Publications

07 Jul 2003
Research & Ideas

The Organizational Model for Open Source

foundations in the hacker culture appears to be a contradiction in terms? O'Mahony: The hacker culture prizes autonomy and self-determination. Eric Raymond defines hackers as those who love programming for... View Details

Keywords: by Mallory Stark

2020
Working Paper

Performance Hacking: The Contagious Business Practice that Corrodes Corporate Culture, Undermines Core Values, and Damages Great Companies

By: Robert D. Austin and Richard L. Nolan

August 7, 1955 is an important date in commercial aviation history. You could say it began the jet airliner age, though other dates might also qualify. Jet engines had proven successful in military aircraft. But no one knew then whether members of the general public... View Details

Keywords: Performance; Organizational Culture; Values and Beliefs

SSRN

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January 1982 (Revised July 2007)
Case

Jody McVay

A Harvard MBA '78 has been successful at getting things done in a consumer products company with an "entrenched" culture. She has also handled issues women face in a "male culture" rather well. View Details

Keywords: Organizational Culture; Gender; Management Skills; Consumer Products Industry; Retail Industry

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September 1960 (Revised August 1995)
Case

Slade Co., The

Describes a conflict between the values and norms of a segment of an internal social system and those of management and the wider culture. View Details

Keywords: Organizational Culture; Conflict and Resolution

February 2019
Article

The Market for Financial Adviser Misconduct

By: Mark Egan, Gregor Matvos and Amit Seru

We construct a novel database containing the universe of financial advisers in the United States from 2005 to 2015, representing approximately 10% of employment of the finance and insurance sector. We provide the first large-scale study that documents the economy-wide... View Details

Keywords: Financial Advisors; Brokers; Consumer Finance; Financial Misconduct And Fraud; FINRA; Financial Institutions; Crime and Corruption; Organizational Culture; Personal Finance; Financial Services Industry

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October 1984
Teaching Note

NIKE (B), Teaching Note

Teaching Note for (9-385-027). View Details

Keywords: Organizational Culture; Value; Management Practices and Processes; Management Teams; Apparel and Accessories Industry

12 Aug 2010
News

You Can’t Take It with You

that made me wonder if we’re in the early stages of a cultural shift to downsizing, minimalism, and generally questioning if personal wealth, public success, and material goods lead to lasting happiness. In the July-August issue of HBR,... View Details

Keywords: Julia Hanna; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Religious, Grantmaking, Civic, Professional, and Similar Organizations

April 2015
Supplement

Cynthia Carroll at Anglo American Video Supplement

By: Gautam Mukunda

This is a video supplement for the Cynthia Carroll at Anglo American case series. The video features Cynthia Carroll reflecting on her implementation of organizational transformation at Anglo American in regards to the mining company's safety culture. View Details

Keywords: Leadership And Change Management; Leadership, Personal Strategy ＆ Style; Change Management; Change; Safety; Organizational Culture; Leadership; Leadership Style; Mining Industry; South Africa

27 Jul 2015
Research & Ideas

The ‘Promotion’ That Makes You Feel Bad

Companies change strategy, operational processes, and policies all the time, each shift creating a new group of winners and losers. When Steve Jobs became CEO of Apple for the second time, the culture shifted, with designers enjoying... View Details

Keywords: by Roberta Holland

07 Jan 2015
What Do You Think?

SUMMING UP: What Are the Limits On Workplace Transparency?

Summing Up What Isn't Off Limits When it Comes to Transparency? The discussion of this month's column on corporate transparency to employees made it clear that we have reached a point at which disclosure of pay information in View Details

Keywords: by James Heskett

March 18, 2020
Article

How Honest Conversations Can Accelerate Corporate Transformation

By: Michael Beer

When CEOs engage a cross section of their key people in an honest conversation about organizational strengths and barriers to the execution of strategic changes required by the changing competitive landscape, transformations are accelerated. The honest conversation... View Details

Keywords: Honesty; Communication; Organizational Change and Adaptation; Transformation; Organizational Culture

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March 2004 (Revised May 2004)
Case

Jack Smith (C): Becoming a Toyota Manager (II)

Jack Smith had a stellar career at Chrysler managing major design teams and manufacturing plants before deciding to join industry leader and benchmark Toyota. It is his first day on the job; what will his orientation entail? Cursory walkthroughs and introductions... View Details

Keywords: Transition; Organizational Structure; Organizational Culture; Personal Development and Career; Manufacturing Industry; Auto Industry

March 2004 (Revised May 2004)
Case

Jack Smith (B): Becoming a Toyota Manager (I)

Jack Smith had a stellar career at Chrysler managing major design teams and manufacturing plants before deciding to join industry leader and benchmark Toyota. It is his first day on the job; what will his orientation entail? Cursory walkthroughs and introductions... View Details

Keywords: Transition; Organizational Structure; Organizational Culture; Personal Development and Career; Manufacturing Industry; Auto Industry

March 2004 (Revised May 2004)
Case

Jack Smith (A): Career Launch at Toyota

Jack Smith had a stellar career at Chrysler managing major design teams and manufacturing plants before deciding to join industry leader and benchmark Toyota. It is his first day on the job; what will his orientation entail? Cursory walkthroughs and introductions... View Details

Keywords: Transition; Organizational Structure; Organizational Culture; Personal Development and Career; Manufacturing Industry; Auto Industry

29 May 2014
Research & Ideas

Research Symposium 2014

intrusive, and negative." That wariness is costly, because feedback from the front lines is often vital to improving business practices and safety measures. With that in mind, Edmondson discussed how to foster a workplace culture of open... View Details

Keywords: by Carmen Nobel; Accounting; Health

15 Nov 2017
Research & Ideas

How Does a Social Startup Decide to Commercialize? It May Depend on the Founder's Gender

processes, as well as the challenges and opportunities it presents for individuals and society.” Related Reading: 'Hybrid' Organizations a Difficult Bet for Entrepreneurs What to Do When Your Organization... View Details

Keywords: by Carmen Nobel

December 2, 2021
Article

Former Best Buy CEO Hubert Joly: Empowering Workers to Create ‘Magic’

By: Hubert Joly and Adi Ignatius

Hubert Joly was behind an amazing turnaround at Best Buy. While everybody was saying he should lay people off to solve the company’s problems, Joly instead listened to the people working for him and found solutions that didn’t involve people losing their jobs.... View Details

Keywords: Purpose; Meaningful Work; Employee Empowerment; Mission and Purpose; Employees; Organizational Culture; Leadership

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June 1999
Case

NovaCare, Inc. - Helping Make Life a Little Better

NovaCare, a rehabilitation and employee-services comapny, has evolved over a 15-year period. Senior management believes that its success is largely due to its core values, which are shared on a daily basis and drive decisions. Operational and structural changes have... View Details

Keywords: Organizational Change and Adaptation; Growth Management; Organizational Culture; Service Industry