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  • All HBS Web  (3,541)
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    • Research  (1,966)
    • Events  (27)
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  • All HBS Web  (3,541)
    • People  (5)
    • News  (797)
    • Research  (1,966)
    • Events  (27)
    • Multimedia  (32)
  • Faculty Publications  (1,036)
← Page 9 of 3,541 Results →

    IDEO's Culture of Helping

    In the highest-performing companies, it is a norm that colleagues support one another’s efforts to do the best work they can. After spending two years observing, interviewing people, and conducting surveys at one office of IDEO, the authors discovered four... View Details
    • September 2015 (Revised February 2016)
    • Supplement

    Novell (B): Board of Directors Aftermath of Hedge Fund Attack

    By: Richard L. Nolan
    No corporation and its board of directors is immune to a disruptive shareholder activist attack. The Novell (A) and (B) cases take students through a shareholder activist attack and its aftermath—a saga that spanned 5 years. The cases outline the activist playbook in... View Details
    Keywords: Investment Activism; Governing and Advisory Boards; Decision Making
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    Nolan, Richard L. "Novell (B): Board of Directors Aftermath of Hedge Fund Attack." Harvard Business School Supplement 916-405, September 2015. (Revised February 2016.)
    • 10 Aug 2016
    • News

    The meaning of trust in the age of Airbnb

    • 23 Sep 2015
    • HBS Seminar

    Nicola Lacetera, Associate Professor of Strategic Management, Rotman School of Management, University of Toronto

    • May–June 2013
    • Article

    Can Global Brands Create Just Supply Chains? Response: Promoting Political Mobilization

    By: Jodi L. Short and Michael W. Toffel
    Codes of conduct indicate that working conditions are improving overall at the factories being monitored by multinational corporations, and that these codes of conduct also create possibilities for political mobilization that can improve labor conditions more broadly. View Details
    Keywords: Regulation; Auditing; Labor Relations; Occupational Safety; Environmental Operations; Environmental Regulation; Employees; Labor; Labor and Management Relations; Governing Rules, Regulations, and Reforms; Manufacturing Industry; China; Bangladesh; India; Honduras; Nicaragua; Pakistan; Guatemala; Malaysia; Viet Nam
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    Short, Jodi L., and Michael W. Toffel. "Can Global Brands Create Just Supply Chains? Response: Promoting Political Mobilization." Boston Review 38, no. 3 (May–June 2013).
    • 18 Aug 2016
    • News

    The power of rituals

    • 2014
    • Working Paper

    The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay

    By: Hummy Song, Anita L. Tucker and Karen L. Murrell
    We conduct an empirical investigation of the impact of queue management on patients' average wait time and length of stay (LOS). Using an Emergency Department's (ED) patient-level data from 2007 to 2010, we find that patients' average wait time and LOS are longer when... View Details
    Keywords: Pooling; Queue Management; Strategic Servers; Social Loafing; Empirical Operations; Health Care; Fairness; Management Practices and Processes; Service Delivery; Health Care and Treatment; Health Industry
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    Song, Hummy, Anita L. Tucker, and Karen L. Murrell. "The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay." Working Paper. (October 2014.)
    • 24 Jun 2002
    • Research & Ideas

    Four Keys of Enduring Success: How High Achievers Win

    senior research fellow Laura L. Nash are conducting for a forthcoming book on the meaning and choices behind the success of high contributors. Success that endures, they are discovering, stems from four... View Details
    Keywords: by Martha Lagace
    • September 2023
    • Supplement

    Design and Evaluation of Targeted Interventions

    By: Eva Ascarza
    Targeted interventions serve as a pivotal tool in business strategy, streamlining decisions for enhanced efficiency and effectiveness. This note delves into two central facets of such interventions: first, the design of potent decision guidelines, or targeting... View Details
    Keywords: Marketing; Design; Business Strategy; Policy; Retail Industry; Apparel and Accessories Industry; Technology Industry; Financial Services Industry; Telecommunications Industry
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    Ascarza, Eva. "Design and Evaluation of Targeted Interventions." Harvard Business School Spreadsheet Supplement 524-703, September 2023.
    • October 2023 (Revised February 2024)
    • Technical Note

    Design and Evaluation of Targeted Interventions

    By: Eva Ascarza and Ta-Wei (David) Huang
    Targeted interventions serve as a pivotal tool in business strategy, streamlining decisions for enhanced efficiency and effectiveness. This note delves into two central facets of such interventions: first, the design of potent decision guidelines, or targeting... View Details
    Keywords: Marketing; Customer Relationship Management; Analysis; Design; Business Strategy; Retail Industry; Apparel and Accessories Industry; Technology Industry; Financial Services Industry; Telecommunications Industry
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    Ascarza, Eva, and Ta-Wei (David) Huang. "Design and Evaluation of Targeted Interventions." Harvard Business School Technical Note 524-034, October 2023. (Revised February 2024.)
    • 2010
    • Chapter

    A Contingency Theory of Leadership

    By: Jay W. Lorsch
    The idea of a contingency theory of leadership is not novel. In the 1960s several scholars conducted research and proposed such an approach arguing that the style of leadership that would be most effective depended upon the situation (Fiedler, Tannenbaum and Schmidt,... View Details
    Keywords: Leadership Style; Situation or Environment; Behavior; Theory
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    Lorsch, Jay W. "A Contingency Theory of Leadership." Chap. 15 in Handbook of Leadership Theory and Practice, edited by Nitin Nohria and Rakesh Khurana. Harvard Business Press, 2010.

      Avoid the Pitfalls of A/B Testing

      The use of online A/B testing has spread rapidly in recent years, fueled by the growing appreciation of its value and the relatively low costs and increasing availability of technology needed to conduct them. Today, it is no exaggeration to say that the successful... View Details

      • September 21, 2018
      • Article

      Innovation Should Be a Top Priority for Boards. So Why Isn't It?

      By: J. Yo-Jud Cheng and Boris Groysberg
      Corporate directors and executives alike recognize that today’s pace of change continues to accelerate and that firms need to innovate to stay ahead. But are boards doing enough to support innovation, as they should? We conducted a survey of over 5,000 board members... View Details
      Keywords: Board Of Directors; Innovation; Technology; Innovation and Invention; Corporate Governance; Governing and Advisory Boards; Business Strategy
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      Cheng, J. Yo-Jud, and Boris Groysberg. "Innovation Should Be a Top Priority for Boards. So Why Isn't It?" Harvard Business Review (website) (September 21, 2018).
      • March 1983 (Revised March 2008)
      • Case

      Benjamin Franklin and the Definition of American Values

      By: Richard S. Tedlow
      Discusses the value systems and their relationship to the conduct of business in 18th Century America. Also focuses on Benjamin Franklin, the preeminent colonial American, to examine how business was conducted in his era. Based on an earlier case by B.E. Supple. View Details
      Keywords: Business Ventures; Values and Beliefs; Business History; Business and Government Relations; United States
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      Tedlow, Richard S. "Benjamin Franklin and the Definition of American Values." Harvard Business School Case 383-160, March 1983. (Revised March 2008.)
      • Article

      The Origins of Ethnolinguistic Diversity

      By: Stelios Michalopoulos
      This study explores the determinants of ethnolinguistic diversity within as well as across countries, shedding light on its geographic origins. The empirical analysis conducted across countries, virtual countries, and pairs of contiguous regions establishes that... View Details
      Keywords: Ethnicity; Spoken Communication; Geography
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      Michalopoulos, Stelios. "The Origins of Ethnolinguistic Diversity." American Economic Review 102, no. 4 (June 2012): 1508–1539.
      • 1998
      • Article

      Looking Inside the Fishbowl of Creativity: Verbal and Behavioral Predictors of Creative Performance

      By: J. Ruscio, D. M. Whitney and T. M. Amabile
      This study set out to identify specific task behaviors that predict observable product creativity in three domains and to identify which of those behaviors mediate the well-established link between intrinsic motivation and creativity. One-hundred fifty-one... View Details
      Keywords: Creativity; Cognition and Thinking; Behavior
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      Ruscio, J., D. M. Whitney, and T. M. Amabile. "Looking Inside the Fishbowl of Creativity: Verbal and Behavioral Predictors of Creative Performance." Creativity Research Journal 11, no. 3 (1998): 243–263.

        A Causal Test of the Strength of Weak Ties

        The strength of weak ties is an influential social-scientific theory that stresses the importance of weak associations (e.g., acquaintance versus close friendship) in influencing the transmission of information through social networks. However, causal tests of... View Details
        • Research Summary

        Overview of Research

        My research examines approaches to improving the performance of our health care delivery system with a primary focus on health information technology. Reflecting the interdisciplinary nature of my program, my dissertation draws upon theories and insights from... View Details

        • March–April 2020
        • Article

        Building A Culture of Experimentation

        By: Stefan Thomke
        Why don’t organizations test more? After examining this question for several years, I can tell you that the central reason is culture. As companies try to scale up their experimentation capacity, they often find that the obstacles are not tools and technology but... View Details
        Keywords: Experimentation; Culture; Innovation; Online; Customer Experience; Organizational Culture; Innovation and Invention; Internet and the Web; Attitudes; Decision Making; Change; Leadership
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        Thomke, Stefan. "Building A Culture of Experimentation." Harvard Business Review 98, no. 2 (March–April 2020): 40–48.
        • 23 Sep 2019
        • News

        Measuring the Effects of Loan Forgiveness

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