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  • 18 May 2022
  • Research & Ideas

Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers

everyone into the mainstream banking system, the authors suggest. “A blanket push for people to become banked is maybe not the policy response that is going to be the most effective for helping these consumers,” Williams says. Related reading from the Working Knowledge... View Details
Keywords: by Rachel Layne; Financial Services
  • 28 Feb 2018
  • Sharpening Your Skills

Master the Team Meeting

you do this no more and no less than 48 hours before it is scheduled so ideas are timely and content is fresh. Topics should not be tactical—that’s what stand-ups and 1:1s are for. Instead, focus on strategic discussions and information... View Details
Keywords: by Julia Austin
  • 04 Jun 2024
  • Research & Ideas

Navigating Consumer Data Privacy in an AI World

Opportunity: Customers’ Routines When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions How Humans Outshine AI in Adapting to Change Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu.... View Details
Keywords: by Rachel Layne; Technology; Information Technology
  • Web

Partners - Case Method Project

Mellessa Denny Amarillo High School Amarillo, TX TX 12 of 36 Lara Diallo IDEA Edinburg College Prep Edinburg, TX TX 13 of 36 Bailey Duncan St. John's School Houston, TX Subjects: Grade 11 U.S. History TX 14 of 36 Emily Ennis The Hockaday... View Details
  • 11 Jan 2021
  • Research & Ideas

Is A/B Testing Effective? Evidence from 35,000 Startups

inexperience in how to apply the methodologies. Another possibility? Their ideas just weren’t that good. “I think one of the coolest findings in our paper is that experimentation doesn’t necessarily drive startup growth,” says Rembrand... View Details
Keywords: by Kristen Senz
  • 16 Jul 2012
  • Research & Ideas

Are You a Strategist?

reinforcing parts. Rich in organizational detail, and anchored on purpose, such systems of value creation "make strategy the animating force in a company," says Montgomery. "They're the crucial link between lofty ideas and action." To... View Details
Keywords: by Carmen Nobel
  • 19 Dec 2023
  • Research & Ideas

15 Podcast Episodes That Grabbed Listeners in 2023

billion acquisition of Starwood Hotels & Resorts? Senior Lecturer Jill Avery answers that question and discusses how Marriott overcame the challenge of managing its robust 30-brand portfolio. Feedback or ideas to share? Email the... View Details
Keywords: by Danielle Kost
  • 04 Nov 2014
  • First Look

First Look: November 4

  Publications November 2014 Centro de Estudios Espinosa Yglesias Los Buenos Tiempos Son Éstos: Los efectos de la incursión de la banca extranjera en México después de un siglo de crisis bancarias [These Are the Good Old Days: Foreign Entry and the Mexican Banking... View Details
Keywords: Sean Silverthorne
  • June 2024
  • Article

The Diversity Heuristic: How Team Demographic Composition Influences Judgments of Team Creativity

By: Devon Proudfoot, Zachariah Berry, Edward H. Chang and Min B. Kay
Despite mixed evidence for the relationship between demographic diversity and creativity, we propose that observers hold a lay belief that demographic diversity increases creativity and apply this lay belief in judgments about teams and their creative work. Across... View Details
Keywords: Diversity; Race; Gender; Groups and Teams; Perception; Creativity
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  • February 2021 (Revised March 2022)
  • Case

TikTok in 2020: Super App or Supernova?

By: Jeffrey F. Rayport, Dan Maher and Dan O'Brien
TikTok’s parent company, ByteDance, was launched in 2012 around a simple idea – helping users entertain themselves on their smartphones while on the Beijing Subway. In less than a decade, it had become one of the world’s most valuable private companies, with investors... View Details
Keywords: Business Model; Business Startups; Business Organization; Change Management; Disruption; Cross-Cultural and Cross-Border Issues; Global Strategy; Health Pandemics; Innovation Strategy; Growth and Development Strategy; Growth Management; Brands and Branding; Marketing Strategy; Marketing Channels; Network Effects; Digital Platforms; Product Design; Product Development; Partners and Partnerships; Opportunities; Social Issues; Mobile and Wireless Technology; Internet and the Web; Value Creation; United States; China
Related
  • 2015
  • Book

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

By: James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger
Based on decades of collective field experiences, the authors present anecdotal evidence in support of eight things that great service leaders know and do. Great service leaders know that (1) leading a breakthrough service is different, and they take steps to ensure... View Details
Keywords: Management; Leadership; Service Operations; Service Delivery
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  • June 2010
  • Article

Change for Change's Sake

By: Freek Vermeulen, Phanish Puranam and Ranjay Gulati
No one disputes that firms have to make organizational changes when the business environment demands them. But the idea that a firm might want change for its own sake often provokes skepticism. Why inflict all that pain if you don't have to? That is a dangerous... View Details
Keywords: Interpersonal Communication; Innovation and Invention; Leading Change; Organizational Change and Adaptation; Organizational Structure; Creativity; Power and Influence; Adaptation
Related
  • 2008
  • Working Paper

Product Development and Learning in Project Teams: The Challenges are the Benefits

By: Amy C. Edmondson and Ingrid M. Nembhard
The value of teams in new product development (NPD) is undeniable. Both the interdisciplinary nature of the work and industry trends necessitate that professionals from different functions work together on development projects to create the highest quality product in... View Details
Keywords: Competency and Skills; Learning; Management Skills; Product Development; Projects; Groups and Teams; Conflict Management; Social and Collaborative Networks
Related

    Strong Brands, Strong Relationships

    From the editor team of the ground-breaking Consumer-Brand Relationships: Theory and Practice comes this new volume. Strong Brands, Strong Relationships is a collection of innovative research and management insights that... View Details

    • Web

    Klarman Hall | About

    learning, she says, “We hope the convening center will be a place where new and big ideas are formed and debated and will ultimately demonstrate a positive impact on others.” About the Space A dynamic and engaging exchange of View Details
    • 20 Apr 2011
    • Research & Ideas

    Blind Spots: We’re Not as Ethical as We Think

    to discuss some of the ideas behind the book. A book excerpt follows. Sean Silverthorne: Why did you write this book, and who should read it? Max Bazerman: Research over the last two decades has documented that good people do bad things... View Details
    Keywords: by Sean Silverthorne
    • 09 May 2017
    • What Do You Think?

    Should Management Be Primarily Responsible to Shareholders?

    But the ascendancy of agency theory—the idea that shareholders are owners of the corporation and managers their agents in a quest to maximize shareholder value—need not be one of them. Agency theory will not be a problem if we bend it to... View Details
    Keywords: by James Heskett
    • 27 Feb 2023
    • Research & Ideas

    How One Late Employee Can Hurt Your Business: Data from 25 Million Timecards

    daycare for a child, or maybe they have another job because you only employ them part-time to avoid paying for healthcare benefits." You Might Also Like: Employee Feedback: The Key to Retention During the Great Resignation Your Best Employees Are Burning Out: A... View Details
    Keywords: by Ben Rand; Retail
    • Web

    Human Relations and Harvard Business School – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

    curriculum and research, which embraced applied, empirical-based studies and a multi-disciplinary approach incorporating biology, physics, biochemistry, psychology, sociology, and anthropology. “In Mayo’s time . . . the idea of... View Details
    • Profile

    Thomaz Galvao

    public and private resources. Ultimately, our training model may be online, in-person, or a hybrid of the two. We hope to understand how to customize the idea for own country.” If the testing is successful, Thomaz would like to pursue the... View Details