meet the HBS Jewish Student Association

family while living in a small town with very few Jews, I am passionate about sharing my culture and beliefs with others to build awareness and understanding with the larger global community. Prior to HBS, I... View Details

05 May 2011
What Do You Think?

How Ethical Can We Be?

another environment?" Anyone who has studied business cultures in various parts of the world probably would respond affirmatively. Gerald Nanninga observed that "unethical decisions can often appear to be the 'best' decision... View Details

Keywords: by Jim Heskett

28 Nov 2005
Research & Ideas

Unilever: Transformation and Tradition

shareholders. Unilever's historical legacy provided organizational and cultural constraints on the options available. It entered the 1960s with an organization that was so decentralized as to be fragmented. The British and Dutch... View Details

Keywords: by Geoffrey Jones; Consumer Products

23 May 2018
Research & Ideas

How to Know If Your Neighborhood Is Being Gentrified

The High Line redevelopment in winter, New York City. sx70 A new study of gentrification shows that the addition of a coffee shop or restaurant in your neighborhood could be an early indicator that housing prices are about to spike. The research also casts some doubt... View Details

Keywords: by Dina Gerdeman

28 Jan 2020
Book

Advanced Leadership Requires More Than Outside-The-Box Thinking

actions. Change is possible! A new view of the past helps pave the way toward a belief in a different version of the future. Telling a great story builds hope. It should also show other people what’s in it for them. So a great leadership... View Details

Keywords: by Sean Silverthorne

May 2017
Case

Fresh to Table

By: Gautam Mukunda and Brooks C. Holtom

After the contentious firing of an office manager, the leadership at Fresh to Table, a software-as-a-service provider for luxury hotels and restaurants, make an unpleasant discovery. While reviewing the office manager's internal electronic communications, company... View Details

Keywords: Behavior; Resignation and Termination; Organizational Culture; Values and Beliefs; Leadership