Financial services - Publications - Faculty & Research

11 Oct 2016
First Look

October 11, 2016

service requests to their city government. Users who viewed photos of city workers responding to their service requests were more likely to continue using the app over the ensuing 13 months, demonstrating... View Details

Keywords: Sean Silverthorne

13 Apr 2016
Research & Ideas

Why Your Company Wants to be a 'Cognitive Referent' (Hint: SpaceX)

Internet search, Starbucks and coffee, YouTube and video sharing,” McDonald says. “In some cases, the names of these companies are so inextricably linked to the actual product category itself that it becomes like a verb. We ‘Google’ it.” A company that is synonymous... View Details

Keywords: by Roberta Holland; Aerospace; Food & Beverage; Retail

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

pandemic. Consumers consider the brands they use to be trusted partners and look to them for information about the crisis and how it is affecting their companies, employees, and the products and services they provide. Brands should try to... View Details

Keywords: by Jill Avery and Richard Edelman

09 Aug 2016
First Look

August 9, 2016

when launching a new technology venture, the strategic complexities of multi-layer distribution channels, difficulties attaining reimbursement from third-party payers (particularly Medicare), and valuation issues when significant capital is needed and View Details

Keywords: Sean Silverthorne

01 Feb 2002
News

It's academic. (Not!)

"During the times of the Republic, the Romans had a very small government, which outsourced all kinds of economic activities. They even took bids for services such as tax collection and street construction. The companies that formed in... View Details

Keywords: Educational Services; Educational Services

22 May 2018
First Look

New Research and Ideas, May 22, 2018

content, mobile is less important than advertised, one day of the week isn’t better than others, and case studies are most preferred. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54512 forthcoming Organization Science Corporate Purpose and View Details

Keywords: Dina Gerdeman

18 Jan 2018
News

The Lessons of All-Day Breakfast

look at our voice data, which is our receipt-based data. The second area is around operations, so we look very closely at service times, labor, and really just trying to understand the implications of changing our operations. And then the... View Details

Keywords: Food Services and Drinking Places; Food Services and Drinking Places

Web

Power and Influence for Positive Impact | HBS Online

about a particular subject area or further develop their career." Corina Cristea Lavoie Corporate Services Manager at Debevoise & Plimpton LLP Understand power and how to use it responsibly to make a positive impact on society. The... View Details

08 Mar 2021
Blog Post

International Women's Day Featured Stories

Business School Prior to coming to HBS I created a company Pension Consulting Alliance, Inc. that advised some of the world’s largest institutional investors concerning their private market investments. I was asked to be their advocate particularly during the Global... View Details

Web

2024 Reunion Presentations - Alumni

Info As Netflix Film Chairman, Dan Lin (MBA 1999) oversees movie production at the world’s largest streaming service at 270 million subscribers and counting. With a solid grip on financials and a track... View Details

16 Aug 2004
Research & Ideas

Luxury Isn’t What It Used to Be

of something else, Tranthi says: "I'm going to wear this shirt, and it's going to make me feel great. That's why luxury brands command a premium—it's an emotional buy." Luxury goods are in essence a highly creative field.— Thuy T. Tranthi, Thomas Pink USA... View Details

Keywords: by Julia Hanna; Consumer Products

04 Feb 2013
Research & Ideas

Are the Big Four Audit Firms Too Big to Fail?

audit firms affects the nature of accounting regulation, Ramanna says. Future research, the authors hope, will continue to probe the changing audit oligopoly and its consequences amid increasing globalization, improvements in information technology, and the rise of the... View Details

Keywords: by Martha Lagace; Accounting

08 Nov 2011
First Look

First Look: Nov. 8

PublicationsHow Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods Authors:Gad Allon, Awi Federgruen, and Margaret P. Pierson Publication:Manufacturing and View Details

Keywords: Sean Silverthorne

25 Aug 2022
News

Up on the Corner

Owners’ Loan Corporation deemed vast swaths of Baltimore populated by people of color to be “hazardous” and shaded them red on its official maps. Banks refused to offer mortgages and other financial services... View Details

Keywords: Alexander Gelfand; photographed by Melissa Golden; Real Estate

March 2004 (Revised May 2005)
Case

Shurgard Self-Storage: Expansion to Europe

By: Richard G. Hamermesh and Indra Reinbergs

Shurgard, a U.S.-based firm that rents storage facilities to consumers and small businesses, is considering financing options for rapid expansion of its European operations. Five years after entering Europe, Shurgard Europe has opened 17 facilities in Belgium, France,... View Details

Keywords: Private Equity; Valuation; Business Model; Governing and Advisory Boards; Entrepreneurship; Cross-Cultural and Cross-Border Issues; Service Industry; Belgium; France; Sweden; United States; Europe

Citation

Educators

Purchase

06 Sep 2019
Blog Post

The Business of Medicine: MD/MBA Students Having an Impact

students, many of whom would be the first in their family to attend college, to HMS for a three-day immersion program. Ameen says he has a natural inclination for business. At Columbia, he ran a campus laundry service and managed a stock... View Details

13 Oct 2009
Research & Ideas

7 Lessons for Navigating the Storm

itself, emerging financial service leaders are envisioning changes needed in capital markets. In a major policy address in April 2009, Goldman's Lloyd Blankfein outlined industry-wide changes required to... View Details

Keywords: by Martha Lagace

19 Sep 2016
Research & Ideas

Why Isn't Business Research More Relevant to Business Practitioners?

other colleagues published an experimental study showing that organizations can encourage honest reporting on financial documents—for example, expense reports or tax forms—simply by moving the signature line to the top of the form so that... View Details

Keywords: by Carmen Nobel; Education

November 2005 (Revised December 2016)
Case

Bally Total Fitness (A): The Rise, 1962–2004

By: John R. Wells, Elizabeth A. Raabe and Gabriel Ellsworth

From a single, modest club in 1962, Bally Total Fitness had grown to become—in management’s words—the “largest and only nationwide commercial operator of fitness centers” in the United States in 2004. Bally had faced its share of challenges, but the last couple of... View Details