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    How AI Could Help Small Businesses

    As technology opens the doors to vast troves of data, opportunities are emerging to create new insights on a small business’s health and prospects. Insights from this data have the potential to resolve two defining issues that have faced lenders and borrowers in... View Details
    • April 2024
    • Case

    Managing AI Risks in Consumer Banking

    By: Suraj Srinivasan, Satish Tadikonda, Paul Dongha, Manoj Saxena and Radhika Kak
    In early 2024, Ruth Jones, head of digital banking at Signa Bank, a (fictitious) European consumer bank, was thinking about how to best incorporate GenAI capabilities to improve efficiencies and create new ways to improve the customer experience. Where were the biggest... View Details
    Keywords: Customer Relationship Management; AI and Machine Learning; Risk Management; Opportunities; Customization and Personalization; Banking Industry; Europe
    Related
    • March 2024 (Revised August 2024)
    • Supplement

    Darktrace: Scaling Cybersecurity and AI (B)

    By: Jeffrey F. Rayport and Alexis Lefort
    Related
    • 15 Mar 2023
    • Podcast

    Google’s AI Approach to Climate Change

    In this second episode in our series on climate change and AI, Yossi Matias, Vice President, Engineering & Research at Google, and the founding Managing Director of Google Center in Israel, explains how Google uses AI and Machine Learning to tackle some of the biggest... View Details
    • 26 Feb 2019
    • Podcast

    AI and the value of expertise

    AI has been predicted to replace humans in professions ranging from customer service representatives to medical doctors. But many have pointed out elements of human work that would be difficult to imagine being performed by AI. HBS Professor Raj Choudhury discusses his... View Details
    • 20 Nov 2024
    • Podcast

    Using AI to Optimize Energy Demand

    In this episode, host Mike Toffel speaks with Pasi Miettinen, CEO of Sagewell, a company that uses AI to help utilities and their customers manage energy demand efficiently. Pasi explains how Sagewell’s technology helps reduce peak electricity usage, which in turn... View Details
    • 27 Jun 2024
    • News

    Gen AI Marketing: How Some 'Gibberish' Code Can Give Products an Edge

    • 25 Apr 2022
    • Video

    Winning the War of the Future: Cyber, Disinformation, and AI

    • 12 Apr 2023
    • News

    Using AI to Adjust Your Marketing and Sales in a Volatile World

    • 2024
    • Working Paper

    Old Moats for New Models: Openness, Control, and Competition in Generative AI

    By: Pierre Azoulay, Joshua L. Krieger and Abhishek Nagaraj
    Drawing insights from the field of innovation economics, we discuss the likely competitive environment shaping generative AI advances. Central to our analysis are the concepts of appropriability—whether firms in the industry are able to control the knowledge generated... View Details
    Keywords: Technological Innovation; AI and Machine Learning; Open Source Distribution; Policy
    Related
    • 2020
    • Article

    Defining AI in Policy versus Practice

    By: P.M. Krafft, Meg Young, Michael Katell, Karen Huang and Ghislain Bugingo
    Related
    • 15 Aug 2024
    • News

    How AI Can Power Brand Management

    • 27 Mar 2024
    • News

    Why Great AI Produces Lazy Humans

    • 05 Dec 2023
    • News

    Setting AI Projects Up for Success

    • 15 Aug 2023
    • News

    Reskilling in the Age of AI

    • 25 May 2023
    • News

    Podcast: How Generative AI Changes Strategy

    • 10 Jan 2020
    • News

    Competing in the Age of AI

    • 04 Jun 2024
    • News

    Navigating Consumer Data Privacy in an AI World

    • 2023
    • Working Paper

    Navigating the Jagged Technological Frontier: Field Experimental Evidence of the Effects of AI on Knowledge Worker Productivity and Quality

    By: Fabrizio Dell'Acqua, Edward McFowland III, Ethan Mollick, Hila Lifshitz-Assaf, Katherine C. Kellogg, Saran Rajendran, Lisa Krayer, François Candelon and Karim R. Lakhani
    The public release of Large Language Models (LLMs) has sparked tremendous interest in how humans will use Artificial Intelligence (AI) to accomplish a variety of tasks. In our study conducted with Boston Consulting Group, a global management consulting firm, we examine... View Details
    Keywords: Large Language Model; AI and Machine Learning; Performance Efficiency; Performance Improvement
    Related
    • 18 Feb 2025
    • Podcast

    The Consumer Psychology of Adopting AI

    Despite all the ways that artificial intelligence promises to improve our lives, many consumers feel anxious and are averse to AI-powered products and services. For marketers and product managers, it’s vital to understand what is driving that resistance to adoption.... View Details