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  • 13 Jan 2013
  • News

Revitalizing America: Whatever the Question, National Service Is an Answer

  • 24 Sep 2014
  • Op-Ed

Stop Thinking of Climate Change as a Religious or Political Issue

You sometimes hear people say things like, "I believe in global warming" or "I don't believe in climate change." It seems odd to approach climate change in this way, as though it were a question of belief, like religion. Most of the time when we confront uncertainty in... View Details
Keywords: by Forest Reinhardt; Energy; Utilities
  • 2008
  • Working Paper

Economic Factors Underlying the Unbundling of Advertising Agency Services

By: Mohammad Arzaghi, Ernst R. Berndt, James C. Davis and Alvin J. Silk
This paper addresses a longstanding puzzle involving the unbundling of services that has occurredover more than two decades in the U.S. advertising agency industry: How can the shift from the bundling to the unbundling of services be explained and what accounts for the... View Details
Keywords: Transformation; Framework; Service Operations; Decisions; Relationships; Price; Diversification; Geography; Cost; Advertising Industry; United States
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  • March 2012
  • Article

China's Growing IT Services and Software Industry: Challenges and Implications

By: F. Warren McFarlan, Ning Jia and Justin Wong
The Chinese management software and IT services industry has grown dramatically over the past two decades and today is about the size of the Indian industry a decade ago. The objective of this article is to help CIOs in firms outside of China better understand the... View Details
Keywords: Growth and Development; Information Technology; Applications and Software; Problems and Challenges; Information Technology Industry; China
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    The Art of Negotiation

    Michael Wheeler's The Art of Negotiation offers a distinctive, creative approach to negotiation. The process cannot be scripted. Other parties will have their own agendas and ideas about how the interaction should unfold. As a result, negotiation must be improvised on... View Details
    • Web

    Research Staff Services - Faculty & Research

    Research Services Research Staff Services 3ms As part of the Division of Research and Faculty Development (DRFD), Research Staff Services (RSS)... View Details
    • April 2015
    • Case

    Dutch Bros. Coffee: A Compelling Future

    By: Joshua Margolis and Christine Snively
    Travis Boersma, co-founder and President of the Dutch Bros. coffee chain, faces three operational decisions that will shape the company's growth trajectory and distinctive culture. First, should they offer a specialty coffee at a subset of their stores in one region... View Details
    Keywords: Culture And Community; Service Management; Retail; Food; Managing Growth; Family Business; Small Business; Leadership; Culture; Food and Beverage Industry; Oregon
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    • December 2004 (Revised April 2006)
    • Case

    Managing Diversity at Cityside Financial Services

    By: Robin J. Ely and Ingrid Vargas
    Cityside Financial Services, a disguised consumer bank, serves both a largely African-American urban community and a more affluent, predominantly white clientele. To match the gender and racial makeup of its staff to that of its customers, Cityside's sales division... View Details
    Keywords: Selection and Staffing; Situation or Environment; Race; Employees; Gender; Customer Satisfaction; Diversity; Cross-Cultural and Cross-Border Issues; Banks and Banking; Banking Industry
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    • Web

    Training Materials - Research Computing Services

    Training Training Materials 3ms Research Computing Services offers training on a wide range of topics. Whether you are looking to review a training workshop you attended or... View Details
    • Web

    RCS Cheat Sheet - Research Computing Services

    Help RCS Cheat Sheet 5ms Check out the links below to quickly get started with our statistical/data services, high-throughput compute cluster, research software, and self-paced training. For additional assistance, please see our help page. Statistical and Data View Details
    • Web

    SAS/CONNECT - Research Computing Services

    Software Tools SAS/CONNECT 3ms SAS/CONNECT is an application that allows you to connect a SAS session running on your desktop to SAS on the HBSGrid. SAS/CONNECT offers two types of services, which both use desktop SAS Windows View Details
    • Web

    Contact Us - Research Computing Services

    resources , see our online forms . Troubleshooting Submit this form, email research@hbs.edu , or call 617.495.6100 . Please use the 5 W's (who, what, where, when, and why) as a guideline in describing your... View Details
    • 04 Dec 2023
    • Blog Post

    My Summer of Joy with the National Parks Service

    Hi all, my name is Rhea! I was lucky enough to work for the National Park Service this summer as a business management intern with the Submerged Resources Center (SRC). The SRC... View Details
    • 01 Dec 2020
    • News

    Steady as She Goes

    Courtesy Coles This was going to be the year everything got back to normal. Since Leah Weckert (MBA 2008) became the CFO at Australia’s Coles Group in 2018, the supermarket giant had announced a demerger—the largest in the country’s... View Details
    Keywords: April White; COVID-19; change management; leadership; women; grocery stores; Food and Beverage Stores; Retail Trade
    • Web

    Scaling Work - Research Computing Services

    necessary, as you control all the resources on that machine. However, on a compute cluster, you only control the resources that the scheduler has given you, and it has given you only the resources that... View Details
    • 24 Aug 2009
    • Research & Ideas

    SuperCorp: Values as Guidance System

    What's good for General Motors may no longer be good for the country. In its place must arise a new model of the company, one that serves society as well as rewarding... View Details
    Keywords: by Rosabeth Moss Kanter
    • September 2018 (Revised October 2018)
    • Supplement

    Lexoo: Building a Long-Lasting Platform

    By: Chiara Farronato and Elena Corsi
    Lexoo, a UK-based online marketplace for legal services, was facing the strategic choice of how to grow from early start-up to mature platform. Daniel van Binsbergen, Lexoo's CEO, and web developer Chris O'Sullivan, CTO, had set up Lexoo to help Small and Medium-Sized... View Details
    Keywords: Marketplaces; Legal Services; Growth Strategy; Technology Ventures; Pivot; Service Operations; Digital Platforms; Growth and Development Strategy; Small Business; Decision Making; Legal Services Industry
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    • Web

    Data Storage - Research Computing Services

    project spaces. Home Folders By default, when your grid account is created (whether this account is used for just storage or storage + compute), a home folder is created as well. This is similar to the home... View Details
    • Web

    RCS Policies - Research Computing Services

    http://vpr.harvard.edu/ . Our computing infrastructure is a shared resource, supporting concurrent access by many users. As a result, RCS must enforce some basic guidelines for... View Details
    • Web

    Frequently Asked Questions - Research Computing Services

    Help Frequently Asked Questions 8ms Accessing Our Services and Training Can I provide a research collaborator access to the HBSGrid? Non-HBS Collaborators of HBS faculty can gain access to the research... View Details