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  • 09 Jul 2020
  • Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

says. Porter provides the example of a company focused on high-end features and service that is tempted during a recession to cut back in response to a customer’s price concerns. This is the wrong move, he says. By cutting back on what... View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • 28 Jul 2020
  • Research & Ideas

Racism and Digital Design: How Online Platforms Can Thwart Discrimination

Airbnb's "instant book" feature, which allows guests to book rentals before hosts view their profiles, as a move in the right direction. Through experimentation, Luca says, platform companies like Airbnb can surface design elements that align with both View Details
Keywords: by Kristen Senz; Service; Service; Service
  • October 2016
  • Case

The Quiet Ascension of LA Fitness

By: John R. Wells and Gabriel Ellsworth
In 2016, LA Fitness was the largest chain of non-franchised fitness clubs in North America, operating 676 clubs, serving 4.9 million members, and generating revenues of over $1.9 billion. Founded by Chinyol Yi, Louis Welch, and Paul Norris in 1984, the privately held... View Details
Keywords: LA Fitness; Health Clubs; Fitness; Gyms; Chain; Exercise; Personal Training; Retention; Bally Total Fitness; 24 Hour Fitness; Planet Fitness; Buildings and Facilities; Acquisition; Business Growth and Maturation; Business Model; For-Profit Firms; Customers; Customer Focus and Relationships; Customer Satisfaction; Demographics; Age; Gender; Income; Residency; Borrowing and Debt; Capital; Capital Structure; Cash; Cash Flow; Cost; Private Equity; Financial Condition; Financial Liquidity; Financing and Loans; Investment Return; Price; Profit; Revenue; Geographic Location; Geographic Scope; Multinational Firms and Management; Business History; Employees; Recruitment; Selection and Staffing; Human Capital; Contracts; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Market Entry and Exit; Operations; Service Operations; Leasing; Private Ownership; Problems and Challenges; Sales; Salesforce Management; Situation or Environment; Opportunities; Sports; Strategy; Business Strategy; Competition; Competitive Strategy; Competitive Advantage; Corporate Strategy; Expansion; Segmentation; Information Technology; Mobile Technology; Technology Platform; Health Industry; United States; California; Los Angeles
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  • 13 Oct 2010
  • First Look

First Look: October 13, 2010

case:http://cb.hbsp.harvard.edu/cb/product/610038-PDF-ENG Purchase this supplement (B):http://cb.hbsp.harvard.edu/cb/product/610039-PDF-ENG Hiring Professionals in China: A Practitioner's Guide Heidi K. GardnerHarvard Business School Note... View Details
Keywords: Sean Silverthorne
  • 16 Jun 2015
  • First Look

First Look: June 16, 2015

Abstract—Under fairly general assumptions, expected stock returns are a linear combination of two firm fundamentals-book-to-market ratio and return on equity. This parsimonious relation is pervasive, producing expected return proxies... View Details
Keywords: Sean Silverthorne
  • 29 Aug 2017
  • First Look

First Look at New Research and Ideas, August 29

client portfolio. The case enables a discussion of different types of clients in a global professional service firm in terms of relative revenues, profitability, and strategic... View Details
Keywords: Sean Silverthorne
  • 04 Aug 2010
  • News

A Lonely Crusader

2002, Ackman shorted MBIA’s stock and bought credit default swaps betting that the firm would tank. Then he went public with his bets and a 66-page research report detailing his case. What happened next would have broken a man possessing... View Details
Keywords: Roger Thompson; subprime mortgages; Finance; Real Estate
  • 23 Jul 2012
  • Research & Ideas

The Power of Conversational Leadership

Instead, they are adopting a conversational approach. In their new book, Talk, Inc.: How Trusted Leaders Use Conversation to Power Their Organizations, Groysberg and communication professional Michael Slind show how several global... View Details
Keywords: by Carmen Nobel
  • Web

Online Entrepreneurship & Innovation Courses | HBS Online

Professor Ryan Buell Gain a systematic approach for delivering standout services and experiences that provide a competitive edge and build customer loyalty. 4 weeks, 5-6 hrs/week Enroll by March 20 $1,850 Certificate Complete any three... View Details
  • 15 Mar 2016
  • First Look

March 15, 2016

governments by oil and gas firms, and negative stock price reactions for affected firms at the announcement of regulations mandating disclosure. This suggests that sample firm managers and their investors... View Details
  • 16 Nov 2010
  • First Look

First Look: November 16, 2010

had suggested—and if so, who should be charged how much and for what? Could YouTube charge users for downloading content, a model it was now beginning to test? Or would it be better for the online video giant to continue to pursue an advertising model, but perhaps... View Details
Keywords: Sean Silverthorne
  • Web

Pagliuca Harvard Life Lab | About

innovation hub in Allston that encourages our students and faculty to explore and nurture ideas that lead to new knowledge, new products, new services and perhaps even new industries.” About the Name The Pagliuca Harvard Life Lab is named... View Details
  • November 2000 (Revised May 2002)
  • Case

FleetBoston Financial: Online Banking

By: Frances X. Frei and Hanna Rodriguez-Farrar
As the ninth largest bank holding company in the United States in 2000, FleetBoston Financial Corp. provided a myriad of financial services, including retail banking, loan origination, and brokerage accounts. This case explores how FleetBoston responded to the Internet... View Details
Keywords: Business Model; Borrowing and Debt; Cost Management; Banks and Banking; Consumer Behavior; Service Operations; Competition; Online Technology; Banking Industry; United States
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  • 15 Jun 2010
  • First Look

First Look: June 15

case considers the challenges professional service firm employees face in terms of work-life issues. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/410112-PDF-ENG... View Details
Keywords: Martha Lagace
  • 02 Oct 2017
  • What Do You Think?

Do Bitcoin and Digital Currency Have a Future?

first Wall Street firm to do so. For me, the jury is still out. Here’s why. Back in the 1960s, I partnered with a commodities broker at the then-existent Hayden, Stone brokerage firm to form the Comsec Fund,... View Details
Keywords: by James L. Heskett; Financial Services
  • 01 Sep 2003
  • News

Kumar Mahadeva

Cognizant provides application outsourcing services and 24/7 software project management for a small but intensely loyal client base of large U.S. and European companies. Widely praised in the business press for its innovation and growth,... View Details
Keywords: Deborah Blagg; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
  • 28 Aug 2007
  • First Look

First Look: August 28, 2007

users or securing their exclusive affiliation--are costly and risky. Describes less costly staged strategies for building two-sided platforms. With the "vendor to two-sided platform" strategy, a firm starts as a vendor selling... View Details
Keywords: Martha Lagace
  • Web

Global Opportunity Fellowship GO: AFRICA - Alumni

Phillip Andrews, HBS Career & Professional Development, 617.495.6086, phandrews@hbs.edu . GO Fellowship applicants and recipients agree to abide by the HBS Community Values and the MBA Honor Code . Awards Award amounts are determined... View Details
  • Web

Strategy for Health Care Delivery - Institute For Strategy And Competitiveness

Align your organization around a value-based strategy: Build a firm foundation for exploring and implementing strategy transformation Manage the issues that arise when implementing new approaches Lead strategic and organizational change... View Details
  • 07 Mar 2022
  • Research & Ideas

Effective Leaders Share the Spotlight with Their Teams

own professional rewards, with the research showing they are twice as likely as the average manager to be promoted to CEO. And when they reach the CEO spot, they tend to boost returns for their firms. While sharing the spotlight may be a... View Details
Keywords: by Pamela Reynolds