retail industry - Publications - Faculty & Research - Harvard Business School

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November 2009
Case

METRO Cash & Carry in China, 2008

By: Tarun Khanna

In April 2008, the country head for METRO AG's Cash & Carry wholesaling operations is considering the most appropriate model for expansion in China, where METRO has operated stores for small business professionals for eight years. In addition, METRO is actively... View Details

Keywords: Developing Countries and Economies; Emerging Markets; Distribution Channels; Partners and Partnerships; Competitive Strategy; Expansion; Retail Industry; China

January 2009
Case

Marks and Spencer: Plan A

By: David E. Bell, Nitin Sanghavi and Laura Winig

Marks & Spencer initiated a comprehensive approach to sustainability (reduction of waste, carbon emissions, fair trade) called Plan A. Does it offer a competitive advantage? View Details

Keywords: Marketing; Corporate Social Responsibility and Impact; Strategic Planning; Environmental Sustainability; Competitive Advantage; Retail Industry

December 2008 (Revised October 2009)
Case

Wal-Mart Stores in 2003 (Abridged Version)

By: Frank V. Cespedes

Examines Wal-Mart's development over three decades and provides financial and descriptive detail of its domestic operations. In 2003, Wal-Mart's Supercenter business has surpassed its domestic business as the largest generator of revenues. Its international operation... View Details

Keywords: Equality and Inequality; Business Growth and Maturation; Competitive Advantage; Labor Unions; Operations; Global Strategy; Problems and Challenges; Gender; Retail Industry; United States

March 2010
Article

I'll Have the Ice Cream Soon and the Vegetables Later: A Study of Online Grocery Purchases and Order Lead Time

By: Katherine L. Milkman, Todd Rogers and Max Bazerman

How do decisions made for tomorrow or two days in the future differ from decisions made for several days in the future? We use data from an online grocer to address this question. In general, we find that as the delay between order completion and delivery increases,... View Details

Keywords: Time Management; Service Delivery; Internet and the Web; Decisions; Customers; Retail Industry

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March 2008
Teaching Note

Hariyali Kisaan Bazaar: A Rural Business Initiative (TN)

By: David E. Bell and Nitin Sanghavi

Teaching Note for [508012]. View Details

Keywords: Retail Industry; India

2009
Working Paper

Why Do Intermediaries Divert Search? - Companion Paper

By: Andrei Hagiu and Bruno Jullien

This companion paper contains several extensions of the model presented in our main paper - Hagiu and Jullien (2009). View Details

Keywords: Market Intermediation; Search; Two Sided Markets; Platform Design; Demand and Consumers; Motivation and Incentives; Internet and the Web; Digital Platforms; Distribution Channels; Business Strategy; Retail Industry

January 1990 (Revised October 1994)
Case

Joan Mitchell Stores, Inc.

By: David E. Bell

Keywords: Retail Industry

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July 2007 (Revised October 2007)
Case

Cintas y Lazos, Inc.

By: David F. Hawkins

A recent Cuban immigrant establishes a new notions store. The initial 3-month, GAAP-based income statement differs from one prepared by an economist friend. The store owner wants to know why one shows a profit and the other a loss. View Details

Keywords: Accounting; Financial Statements; Management Practices and Processes; Standards; Retail Industry; Florida

October 2006 (Revised January 2007)
Teaching Note

Meinhard v. Salmon (Abridged) and Mall of America (TN) (A) and (B)

By: Henry B. Reiling and Aldo Sesia

Keywords: Lawsuits and Litigation; Retail Industry

August 2006 (Revised June 2007)
Supplement

Management Levels at Staples (E): Senior Vice President

By: David A. Garvin and Lynne Levesque

Keywords: Management; Jobs and Positions; Retail Industry

June 2006
Supplement

India's Big Bazaar

By: Ananth Raman and Laura Winig

Keywords: Retail Industry; India

June 2006
Teaching Note

Wal-Mart in Europe (TN)

By: J. Gunnar Trumbull

Keywords: Retail Industry; Europe

March 2006 (Revised October 2007)
Case

The Parisian Revival

By: Rajiv Lal and Carin-Isabel Knoop

In mid-2005, George Jones had two jobs: head of Saks Inc.'s 41-store Parisian department store chain as well as president and CEO of the Saks Department Store Group (SDSG), an umbrella for seven chains with a total of 182 stores across the United States. In 2003 Jones... View Details

Keywords: Profit; Leadership; Growth and Development Strategy; Organizational Change and Adaptation; Performance Improvement; Sales; Retail Industry; United States

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August 2005 (Revised April 2008)
Teaching Note

Store24 (B): Statistics Review with Data Desk (TN)

By: Frances X. Frei

Presents an overview of the statistical analysis covered in the case discussion. View Details

Keywords: Mathematical Methods; Retail Industry

November 2003
Case

Procter & Gamble 2000 (A): The SpinBrush and Innovation at P&G

By: William A. Sahlman and Ryland Matthew Willis

Describes a set of decisions confronting some managers in the oral care division of Procter & Gamble. They must decide whether to buy a company that has developed an inexpensive, battery-operated toothbrush. The company's product has done well in one market, but... View Details

Keywords: Valuation; Innovation and Management; Corporate Entrepreneurship; Mergers and Acquisitions; Product Launch; Corporate Finance; Retail Industry

May 2003
Supplement

ZARA: Fast Fashion Video

Presents roundtable discussions and vignettes introducing the company and providing an inside view of the four stages of ZARA's business system, including design, sourcing and manufacturing, distribution, and retailing. View Details

Keywords: Strategy; Business Processes; Retail Industry

January 2003 (Revised March 2003)
Teaching Note

Wal-Mart Neighborhood Markets (TN)

By: David E. Bell

Teaching Note for (9-503-034). View Details

Keywords: Retail Industry; United States

January 2003 (Revised February 2003)
Case

Office Depot, Inc.: Business Transformation (A)

By: James L. Heskett, Dan Maher, Daniel F. OBrien, Thomas Watson and Jeffrey F. Rayport

The company's management is considering the possibility of launching a rebranding campaign around the promises "What you need. What you need to know." The questions are whether and when to launch the campaign in view of the large number of training efforts and... View Details

Keywords: Corporate Entrepreneurship; Advertising Campaigns; Brands and Branding; Business Strategy; Technology Adoption; Transformation; Market Timing; Growth and Development; Training; Retail Industry

November 2002 (Revised February 2003)
Case

Amazon.com-2002

By: Stig Leschly, Michael J. Roberts, William A. Sahlman and Todd H Thedinga

Describes the evolution of Amazon.com and its business model since its founding. Specifically, discusses Amazon's transformation from an e-Tailer to a commerce platform and its marketplace initiative, which has driven this. Also describes the economics of various... View Details

Keywords: Business Model; Digital Platforms; Internet and the Web; Transformation; Retail Industry

December 2001 (Revised November 2005)
Case

Li & Fung (B): Internet Issues

By: F. Warren McFarlan and Iris T. Li

Supplements the (A) case. View Details

Keywords: Retail Industry; Hong Kong; India; Europe; United States

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