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Show Results For
- All HBS Web
(4,344)
- People (4)
- News (1,349)
- Research (2,458)
- Events (14)
- Multimedia (5)
- Faculty Publications (1,390)
- 22 Feb 2021
- Book
Reaching Today's Omnichannel Customer Takes a New Sales Strategy
example of sales-related hyperbole, Cespedes points to the dire predictions that online buying will eventually cause the real-life “death of a salesman.” While online information sources affect selling, retail sales through ecommerce... View Details
Keywords: by Kristen Senz
- September 2020 (Revised February 2021)
- Case
Zameer Kassam Fine Jewelry: Engaging Clients
By: Ryan W. Buell and Amy Klopfenstein
Zameer Kassam Fine Jewelry (ZKFJ) designs custom engagement rings that tell the story of a couple’s relationship. The case describes the company’s process for engaging clients, which has historically been a relatively offline, high-touch experience. Obliged by... View Details
Keywords: Customer Engagement; Service Delivery; Health Pandemics; Internet and the Web; Customer Satisfaction; Organizational Change and Adaptation; Growth and Development; Retail Industry
Buell, Ryan W., and Amy Klopfenstein. "Zameer Kassam Fine Jewelry: Engaging Clients." Harvard Business School Case 621-043, September 2020. (Revised February 2021.)
- 01 Jun 2022
- News
In My Humble Opinion: Home Base
technically Dowling’s responsibility, but there was a clear hunger for assistance. The day one of the firm’s superstars showed up in Dowling’s office unannounced, asking for advice now that he and his wife were expecting, Dowling realized she could turn this View Details
Keywords: April White
- 25 Jan 2024
- News
Alumni Gain Insights on Nigeria’s New Government; Taipei Alumni Host Faculty Guest
Clubs News Clubs News HBS Alumni in Nigeria Discuss New Government’s Fiscal Policies To better understand the economic and policy direction of Nigeria’s newly sworn-in government, the HBS Association of Nigeria hosted a hybrid program on December 14 featuring Taiwo... View Details
Keywords: Margie Kelley
- March 2023 (Revised March 2024)
- Case
Accelerating AI Adoption in the U.S. Air Force
By: Maria P. Roche and Alexander Farrow
In August 2022, the Pentagon tasked U.S. Air Force Captain Victor Lopez to launch a new office for AFWERX, an Air Force innovation unit that leveraged commercial developers and military talent to acquire advanced technologies. This task was particularly arduous because... View Details
Keywords: Technological Innovation; Organizational Design; AI and Machine Learning; Adoption; Technology Adoption; United States
Roche, Maria P., and Alexander Farrow. "Accelerating AI Adoption in the U.S. Air Force." Harvard Business School Case 723-429, March 2023. (Revised March 2024.)
- Web
Entrepreneurship Course Online | HBS Online
learning from tests Anticipating change and reacting to new information 6-8 hrs Module 3 Financing a Business Determine how and when investment can help you create value for yourself and your investors, and consider risk and reward... View Details
- 05 May 2011
- What Do You Think?
How Ethical Can We Be?
when we have insufficient time or information ("bounded awareness," which often occurs in large organizations in which functions are walled off from one another). We may do it in ways that allow us... View Details
Keywords: by Jim Heskett
- 18 Apr 2018
- First Look
First Look at New Research and Ideas, April 18, 2018
forthcoming Academy of Management Journal Ideological Misfit? Political Affiliation and Employee Departure in the Private-Equity Industry By: Bermiss, Y. Sekou, and Rory McDonald Abstract—Though organizations are increasingly active... View Details
Keywords: Sean Silverthorne
- Web
John H. McArthur | About
Boston region as well as organizations and institutions around the globe, including in his home country of Canada. McArthur’s association with HBS began in 1957 when he arrived on campus from Vancouver. His standout performance in the MBA... View Details
- 22 Aug 2005
- Research & Ideas
The Hard Work of Failure Analysis
It hardly needs to be said that organizations cannot learn from failures if people do not discuss and analyze them. Yet this remains an important insight. The learning that is potentially available may not be realized unless thoughtful... View Details
Keywords: by Amy Edmondson & Mark D. Cannon
- 18 Jul 2011
- Research & Ideas
Looking in the Mirror: Questions Every Leader Must Ask
The book discusses several key areas of inquiry that can help leaders improve the success of their companies and nonprofit organizations including: vision and priorities, managing your time, giving and getting feedback, succession... View Details
Keywords: by Carmen Nobel
- August 2012 (Revised August 2013)
- Background Note
Competency-Destroying Technology Transitions: Why the Transition to Digital Is Particularly Challenging
By: Willy Shih
Some technology transitions are exceedingly difficult for incumbent firms to execute. The bankruptcy filing by the Eastman Kodak Company highlighted the difficulty companies faced when their core business transitioned from an analog to a digital world. Kodak's business... View Details
Keywords: Technology Transitions; Competency-destroying; Digital; Analog; Digital Transition; Modular; Modularity; Technological Change; Radical Innovation; Incremental Innovation; Architectural Innovation; Modular Innovation; Sustaining Innovation; Competency-enhancing; Noise Propagation; Perfect Copying; Digital Music; Digital Media; Consumer Electronics; Kodak; Sony; Panasonic; Disruptive Innovation; Technology Adoption; Transition; Change Management; Consumer Products Industry; United States
Shih, Willy. "Competency-Destroying Technology Transitions: Why the Transition to Digital Is Particularly Challenging." Harvard Business School Background Note 613-024, August 2012. (Revised August 2013.)
- 10 Mar 2020
- Research & Ideas
The Little Understood Problem Confronting Diverse Workplaces
Knitting together a workforce with diverse backgrounds, cultures, and other demographic differences is challenging even for experienced managers, who must socialize those employees into the organization and also help them form new work... View Details
Keywords: by Julia Hanna
- 04 Dec 2023
- Blog Post
My Summer of Joy with the National Parks Service
memories took place in national parks. I spent 80% of the pandemic going up and down parks along the Pacific Coast Highway. Using business skills to give back to an organization that had provided so much joy sounded too good to be true. I... View Details
- 09 Oct 2018
- First Look
New Research and Ideas, October 9, 2018
formal approach to managing people—instituting regular meetings, setting goals consistently, and providing frequent feedback to employees—grew 28% larger and were 10 percentage points less likely to fail than those who got advice from peers with an View Details
Keywords: Dina Gerdeman
- Web
Privacy Policy & Legal Info | HBS Online
data processing practices of Harvard Business School or other Harvard University organizations independently of our Websites and Services. Your use of our Services is subject to the HBS Online Terms of Use . Additional terms may apply for... View Details
- Web
HBS - The year in Review
Negotiation, Organizations & Markets Thomas Graeber Negotiation, Organizations & Markets Jillian Jordan Negotiation, Organizations & Markets James Riley Organizational Behavior... View Details
- September 2020 (Revised September 2021)
- Case
Student Success at Georgia State University (A)
By: Michael W. Toffel, Robin Mendelson and Julia Kelley
Georgia State University had developed a reputation for driving student success by nearly doubling its graduation rate for students of all racial, ethnic, and socioeconomic backgrounds. It did so while growing its student body and the proportion of Black/African... View Details
Keywords: Education; Higher Education; Learning; Curriculum and Courses; Demographics; Diversity; Ethnicity; Income; Race; Leadership; Goals and Objectives; Measurement and Metrics; Operations; Organizations; Mission and Purpose; Organizational Culture; Outcome or Result; Performance; Performance Effectiveness; Performance Evaluation; Service Operations; Performance Improvement; Planning; Strategic Planning; Social Enterprise; Nonprofit Organizations; Social Issues; Wealth and Poverty; Equality and Inequality; Information Technology; Digital Platforms; Education Industry; Atlanta
Toffel, Michael W., Robin Mendelson, and Julia Kelley. "Student Success at Georgia State University (A)." Harvard Business School Case 621-006, September 2020. (Revised September 2021.)
- 09 Dec 2013
- Research & Ideas
Cultural Disharmony Undermines Workplace Creativity
receiving creativity scores 23 percent lower than the average of the other conditions. In the other three conditions, creativity was about the same.] "As human beings, we pay more attention to negative information because it is a signal... View Details
Keywords: by Michael Blanding
- 21 Aug 2019
- Research & Ideas
What Machine Learning Teaches Us about CEO Leadership Style
in the Strategy Unit at HBS; Columbia Business School professor Dan Wang; and doctoral student Natalie Carlson. The skills that a CEO needs to command a company are varied, but the ability to communicate effectively is near the top. “The task of being a leader in an... View Details
Keywords: by Michael Blanding