Filter Results:
(5,263)
Show Results For
- All HBS Web
(5,263)
- People (30)
- News (1,967)
- Research (2,575)
- Events (10)
- Multimedia (24)
- Faculty Publications (730)
Show Results For
- All HBS Web
(5,263)
- People (30)
- News (1,967)
- Research (2,575)
- Events (10)
- Multimedia (24)
- Faculty Publications (730)
- Web
HBS Alumni Conference: Accelerating Climate Solutions - Alumni
Gradient Ventures Lauren Taylor Wolfe , Cofounder & Managing Partner, Impactive Capital This panel will highlight how we can effectively build the governance mechanisms for climate action. Thousands of companies have publicly announced... View Details
- 09 Oct 2001
- Research & Ideas
Driven: How Human Nature Shapes Organizations
will be engaged in every item of behavior that takes place at work. Likewise, all the other people engaged with the focal organization—its customers, its shareholders and creditors, its suppliers, its neighbors and its regulators—will... View Details
Keywords: by Paul Lawrence & Nitin Nohria
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
employees is absolutely critical as companies strive for an outside-in perspective. If the organization does not have people who can explore, comprehend, and meet its customers' needs, the pursuit of customer-centricity is doomed from the... View Details
- 18 Jan 2016
- Research & Ideas
Hazard Warning: The Unacceptable Cost of Toxic Workers
side, but many more can be swayed. “There’s the mass in the middle where people are on the margin, and given the right nudges they will go for good or evil. So what those levers are and how to manage those,... View Details
Keywords: by Roberta Holland
- 01 Dec 2006
- What Do You Think?
How Important Is Quality of Labor? And How Is It Achieved?
implications for public policy. As for jobs and what has come to be known as outsourcing, Gaurav Goel commented, "Low-cost labor is not the deciding factor in the success of outsourcing (vs.) people with the right attitude ."... View Details
Keywords: by by Jim Heskett
- 28 Nov 2018
- HBS Case
On Target: Rethinking the Retail Website
meanwhile, managed a startling recovery from its five-year slump. The company’s third-quarter sales increased by more than 5 percent over last year, and in August online revenue showed especially high growth of a whopping 41 percent—the... View Details
- 23 Nov 2009
- Research & Ideas
Management’s Role in Reforming Health Care
implicit, sometimes explicit, belief that business and health care do not mix. I think what people mean when they express this belief is that the profit motive in health care bothers them. Yet business schools think about View Details
- 22 Feb 2018
- Book
The New History of American Capitalism
Desan look to how scholars in history, law, and political science are redefining capitalism in light of the American experience. Essayists write on such diverse subjects as markets, selling of slave clothing, the Gilded Age, women’s rights, money and finance, risk... View Details
Keywords: Manufacturing
- Blog
Making the Decision to Attend: Our Participants Share Their Stories
Applying to an HBS Executive Education program can be an important step in your development as a leader—a step you don't want to take lightly. When you are trying to decide whether to attend a program, keep in mind that you can draw on the experience of other View Details
- 21 Jan 2009
- First Look
First Look: January 21, 2009
Unethical Behavior.") Four laboratory studies show that people are more likely to overlook others' unethical behavior when ethical degradation occurs slowly rather than in one abrupt shift. Participants served in the role of... View Details
Keywords: Martha Lagace
- 17 Jun 2011
- HBS Case
KFC’s Explosive Growth in China
so big this has a huge impact on the rest of the global food system. What happens in China, what Chinese people eat, impacts what you and I pay for food." What happened in China with Yum! Brands, and with KFC in particular, had a lot... View Details
- 29 Nov 2021
- Research & Ideas
How Bonuses Get Employees to Choose Work Over Family
perks like bonuses, commissions, or stock options tied to hitting certain goals. But managers may not realize that these incentives could contribute to employee dissatisfaction, burnout, and personal problems at home. “The more our... View Details
Keywords: by Rachel Kim Raczka
- 22 Oct 2019
- Research & Ideas
Use Artificial Intelligence to Set Sales Targets That Motivate
data, the algorithm learns to predict the outcome from the input data. Unsupervised learning. In this case, using unlabeled data, the algorithm learns the inherent structure from the input data. Either machine learning approach is only as good as the humans who are... View Details
Keywords: by Michael Blanding
- 17 Aug 2021
- Blog Post
New Associate Director: Courtney Fairbrother
BEI recently named Courtney Fairbrother as the new Associate Director. Courtney manages student and alumni engagement and creates networks and opportunities that encourage these groups to address climate change. She also oversees the... View Details
- 01 Dec 2019
- News
Bridging the Gap
business and civic leaders helped the city clean up its act, but by the early 1980s, most of the smokestacks had shut down anyway, as manufacturing jobs moved out of the area. People left in droves. Visitors today see a different... View Details
- 09 Dec 2019
- Research & Ideas
Identify Great Customers from Their First Purchase
manage newly acquired customers, for whom there is no historical data—something known in computer science as “the cold-start problem.” “People who bought more products at the first transaction, especially those who did so in stores, were... View Details
- 30 Apr 2012
- Research & Ideas
India’s Ambitious National Identification Program
Aadhaar to the creation of bank accounts," Raina explains. "It is envisaged that Aadhaar will be used in a variety of other ways to reduce criminal diversion of government subsidies, lessen the burden on taxpayers, and open up food and other services to the... View Details
Keywords: by Dina Gerdeman
- 28 Sep 2011
- Research & Ideas
The Profit Power of Corporate Culture
Corporate culture is often thought of as a hard-to-define, or soft concept in management circles. Soft not in the sense that it isn't important—most CEOs will tell you that their ability to inculcate values and mission into the DNA of a... View Details
Keywords: by Sean Silverthorne
- Profile
Maha Malik
passionate about making," Maha says. "I came to HBS to learn how to make the changes I want to see in the world. HBS is a great place to learn how to operationalize decisions, how to manage incentives that can push View Details
- 28 Jul 2020
- Research & Ideas
Racism and Digital Design: How Online Platforms Can Thwart Discrimination
Having uncovered the scope of discrimination taking place against Black guests and hosts on Airbnb, researcher Michael Luca and his colleagues put together a toolkit to aid managers in recognizing and mitigating discrimination on online... View Details