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Show Results For
- All HBS Web
(4,520)
- People (9)
- News (2,060)
- Research (2,038)
- Events (3)
- Multimedia (2)
- Faculty Publications (1,206)
- June 2015 (Revised November 2016)
- Supplement
HealthCare.gov: The Crash and the Fix (B)
By: Leonard A. Schlesinger and Paras D. Bhayani
A review of the process utilized by the Obama administration to create the Health Care.gov exchange and the problems that resulted from the implementation effort. This case provides the follow on strategy and processes utilized to get the site up and running after the... View Details
Keywords: Organizational Change; Implementing Strategy; Implementation; Government Innovation; Health Care Industry; Health Care Reform; Service Delivery; Internet and the Web; Health; Government and Politics; Information Technology Industry; Information Technology Industry; Information Technology Industry; United States
Schlesinger, Leonard A., and Paras D. Bhayani. "HealthCare.gov: The Crash and the Fix (B)." Harvard Business School Supplement 315-130, June 2015. (Revised November 2016.)
- 01 Dec 2003
- News
Selling Digital Privacy
companies, we should capitalize on the value of our personal information and get something of value in return. Deighton’s recent working paper, “Market Solutions to Privacy Problems?,” suggests that consumers would gain the advantage if... View Details
- 01 Jun 2005
- News
Christensen Center: Open for Business
shed light on ways to improve teaching. The center will offer a range of services to help faculty improve their teaching skills, including one-on-one coaching sessions, seminars on particular classroom challenges, group workshops, and... View Details
- 01 Jun 2005
- News
Better than Cash
and general management consulting services — all free of charge. “The five CAP volunteers assessed our agency carefully and gave me the kind of information I hadn’t had before,” says Alston-Follansbee. “They... View Details
- 01 Dec 2003
- News
Christine Fairchild to Head External Relations
External Relations as assistant director of alumni relations in 1988, after spending nine years at the Harvard University Art Museums. She was promoted to associate director in 1992 and was named director in 1993. Under her leadership, the School’s alumni programs and... View Details
- 01 Sep 2004
- News
Alumni Board Wraps Up Year
year-end report. The Alumni Career Services Committee, chaired by Jim Gibbons (MBA ’94), found that alumni are changing job responsibilities and employers more frequently than in the past, and that many are interested in making the... View Details
- 01 Mar 2012
- News
Where Innovation Rules
manufacturing, from entertainment to energy. Indeed, it is hard to imagine a world without the products and services created by HBS alumni. In the pages that follow, we present profiles of contemporary HBS alumni who continue that... View Details
- 01 Jun 2015
- News
Five-Star Research
measurable impact on a business’s bottom line. For Luca, who has authored several studies on the topic—and is himself an occasional Yelp critic—online reviews are “one of the most powerful information sources that has emerged in decades,... View Details
- 01 Apr 2000
- News
HBS Alumni Association Board of Directors: President's Report
This year's committees are Club Relations, chaired by Amelie Vecchione (MBA '84); Online Services for Alumni, chaired by Michael V. Jennings (MBA '68); and Continuing Education for Alumni, chaired by Susan Luick Good (MBA '71). Each... View Details
Keywords: Edmund A. Hajim (MBA '64)
- 01 Oct 1997
- News
HBS Alumni Association Board of Directors: President's Report
will come as no surprise that some of the broader issues addressed last year have carried over; these may well be with us as we head into the 21st century! Committee assignments have been made around three broad issues: Information... View Details
- 01 Dec 2000
- News
Books
The Strategy-Focused Organization by Robert S. Kaplan and David P. Norton (Harvard Business School Press) Following the success of their 1996 bestseller, The Balanced Scorecard, Robert Kaplan and David Norton have published a new book based on their analysis of some... View Details
- 19 Nov 2001
- Research & Ideas
Wrapping Your Alliances In a World Wide Web
business together and so are willing to invest resources in building a highly functional link, especially one that allows their information systems to interact on routine tasks without human intervention. This intervention is costly and... View Details
Keywords: by Andrew McAfee
- 01 Jun 2022
- News
What We’re Reading
sentence. It makes rereads enjoyable; there’s always more to explore and contemplate. The book that helped me read something like Simulacra and Simulation is How to Read a Book. It made me realize that reading is an intensely informative... View Details
- 01 Mar 2014
- News
Case Study: Gazelle's New Predators
around their services and their outstanding customer experience. And two, they must live up to their promise of being extremely simple to use and providing great service. If they do this, they can capture customers before they have had a... View Details
Keywords: ecommerce; Kathy Korman Frey; Information; Information; Information; Information; Information
- 01 Jun 2003
- News
South Florida and Minnesota Launch Community Programs
A strong commitment to community service is a given for most HBS clubs — the challenge lies in determining the most efficient means of leveraging the skills and interests of club members to create change. New York, Boston, San Francisco,... View Details
- 01 Apr 2001
- News
Beyond the Rim: New Paths to Success in Asia
Group who has been working recently with a number of faculty members to develop Asian-based cases for the School’s curriculum. “There’s one Chinese company, for example, that has established an e-mail/postal service that expedites... View Details
- Research Summary
Overview
Winner of the Harvard Business School outstanding teacher award and research awards from U.S. and international health care and accounting organizations: 2016 “60 of the Most Powerful People in Healthcare in 2016,” Becker’s Hospital Review, January 3, 2017 ; 2014 ... View Details
- 01 Feb 1997
- News
OPM Celebrates 21st Anniversary at Gala Florida Reunion
and develop friendships with those outside your class as well." The academic program began early the next day and included presentations by W. Earl Sasser, Jr., the UPS Foundation Professor of Service Management and chair of the School's... View Details
- June 2000
- Case
Lifeline Systems, Inc. (A)
By: H. Kent Bowen and Marilyn Matis
Lifeline Systems provides emergency response equipment to the elderly who live at home. The company uses local hospitals to market, sell, and install these units in homes, while the hospital monitors and calls for aid to respond to emergency calls from the elderly... View Details
Keywords: Health Care and Treatment; Product Marketing; Sales; Problems and Challenges; Growth and Development Strategy; Managerial Roles; Service Operations; Information Infrastructure; Age; Service Delivery; Restructuring; Crisis Management; Service Industry; Service Industry
Bowen, H. Kent, and Marilyn Matis. "Lifeline Systems, Inc. (A)." Harvard Business School Case 600-099, June 2000.
- 01 Sep 2015
- News
Alumni and Faculty Books for September 2015
on-the-ground reporting and an understanding of war’s complexities to tell the story of CST-2, a unit of women handpicked from the Army to serve in this highly specialized and challenging role. Faculty Books What Great Service Leaders... View Details